Resetting the password recovery key
You can change the password recovery key in the MobileIron Access administrative portal.
Procedure
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1.
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In the MobileIron Access administrative portal, click Account Settings > Reset Password Recovery Key. |
The Password Recovery Key dialog appears.
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2.
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Enter your password in the text box. |
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3.
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Select one of the following options to backup your Recovery Key. |
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Email Recovery key: This option emails the Password Recovery Key to your admin email address. |
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Copy Recovery key: This option lets you copy the Password Recovery Key to a file in your local drive. |
You can use this key to recover your password in case you forget the password.
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NOTE:
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If you forget your password and lose your password recovery key, you will not have access to the Access administrative portal. |
Resetting your password
The password recovery key is required to reset the password from the log in screen. However, when a tenant logs in, recovery key is not required to reset the password. You cannot reuse the last three passwords including the current password when you reset a password.
Procedure
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1.
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On the MobileIron Access Log in page, click Reset Password. |
You will be prompted to create a new password.
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2.
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For Username, enter your username. |
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3.
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For Recovery Key, enter your password recovery key. |
You can copy and paste the key.
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4.
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For New Password, enter a new password. |
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5.
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For Confirm New Password, re-enter the new password. |
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6.
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Click on Reset Password. |
You will be returned to the Sign In dialog.
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7.
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Enter the new password to sign in to the Access administrative portal. |
Resetting your password can sometimes fail for the following reasons. Ensure that you check the error and verify the reason.
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Invalid recovery credentials |
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Account could be in either 'Deactivated' or 'Require Password Change' state
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