Support and compatibility

The information in this section includes the components MobileIron supports with this product.

NOTE: The information provided is current at the time of this release. For MobileIron product versions released after this release, see that product version’s release notes for the most current support and compatibility information.

Support policy

MobileIron defines supported and compatible as follows:

Table 1. Supported and compatible definitions

Term

Definition

Supported product versions

The functionality of the product and version with currently supported releases was systematically tested as part of the current release and, therefore, will be supported.

Compatible product versions

The functionality of the product and version with currently supported releases has not been systematically tested as part of the current release, and therefore not supported. Based on previous testing (if applicable), the product and version is expected to function with currently supported releases.

MobileIron end of sale and support policy

For the MobileIron End of Sale and Support Policy, see MobileIron End of Sale and Support Policy.

Service providers

MobileIron Access supports the following cloud service providers:

  • Box
  • Concur
  • Cisco Webex
  • Dropbox
  • G Suite
  • Office 365 using SAML
  • Office 365 using WS-Federation
  • SAP SuccessFactors
  • Salesforce
  • ServiceNow
  • Tableau
  • Workplace
  • Custom SAML Service Provider
  • Custom WS-Federation Service Provider

Identity providers

MobileIron Access supports the following identity service providers:

  • G Suite
  • Microsoft ADFS (3.0, 4.0, 5.0)
  • Microsoft Azure AD (tested with Salesforce, G Suite, and Box)
  • Okta
  • OneLogin
  • Ping Identity
    • PingOne for SAML federated pairs.
    • PingFederate for WS-Fed federated pairs.
  • SecureAuth
  • Custom Identity Provider

Identity providers (Delegated IdP model)

  • Microsoft ADFS (3.0, 4.0, 5.0)
  • PingFederate
  • Okta
  • Idaptive
  • Custom Identity Provider
  • F5

MobileIron Device Manager (MDM)/ Unified Endpoint Manager (UEM) - Device Compliance posture

  • MobileIron Cloud

  • MobileIron Core

  • JAMf

Note The Following:  

  • MobileIron does not provide a Test SP mobile app.

  • The mobile Outlook application for Office 365 works only with iOS 9.0 or later devices.

MobileIron components

The following table provides supported and compatible information available at the time of this release. For newer versions of the components, refer to the component release notes for that version.

Table 2. Supported MobileIron components

MobileIron Components

Supported

Compatible

MobileIron Core / MobileIron Connected Cloud

NOTE: MobileIron Connected Cloud deployments follow same support and compatibility matrix as that of MobileIron Core.

11.1.0.0

NOTE: Zero sign-on is supported with MobileIron Core 10.4.0.1 through the latest version as supported by MobileIron.

9.1.0.0, 9.2.0.0, 9.3.0.0, 9.4.0.0, 9.5.0.0, 9.6.0.0, 9.7.0.1

10.0.0.0, 10.0.0.1, 10.0.0.2, 10.0.0.3, 10.0.1.0

10.1.0.0, 10.1.0.1

10.2.0.0, 10.3.0.0, 10.4.0.0, 10.4.0.1, 10.4.0.3

10.5.0.0, 10.5.1.0, 10.5.2.0,10.6.0.0, 10.7.0.0, 10.8.0.0

11.0.0.0

MobileIron Cloud

76 through the most recently released version as supported by MobileIron.

Not Applicable

Only the latest version is available to all customers in Cloud.

MobileIron Standalone Sentry

9.12.0

9.1.2, 9.2.1, 9.3.0, 9.4.0, 9.4.1, 9.5.0, 9.6.0, 9.7.0, 9.7.1, 9.7.2, 9.8.0, 9.8.1, 9.8.5, 9.9.0

MobileIron Tunnel (iOS)

4.1.1

2.4.0, 2.4.1, 2.4.4, 3.0.0, 3.1.0, 3.2.1, 3.2.2, 4.0.0, 4.1.0

MobileIron Tunnel (macOS)

NOTE: Tunnel for macOS is supported for MobileIron Cloud only.

4.1.1

3.1.0, 4.0.1, 4.1.0

Tunnel for macOS has only one available version, which is supported with this release.

Tunnel
(Android native, Android enterprise, and Samsung Knox Workspace )

Note The Following:  

• Tunnel for Samsung Knox Workspace is supported with Access + Standalone Sentry deployments.
• Split tunneling is not supported for Samsung Knox Workspace.

