Support and compatibility

The information in this section includes the components MobileIron supports with this product.

NOTE: This information is current at the time of this release. For MobileIron product versions released after this release, see that product version’s release notes for the most current support and compatibility information.

Support policy

MobileIron defines supported and compatible as follows:

Table 1. Definitions for supported and compatible

Supported product versions

The functionality of the product and version with currently supported releases was systematically tested as part of the current release and, therefore, will be supported.

Compatible product versions

The functionality of the product and version with currently supported releases has not been systematically tested as part of the current release, and therefore not supported. Based on previous testing (if applicable), the product and version is expected to function with currently supported releases.

MobileIron end of sale and support policy

For details on the MobileIron end of sale and support policy, go to https://community.mobileiron.com/docs/DOC-1089.

MobileIron Core support and compatibility

This version of MobileIron Core is supported and compatible with the following product versions:

SAML / Identity Provider

SAML /
Identity Provider

Supported

Compatible
 
  • ADFS 3.0
  • PingOne
  • Shibboleth

LDAP

LDAP

Supported

Compatible

 

Windows Active Directory

  • Server OS: Windows Server 2003, Version: 5.2

  • Server OS: Windows Server 2008, Version: 6.1

  • Server OS: Windows Server 2012R2, Version: 6.3

IBM Domino Server

  • Server OS: Windows Server 2008, Version: 8.5.2

Not applicable

Hardware Appliances

Hardware Appliances

Supported

Compatible
 
  • M2200 (Core and Enterprise Connector)
  • M2250 (Core)
  • M2600 (Core)

Not applicable

Atlas

Atlas

Supported

Compatible
 

End of Life. See https://community.mobileiron.com/docs/DOC‑1666

Not applicable

Reporting database

Reporting Database

Supported

Compatible
 

2.0.0.2

1.8.0.0, 1.8.0.2, 1.9.0.0, 1.9.1.0, 2.0.0.0, 2.0.0.1

Monitor

Monitor

Supported

Compatible

 

2.0.0.2

1.1.0, 1.1.1, 1.2.0, 1.2.1, 2.0.0, 2.0.0.1

Sentry

Sentry

Supported

Compatible

Standalone Sentry

9.8.1, 9.9.0

9.3.0–9.8.0, 9.8.5

NOTE: The new Email+ Notification Service requires Standalone Sentry. Refer to Email+ VIP Notifications for iOS 13 and above for information on the Standalone Sentry version required for this feature. An upgrade from Standalone Sentry 9.8.0 to the Sentry version of Email+ Notification Service is not supported.

Integrated Sentry

6.4.0

6.2.0–6.3.0

Access

Access

Supported

Compatible

MobileIron Access

R41

Not applicable, because only the latest version is available to all customers.

Android

Android

Supported

Compatible

Android

8.0, 8.1, 9.0, 10.0, 11.0

5.0–7.1

Mobile@Work

10.7.0.0, 10.8.0.0

9.3.0.0–10.6.0.0

Tunnel (Android native, Android enterprise, and Samsung Knox Workspace)

4.4.0

4.3.0, 4.3.2

Secure Apps Manager

8.9.0.0

8.3.0.0–8.8.0.0

Email+ (Android AppConnect and Android enterprise)

  • 2.18.3.0

  • 3.6.0
  • 2.2.0.0–2.18.2.0
  • 3.0.0–3.5.0

Docs@Work (Android AppConnect and Android enterprise)

2.11.0

2.0.0–2.11.0

Web@Work (Android AppConnect)

2.4.2

2.1.0–2.4.1

Insight

End of Support

See https://community.mobileiron.com/docs/DOC-9343

Not applicable

iOS

iOS

Supported

Compatible

iOS

11.0.0–14.0.0

10.0.0

Mobile@Work

12.3.0, 12.4.0*

* Mobile@Work 12.4.0 is targeted to release September 15, 2020.

12.0.0–12.2.2

Tunnel

4.1.0

2.4.1–4.0.0

Email+

3.13.0

2.6.0–3.12.0

Docs@Work

2.14.0

2.2.0-2.13.0

Web@Work

2.9.1, 2.10.0

2.0.0–2.9.0

Apps@Work Container app

Not supported
  • 1.1.2–1.2.0 when using Mobile@Work 8.6.0, 9.0.1, or 9.1.0
  • 1.3.0 when using Mobile@Work 9.5.0

Help@Work
NOTE: Help@Work does not work on iOS 10 and above. Use TeamViewer App instead for Help@Work support.

2.0.2–2.1.1

Insight

End of Support

See https://community.mobileiron.com/docs/DOC-9343.

Not applicable

macOS

macOS

Supported

Compatible

macOS/OS X

10.15, 11.0

10.12, 10.14

Tunnel

4.0.1

3.0.0

tvOS

tvOS

Supported

Compatible

tvOS

12.4.1, 13.4, 14.0

11.0–11.4

Windows

Windows

Supported

Compatible

Windows

Windows 10 Pro, Windows 10 Enterprise (versions 1909, 2004)

  • Windows 10 Pro, Windows 10 Enterprise (versions 1703, 1709, 1809, 1903)

  • Windows HoloLens (versions 1701, 1803)

Note The Following:  

  • With version 1803, Apps@Work cannot be pushed to the device because of a known Microsoft issue.

  • MobileIron recommends that customers stay on the 09 branches of Windows 10 to ensure a longer support lifecycle. The 09 versions of the OS have a 30-month support lifecycle from Microsoft, while the 03 versions only have an 18-month support lifecycle. For more information, see https://support.microsoft.com/en-us/help/13853/windows-lifecycle-fact-sheet.

Apps@Work

9.6.0.256

Not applicable

(All listed versions are tested and supported)

Tunnel

1.2.3

1.2.0, 1.2.2

Supported browsers and browser resolutions

The current version of MobileIron Core has the following browser support:

Table 2. Supported browsers and browser resolutions

Browser

Supported

Compatible

Internet Explorer

11

9*, 10*

Chrome

84

80, 81, 83

Firefox

79

76, 77, 78

Safari

Not supported

10.1*

Edge

Not supported

Not compatible

Chrome - iPad

Not supported

Not compatible

Safari - iPad

Not supported

Not compatible

* This configuration is not covered under the MobileIron product warranty.

Supported browser resolution

Table 3. Supported browser resolution

Browser resolution

Supported

Compatible

800x600

No

No

1024x768

No

Yes*

1280x1024

Yes

Yes

1366x768

Yes

Yes

1440x900

Yes

Yes

Higher resolutions

No

Yes

* This configuration is not covered under the MobileIron product warranty.