Displaying device assets

Go to the Device & Users > Devices page to display the devices being managed by Ivanti EPMM. The following information displays for each device, by default. The columns are configurable.

**Table 13.** Device Assets fields
Name	Description
Display Name	Displays the full name of the user registered with this phone.
Current Phone Number	Displays the phone number.
Model	Displays the make and model of the device. For iOS: If you have MDM for iOS enabled and the View MDM Alerts option selected under Settings > System Settings > iOS > MDM, then entries for iOS devices that need attention will include alert icons. See “Alerts displayed in the Devices page for information on alerts and what they mean.
Manufacturer	Displays the name of the company that manufactures the device.
Platform Name	Displays the operating system running on the phone as reported by the Ivanti EPMM client running on the phone.
Home Country Name	Displays the home country for the device.
Status	Displays the state for each device: Pending means that the user’s device has been registered on the Ivanti EPMM Server, but the Ivanti EPMM Client download has not yet been completed. Verified means that the user has confirmed that the download of the Ivanti EPMM Client should proceed. Active means that the Ivanti EPMM Client has been successfully downloaded and connected back to Ivanti EPMM at least once. Lost means that this phone has been manually marked as Lost. This status does not affect other functionality. Wiped means that the phone has been restored to factory defaults.
Registration Date	Date the device registered.
Last Check-In	Displays the elapsed time since the device was able to update profiles and configurations from Ivanti EPMM.
Owner	Displays whether the device is owned by the company or employee.
Operator	Displays the name of the service provider specified when the phone was registered with Ivanti EPMM.

Configuring the Devices page display

You can determine what information displays in the Devices page, such as IP address and battery level.

The selected columns are only retained from session to session for the same user who is using the same browser. In all other situations, the columns displayed on the Devices page revert to the default columns.

Procedure

In the Admin Portal, go to Devices & Users > Devices.
Click the gear icon at the right of the Devices page.
Check and uncheck boxes to select the device information to display on the Devices page. The information types are listed in Device Page Fields . For example, uncheck Display Name to remove that column, or check Battery Level to add that column. The columns are added and removed from the page as you check and remove checks from the list. The columns are displayed on the Devices page in the order listed beneath the gear icon.

Devices page information types

Use the information in the following table as you set up the Devices page.

**Table 14.** Device Page Fields
Information Type	Description
Display Name	Optional device user name (displayed by default).
Current Phone Number	Current device phone number (displayed by default).
Model	Device model (displayed by default).
Manufacturer	Device manufacturer (displayed by default).
Platform Name	Device platform name (displayed by default).
Home Country Name	Device home country (displayed by default).
Status	Device status, for example, Active (displayed by default).
Registration Date	Date device registered with Ivanti EPMM (displayed by default).
Last Check-in	Time of last device check-in (displayed by default).
Anti-Phishing native status	Indicates the status of the anti-phishing policy on the device.
Anti-Phishing VPN status	Indicates the status of the local phishing VPN.
Connected	Lists whether device is currently connected (applies to Android “always connected” devices only).
Owner	Device owner (displayed by default).
Operator	Carrier device uses (displayed by default).
Language	Language device uses.
Email Address	Device email address.
Battery Level	Device power level.
Client Name	The Ivanti EPMM client the device uses.
Client Version	Version of the client the device uses.
Data Protection	Displays whether data protection is set or not for the device.
Data Roaming Enabled	Displays whether data roaming is enabled or not for the device.
Device Admin Enabled	List whether device administrator privilege is enabled.
Device is Compromised	Indicates whether the device has been compromised.
Device Locale	Lists the device locale.
Device UUID	The device UUID.
Ethernet	Lists the Ethernet MAC.
IMEI	Lists the IMEI value.
IMSI	Lists the IMSI value.
IP Address	IP address of the device.
iPhone ICCID	Lists the integrated circuit card identifier (ICCID) for the iPhone or iPad device, which is an international identifier for the SIM.
iPhone MAC Address	Lists the MAC address for an iPhone device.
iPhone UDID	Lists the Unique Device Identifier for the Apple device.
iPhone Version	Lists the version of an iPhone.
Device Name	Name assigned the device.
OS Version	OS version the device uses.
Apple Education role	Indicates whether the device has an Apple School Manager role applied to it, specifically Teacher or Student.
Apple Education enabled	Indicates whether Apple Education is enabled on the device, meaning Apple School Manager.

Alerts displayed in the Devices page

The Devices page alert icons table describes the alerts that may be displayed in the Device & Users > Devices page (Device column) for devices. These alert icons apply to Android and iOS devices only.

