Upgrade planning notes

Upgrading software requires preparation and planning. Read this section before beginning upgrading Ivanti EPMM, for important information that will help you plan your upgrade. This section includes the following topics:

First-generation physical appliances

Upgrading is not supported for first-generation physical appliances. For information on how to determine whether you have a first-generation appliance, see https://forums.ivanti.com/s/article/How-to-Identify-Your-MobileIron-Appliance-1498.

Upgrade URLs

The upgrade procedure presented in this chapter assumes you are using the default upgrade URL. If you intend to specify an alternate URL, be sure to include the build number of the target upgrade. Go to Maintenance > Software Updates> software repository configuration > Default and enter the alternate URL.

Preparing the Windows Phone app

The following information applies to Windows Phone apps that have been rebranded for distribution by Ivanti partners only.

If you have Windows Phone devices currently enrolled, complete the following steps after the upgrade to ensure that the Windows Phone app is silently deployed to those devices.


  1. Log into the Ivanti EPMM Admin Portal.
  2. Go to Apps > App Distribution Library.
  3. Go to the Select Platform list.
  4. Select Windows Phone.
  5. Select the entry for the Windows Phone app.
  6. Select Actions > Apply to Label.
  7. Select the Windows Phone label.
  8. Click Apply > OK.

Activating Apple Device Enrollment after upgrading

Apple Device Enrollment lets you purchase Apple devices in bulk and register them with both Apple and your Ivanti EPMM easily and quickly. To use Apple Device Enrollment, after upgrading from Ivanti VSP 6.0 or earlier, you must assign the role for administering Apple Device Enrollment accounts to one or more Super Administrators or Global Administrators (administrators assigned to the Global space).


To assign administration of Apple Device Enrollment accounts to a Super Administrator or Global Administrator:

  1. Log into the Ivanti EPMM Admin Portal.
  2. Go to Admin > Admins.
  3. Select a Global or Super Administrator.
  4. Select Actions > Edit Roles.
  5. Select Manage device enrollment (iOS only).
  6. Click Save.

LDAP group user and group names for IBM Domino server

A dynamic label problem exists after upgrading from an Ivanti EPMM version prior to 7.0, if:

  • An LDAP group name is the same as an LDAP username in a different LDAP group
  • An LDAP user with the duplicate name is assigned to a dynamic label

If these conditions exist, the LDAP user with the duplicate name is no longer associated with the dynamic label after the upgrade. To resolve this issue, either rename the user before upgrading, or associate the LDAP user with the dynamic label again after the upgrade.

SMS option in Privacy policy

Upgrading from releases prior to Ivanti EPMM 7.0 resets the SMS option in the Privacy policy to None. If you had previously configured the SMS option to Sync Content, edit the Privacy policy after the upgrade and reset the SMS option to Sync Content.