Ivanti EPMM OS and platform updates

Ivanti EPMM can update several types of data without requiring an Ivanti EPMM upgrade:

  • device operating system and version (iOS 9.0 or Android 6.0, for example)
  • platform type (Android Knox phone or Apple iPad, for example)

For example, when Apple makes a new iOS version available, you do not need to upgrade Ivanti EPMM.

You can choose whether these updates occur automatically or require administrative action. The default value is automatic update. The benefit is you can update your Ivanti instance to support updated devices, operating systems and versions without upgrading Ivanti EPMM. You can also choose between:

Automatic data update

You can change data update control between automatic update and administrator control. The default setting is automatic update.

To use automatic data updates, you must make sure a port is open for the App Gateway. To open a port for App Gateway, see the On-Premise Installation Guide for Ivanti EPMM and Enterprise Connector for details. The table containing the entry for App Gateway (appgw.ivanti.com) is in the section “Internet/Outside Rules.”


If you are using manual updates, but decide to resume automatic updates:

  1. In System Manager, go to Maintenance > Software Updates.
  2. In Device and Platform Updates, check Auto update device and platform support.
  3. Click Save.

If you are using automatic updates, but need to use manual updates instead:

  1. In System Manager, go to Maintenance > Software Updates.
  2. In Device and Platform Updates, clear Auto update device and platform support.
  3. Click Save.

Manual data update

If your organization has blocked the App Gateway, you will need to manually update device and platform information:


To set up manual operating system and device data updates:

  1. Log into System Manager.
  2. Go to Maintenance > Software Updates.
  3. Scroll down to the Device and Platform Updates options.
  4. Go to the end of the paragraph in Manually update OS, Device and other Ivanti EPMM data and click the word here to display a website containing the following information:

    • Upload File: a link to download the file containing the update information
    • Checksum: checksum for the file
    • Time Stamp: time stamp for the file
  5. Go to the release of the package you want to download.
  6. Click Download Update File to download the file with the update information.
  7. Return to System Manager > Maintenance > Software Updates > Device and Platform Updates.
  8. Go to the Upload File option and click Choose File.
  9. Navigate to the file you downloaded and click Open.
  10. Copy the checksum from the website and paste it in Checksum field in System Manager.
  11. Copy the time stamp from the website and paste it in Time Stamp field in System Manager.
  12. Click Update.
  13. In Device and Platform Updates under Update available, click Update Now to immediately update Ivanti EPMM with the new information from the file.

    If you do not update Ivanti EPMM immediately, Ivanti EPMM is updated either within:

    • 15 minutes after Ivanti EPMM is restarted
    • within 24 hours of the next App Gateway update