Troubleshooting [email protected]

Clearing browser history and website data

Device users may encounter issues with authentication or page refresh when using [email protected], as they would in other web browsers. Troubleshooting such issues usually involves clearing the browser history, cookies, and other website data.

You can instruct device users to clear their history and cookies as described here. When managing a device shared by multiple users, it is good practice to instruct users to clear their browser history and cookies for their own privacy.

To clear browser history and website data on an iOS device:

1. In [email protected] for iOS, tap the Settings icon.

2. Tap either or both of the following:
- Clear History
- Clear Cookies and Data

[email protected] shows a prompt requesting confirmation of the action you tapped.

3. Tap Clear to delete browser history or cookies and other website data.
4. Tap Done.

[email protected] shows a confirmation prompt before clearing this data. After tapping to confirm, all tabs are closed.

To clear browser history and website data on an Android device:

1. In [email protected] for Android, tap the menu icon.
2. Tap Privacy.
3. Tap the following options:
- Clear Cache
- Clear History
- Clear Cookies and Data
4. Tap Clear Selected.

[email protected] shows a brief confirmation as it clears the data and closes all tabs.