Verifying the MobileIron Core connection

After the Connector is configured, confirm that it is connected to MobileIron Core:

Procedure 

  1. Log on to the Admin Portal.

    • For Connected Cloud, use https://<URL>/<customer_id>.
    • For On-Premise Core, use https://<fully-qualified_domain_name>.

  2. Go to Services > Connector.

    The Connector page opens displaying the Connection status.

    NOTE: Both More Actions and View Global Statistics menus are used in conjunction with MobileIron personnel for diagnostics purposes.

  3. Click the Connector of interest to display the detailed information on the right pane.

    NOTE: Troubleshooting and View Statistics are used in conjunction with MobileIron personnel for diagnostics purposes.

Understanding global statistics

The following table describes the values tracked in the Global Statistics pane:

Table 1. Global statistics

Statistic

Description

work

Statistics related to work orders posted by MobileIronCore, for example, an LDAP query from MobileIron Core is a work order from MobileIron Core to Connector.

posted

Number of work orders posted to Connector.

async

Number of asynchronous work orders posted from MobileIron Core.

solicitTimedout

The solicit is the empty request posted from Connector. MobileIron Core sends a work order in response to the solicit if the work order is queued. Timeout means the solicit pended until the timeout limit and Core did not have any work order to post in response, therefore, it abandoned the solicit.

responseTimedout

Connector could not respond to the work order within the time Core was expecting resent work orders reposted.

noConnectors

MobileIron Core did not process work orders because there are no corresponding solicits from Connector, or connector is off-line.

validationFailed

Internal processing error.

dispatchLatency

The latency required to dispatch the work orders, with min, max, and ave calculated using the specified number of work orders.

responseLatency

The time required to get the response from Connector after posting the work order to Connector.

realtimeCounters

 

pendingSolicits

Current number of waiting solicits in the queue from Connector waiting for work orders.

pendingWorkOrders

Current number of pending work orders in the queue waiting for Connector solicits.