AppConnect and non-AppConnect modes for Ivanti Web@Work for iOS

Web@Work for iOS can operate in one of two modes:

  • AppConnect mode, where the app is managed by Ivanti EPMM
  • non-AppConnect mode (or “standalone” mode), where the app is not managed by Ivanti EPMM

For Web@Work to be in AppConnect mode, the following conditions must be met:

  • The device must have Mobile@Work installed and must be registered to Ivanti EPMM when Web@Work is launched for the first time.
  • On Ivanti EPMM, the “Authorize Apps without an AppConnect container policy” option must be selected (checked) in the AppConnect global policy, or there must be a valid AppConnect container policy.

When Mobile@Work is already installed on the device and registered to Ivanti EPMM, installing or updating Web@Work from the App Store puts Web@Work into AppConnect mode when Web@Work is launched for the first time.

Web@Work will be in a non-AppConnect, unmanaged mode if:

  • Web@Work is installed and launched before the device is registered with Ivanti EPMM

Web@Work installed in this manner always remains in non-AppConnect mode (unmanaged by Ivanti, Inc), even if you later install Mobile@Work on the device.

Verifying that Ivanti Web@Work for iOS is running as an AppConnect app

To determine whether Web@Work for iOS is operating as an AppConnect-enabled app or a non-AppConnect app:

  1. In Web@Work on the iOS device, tap the Settings icon.
  2. Tap About.
  3. Check the value of the AppConnect setting, which indicates if AppConnect is “enabled “or “disabled”.

To change Ivanti Web@Work mode to AppConnect mode

The only way to change the Web@Work mode from AppConnect disabled to AppConnect enabled is to remove and reinstall Web@Work:

  1. Remove Web@Work from the device.
  2. Install Mobile@Work for iOS and register the device with Ivanti EPMM.
  3. Reinstall and launch Web@Work.

if Web@Work is launched for the first time when there is no AppConnect container policy and “Apps without an AppConnect container policy” is not selected in the Authorize checkbox of the AppConnect Global Policy, Web@Work enters standalone mode and is not blocked with the “app is unauthorized” error message.