Single device registration

Administrators can register a single device from the Admin Portal. This method is best for the following scenarios:

  • adding the first few devices to a new system
  • adding a few new devices to an existing system

This section contains the following topics for single device registration:

NOTE: See Registration considerations for points to consider before using this registration method.

Prerequisites for registering a single device

Verify that the following conditions exist before registering a device:

  • The user (local or LDAP) associated with the device must be available for selection at the time of registration.
  • User Portal role must be assigned to the user.

  • The following information must be available for the device:

    • phone number (if any)
    • country
    • platform

Registering a single device

For most platforms, this registration method results in user notification by SMS and email. PDA users are notified by email. The SMS contains a live URL link. The email includes a URL, instructions, and the information the user will need to enter during registration. The user can click the live URL in the SMS or enter the URL directly into the device browser to complete the registration process.

If the user does not respond within 48 hours, MobileIron sends a reminder. After 120 hours, the registration expires. This expiration interval is configurable in Settings > System Settings > Users & Devices > Registration in the field Passcode Expiry. The maximum value is 4320 hours (6 months).

You can register devices using temporary passwords.

Procedure 

  1. From the Admin Portal, go to Devices & Users > Devices.
  2. Click Add > Single Device.
  3. Modify one or more of the following fields, as necessary.
  4. Refer to the Add Single Device Fields table for details.

  5. Click Register.

    After a brief pause, a popup window lists instructions for the next step. The content of this popup window varies based on the OS and type of the device. Consider leaving this message displayed until the registration has been completed. Note that the instructions also appear in the log.

Add Single Device window

The following table summarizes fields and descriptions in the Add Single Device window:

table 1. Add Single Device fields

Fields

Description

User

Enter user information to locate the user account. For example, you might enter the user ID, first name, last name, or email address. Select the user you want to work with from the drop-down list of matching accounts.

Device Platform

Select the name of the operating system used on this phone.

If you do not see the platform you want, it may be disabled. For details, see the section, “Specifying eligible platforms for registration” in the MobileIron Core Device Management Guide.

This device has no phone number.

If you do not have a cellular operator for the device or a data plan with your current operator, select This device has no number.

Country

Select one of the supported countries from the drop-down list. Selecting the correct country populates the Country Code field. If the country you need is not displayed, you may need to alter the default country list. Select Settings > System Settings > Users & Devices > Registration.

Operator

Select the name of the mobile service operator for this phone. If you selected a country having a country code other than 1, then this field is hidden.

NOTE: You can determine whether an operator is displayed in the list by selecting Services > Operators.

Mobile

Enter the phone number for the device. Your selection from the Country list will populate the Country Code field. Enter the prefix and number without spaces, dashes, leading zeros, or parentheses.

For example, you would enter a typical US phone number as 4085555555. You would enter a typical UK phone number as 7889524526.

Device Ownership

Select Company if this phone is owned by the enterprise. Select Employee if this phone is owned by the user. Note that MobileIron automatically assigns default labels based on ownership. For details, see the section Using labels to establish groups.

Device Language

To communicate with the device user in a language other than the default language, select a language from the drop-down list. Languages must first be enabled under Settings > System Settings > General > Language. If the device reports a locale associated with a different language, then the language associated with the locale will be used.

Supported languages are:

  • de - GERMAN
  • en - ENGLISH
  • es - SPANISH
  • fr - FRENCH
  • it - ITALIAN
  • ja - JAPANESE
  • ko - KOREAN
  • nl - DUTCH
  • pl - POLISH
  • pt - PORTUGUESE
  • ro - ROMANIAN
  • ru - RUSSIAN
  • sk - SLOVAK
  • zh - CHINESE (Default)
  • zh_tw - CHINESE (Taiwanese)

Include Registration PIN only for Android Company-Owned Device Enrollment

If you selected Android in the Device Platform field, the Include Registration PIN only for Android Company-Owned Device Enrollment field activates. Select this check box to enable PIN-based enrollment for Android Company-Owned Devices. Core will prompt the device user to enter the registration PIN sent by the administrator.

For more information, see "Registering Android devices" in the MobileIron Core Device Management Guide for Android and Android enterprise Devices.

User Notification
  • Email: Clear this check box if you do not want the user to receive email concerning registration status. For example, if you are in possession of the phone, and notifying the user about registration activities is not necessary, then clear this option. Select this option if the device is in the owner’s possession.
  • SMS: This option is disabled by default. Select the check box if you want to send SMS messages to devices upon registration. If set to true, the device must have a phone number registered with MobileIron Core.
  • Include Registration PIN only for Apple Device Enrollment: This option is only available when selecting iOS or macOS as the device platform. Select to enable PIN-based Apple Device Enrollment for the device. Core will prompt the device user to enter their username and a PIN.

    • For more information about anonymous DEP enrollment, see “Creating Apple Device Enrollment profiles” and “Assigning Apple Device Enrollment devices to an enrollment profile en masse” in the MobileIron Core Device Management Guide for iOS and macOS Devices.

Related topics

Bulk device registration