**Table 15.** Devices page alert icons
Alert Icon	Alert Name	Description	Action
	Data Protection Disabled (iOS only) iOS Multitasking is Disabled	Data Protection: One of the following MDM-mandated security requirements is not being met: Passcode is not set Encryption is not fully enabled Multitasking: The multitasking feature for iOS is not enabled, most likely because Location Services has not been enabled on the device.	Display the tooltip for the alert icon. For tooltip Passcode Required, inform the user that MDM mandates setting a passcode on the device. For tooltip Restore Required, inform the user that the device must undergo a complete restore after upgrade to fully enable encryption features. For tooltip iOS Multitasking is Disabled, confirm that Location Services is enabled on the device. On the device, enable location services for Ivanti Mobile@Work by selecting Settings > Privacy > Location Services > Ivanti.
	Unlocked Device	The OS has been compromised.	If the device connects to email via ActiveSync, then block it using the Block feature in the ActiveSync Association page. Inform the user that the device must be restored.
	App Control Violation	An app control rule has been violated.	Expand the device’s Device Details panel to see specific information on the violation. See the Ivanti EPMM Apps@Work Guide.
	Quarantined (iOS only)	Configurations have been removed from the device due to a security violation.	For more information, see “Viewing quarantine information” in the Ivanti EPMM Device Management Guide for iOS and macOS devices
	Device Administrator Not Activated (Android) MDM Profile Removed (iOS)	Device Administrator Not Activated: The device administrator privilege is not activated for the Ivanti EPMM app or the Samsung DM Agent. The device administrator privilege is required for most of the device management features that Ivanti EPMM provides. For more information on the Samsung DM Agent, see “Uninstalling the Samsung DM Agent” in the Ivanti EPMM Device Management Guide for Android and Android Enterprise devices MDM Profile Removed: The MDM profile has been removed from the device. An MDM profile is required for the Ivanti EPMM app on iOS to operate with full functionality.	If the device connects to email via ActiveSync, then block it using the Block feature in the ActiveSync Association page. Inform the user that the privilege must be restored.

Displaying more device and user information

Detailed information about each device is available on the Device & Users > Devices page. To expand the device details panel, find the device in the table, and click the caret next to the check box. The device details panel expands immediately below the row. You can have multiple device detail panels open at once.

To close device details, click the X in the top right of the panel, or click the caret next to the check box.

When you expand the device details panel, the following displays on the left-hand side:

Health Attestation (Windows only)
Location Data (Windows only)
A link to View Logs for the Device
A link to Push/Remove Profiles (if applicable)
A link to Software Version Update
User name
User email
Image of the device
Phone number (if applicable)
Device model
OS version
Device capacity
Status
Last check-in time
Registration date
Operator
Country name
Device Space

The categories and information available on the right side of the Device Details panel are shown in the following table:

**Table 16.** Device Details panel
Category	Information Available
Device Details	Device-specific details received from the device. For more information, see “Valid search fields” in the Ivanti EPMM V2 API Guide.
Policies	Status of policy distribution.
Labels	Labels applied to this device.
Logs	Click the links to view the logs. For iOS devices, you can only view logs if MDM is enabled. Certificate Inventory Profile Inventory Provisioning Profile Inventory Managed Apps Inventory MDM Log (Android and iOS)
Apps	List of apps that are installed on the device.
iBooks	List of iBooks that are present on the device (iOS only).
Configurations	Status of configurations distribution, e.g., Exchange, VPN, etc.
Compliance	App control rule violations or Compliance Policy violations, if any, appear here.
Custom Attributes	Names of custom attributes assigned to the device. You can assign custom attributes to users or devices to associate additional properties with these objects. These properties can then be used to build groups or distribute configurations.
Restrictions	List of restrictions applied to the device.
Comments	Added by an Ivanti EPMM administrator to record information about this device

For Android devices:

For information about details displayed relating to AppConnect for Android, see the AppConnect Guide for EPMM.

For Windows 8.1 Phone devices:
In addition, the following information is also displayed for dual SIM phones:

IMEI2
IMSI2
Roaming2

Adding a comment to device details

The Comments tab in the device details panel enables you to add brief text to the device record.

Procedure

Click the Comments tab.
Enter the text.
Click Submit to save your changes, or Cancel to revert to the original comment.
The comment pane displays the date and time the comment was created or modified.

Displaying log data for a selected device

You can view log data for a particular device.

Procedure

From the Admin Portal, go to Device & Users > Devices.
Expand the device details panel by clicking the up arrow next to the check box.
Click the View Logs for Device link, found at the top left of the Device Details panel.