4.6.0

3.2.0

4.0.0, 4.1.0, 4.1.1, 4.1.2, 4.2.0, 4.3.1, 4.3.2, 4.4.0, 4.5.0

Tunnel (Windows 10)

Note The Following:  

• Tunnel for Windows is not supported for Split Tunneling.
• Tunnel for Windows is supported for MobileIron Cloud only.
• Tunnel for Windows is only supported with Access + Standalone Sentry deployments.

1.2.4

1.1.0, 1.2.0, 1.2.3

MobileIron Authenticate macOS

FIDO2 Desktop Agent

1.0.0

Not Applicable

MobileIron Authenticate Windows 10

FIDO2 Desktop Agent

1.0.0

Not Applicable

MobileIron Go (iOS)

NOTE: Required for zero sign-on or Authenticator Only and not supported with Access + Standalone Sentry deployments.

75

5.5.0, 5.2.0 - 5.1.0

Note The Following:  

  • Zero sign-on is supported from version 5.1.0 through the most recently released version as supported by MobileIron.
  • Authenticator Only mode is supported from version 5.4.0 through the most recently released version as supported by MobileIron.

MobileIron Go (Android)

NOTE: Required for zero sign-on or Authenticator Only and not supported with Access + Standalone Sentry deployments.

75

72-74

71 - 68

Note The Following:  

  • Zero sign-on is supported from version 64 through the most recently released version as supported by MobileIron.
  • Authenticator Only mode is supported from version 70 through the most recently released version as supported by MobileIron.

MobileIron Mobile@Work (iOS)

NOTE: Required for zero sign-on/auth-only and not supported with Access + Standalone Sentry deployments.

12.11.1

8.0.2 - 12.0.0

12.3.0 - 12.5.0

Note The Following:  

  • Zero sign-on is supported from version 12.0.0 through the most recently released version as supported by MobileIron.
  • Authenticator Only mode is supported from version 12.3.0 through the most recently released version as supported by MobileIron.

MobileIron Mobile@Work (Android)

NOTE: Required for zero sign-on/auth-only and not supported with Access + Standalone Sentry deployments.

11.1.0.0

10.4.1.0 - 10.8.0.0, 11.0.0.0

Note The Following:  

  • Zero sign-on is supported from version 10.4.1.0 through the most recently released version as supported by MobileIron.
  • Authenticator Only mode is supported from version 10.7.0.0 through the most recently released version as supported by MobileIron.

MobileIron Authenticator (iOS)*

NOTE: Not supported with Access + Standalone Sentry deployments.

1.1.1

Not Applicable

MobileIron Authenticator (Android AppConnect, Android enterprise) *

NOTE: Not supported with Access + Standalone Sentry deployments.

1.1.0.0

Not Applicable

Secure Apps Manager (SAM)

8.8.0.0

8.5.0.0, 8.6.0.0, 8.7.0.0
IMPORTANT: MobileIron will be discontinuing MobileIron Authenticator for iOS and Android apps on August 31, 2020. Authenticator features will be supported in Mobile@Work and MobileIron Go clients. One-time-password (OTP) for Access admin portal (iOS only) will not be supported moving forward. Administrators using One-time-password (OTP) for Access admin portal feature must transition to Google Authenticator in order to avoid loss of access to admin portal. For more details please review the following article: Move to Google Authenticator for 2-Step Verification.

MobileIron Access and Standalone Sentry version mapping

  • In an Access + Standalone Sentry deployments, Access maintains a mapping between the Standalone Sentry version and the supported features. When the mapping fails, Access displays error messages that are appropriate to the actions performed.

For more information on MobileIron Access and Sentry version compatibility, see the knowledge base article at
https://help.mobileiron.com/s/article-detail-page?Id=kA134000000QxeKCAS.

Browsers

NOTE: Internet Explorer browser is not supported with MobileIron Access. MobileIron recommends using other supported browsers as follows to access all available product features and for a better viewing experience.

The following table provides the browsers supported for the MobileIron Access administrative portal.

Table 3. Supported browsers for the MobileIron Access administrative portal

Browser

Supported

Compatible

macOS

Firefox

61.0

50.0 - 60.0

Chrome

80.0

49 - 79.0

Safari

11.1

10.1 -11.0

Windows

Edge

87.0.664.55

Not Applicable

The latest version is supported with this release.

Firefox

64.0

50.0 - 63.0

Chrome

79.0

49 - 78.0