Support and compatibility

This section includes the components that are supported, or are compatible, with this release of the product.

The information provided is current at the time of this release. For Ivanti product versions released after this release, see that product version’s release notes for the most current support and compatibility information.

Support policy

Ivanti defines supported and compatible as follows:

Table 1. Supported and compatible definitions

Term

Definition

Supported product versions

The functionality of the product and version with currently supported releases was systematically tested as part of the current release and, therefore, will be supported.

Compatible product versions

The functionality of the product and version with currently supported releases has not been systematically tested as part of the current release, and therefore not supported. Based on previous testing (if applicable), the product and version is expected to function with currently supported releases.

Ivanti end of sale and support policy

For the Ivanti End of Sale and Support Policy, see MobileIron End of Sale and Support Policy.

Service providers

Access supports the following cloud service providers:

  • Box

  • Cisco Webex

  • Concur

  • Custom SAML Service Provider

  • Custom WS-Federation Service Provider

  • Dropbox

  • G Suite

  • Office 365 using SAML

  • Office 365 using WS-Federation

  • Pulse Secure

  • Salesforce

  • SAP SuccessFactors

  • ServiceNow

  • Tableau

  • Workplace

Identity providers

Access supports the following identity service providers:

  • Custom Identity Provider

  • G Suite

  • Microsoft ADFS (3.0, 4.0, 5.0)

  • Microsoft Azure AD (tested with Salesforce, G Suite, and Box)

  • Okta

  • OneLogin

  • Ping Identity

  • PingOne for SAML federated pairs

  • PingFederate for WS-Fed federated pairs

  • SecureAuth

Identity providers (Delegated IdP model)

  • F5

  • Idaptive

  • Microsoft ADFS (3.0, 4.0, 5.0)

  • Okta

  • PingFederate

Device Manager (MDM)/ Unified Endpoint Manager (UEM) - Device Compliance posture

  • Cloud

  • Core

  • Jamf

  • SCCM

Note The Following:  

  • Ivanti does not provide a Test SP mobile app.

  • The mobile Outlook application for Office 365 works only with iOS 9.0 or later devices.

Ivanti components

The following table provides supported and compatible information available at the time of this release. For newer versions of the components, refer to the component release notes for that version.

Table 2. supported components

Components

Supported

Compatible

Core / Connected Cloud

Connected Cloud deployments follow same support and compatibility matrix as that of Core.

11.3.0.0

Zero sign-on is supported with Core 10.4.0.1 through the latest version as supported by Ivanti.

9.1.0.0, 9.2.0.0, 9.3.0.0, 9.4.0.0, 9.5.0.0, 9.6.0.0, 9.7.0.1

10.0.0.0, 10.0.0.1, 10.0.0.2, 10.0.0.3, 10.0.1.0

10.1.0.0, 10.1.0.1

10.2.0.0, 10.3.0.0, 10.4.0.0, 10.4.0.1, 10.4.0.3

10.5.0.0, 10.5.1.0, 10.5.2.0,10.6.0.0, 10.7.0.0, 10.8.0.0

11.0.0.0, 11.1.0.0, 11.2.0.0

Cloud

79 through the most recently released version as supported by Ivanti.

Not Applicable

Only the latest version is available to all customers in Cloud.

Standalone Sentry

9.13.0

9.1.2, 9.2.1, 9.3.0, 9.4.0, 9.4.1, 9.5.0, 9.6.0, 9.7.0, 9.7.1, 9.7.2, 9.8.0, 9.8.1, 9.8.5, 9.9.0, 9.12.0

Tunnel (iOS)

4.1.2

2.4.0, 2.4.1, 2.4.4, 3.0.0, 3.1.0, 3.2.1, 3.2.2, 4.0.0, 4.1.0, 4.1.1

Tunnel (macOS)

Tunnel for macOS is supported for Cloud only.

4.1.1

3.1.0, 4.0.1, 4.1.0

Tunnel for macOS has only one available version, which is supported with this release.

Tunnel
(Android native, Android enterprise, and Samsung Knox Workspace )

Note The Following:  

•Tunnel for Samsung Knox Workspace is supported with Access + Standalone Sentry deployments.

•Split tunneling is not supported for Samsung Knox Workspace.

4.6.0

3.2.0

4.0.0, 4.1.0, 4.1.1, 4.1.2, 4.2.0, 4.3.1, 4.3.2, 4.4.0, 4.5.0

Tunnel (Windows 10)

Note The Following:  

• Tunnel for Windows is not supported for Split Tunneling.
• Tunnel for Windows is supported for Cloud only.
• Tunnel for Windows is only supported with Access + Standalone Sentry deployments.

1.2.4

1.1.0, 1.2.0, 1.2.3

 Authenticate macOS

FIDO2 Desktop Agent

1.0.0

Not Applicable

Authenticate Windows 10

FIDO2 Desktop Agent

1.0.0

Not Applicable

Go (iOS)

Required for zero sign-on or Authenticator Only and not supported with Access + Standalone Sentry deployments.

76

5.5.0, 5.2.0 - 5.1.0

Note The Following:  

  • Zero sign-on is supported from version 5.1.0 through the most recently released version as supported by Ivanti.
  • Authenticator Only mode is supported from version 5.4.0 through the most recently released version as supported by Ivanti.

Go (Android)

Required for zero sign-on or Authenticator Only and not supported with Access + Standalone Sentry deployments.

76

72-74

71 - 68

Note The Following:  

  • Zero sign-on is supported from version 64 through the most recently released version as supported by Ivanti.
  • Authenticator Only mode is supported from version 70 through the most recently released version as supported by Ivanti.

Mobile@Work (iOS)

Required for zero sign-on/auth-only and not supported with Access + Standalone Sentry deployments.

12.11.1

8.0.2 - 12.0.0

12.3.0 - 12.5.0

Note The Following:  

  • Zero sign-on is supported from version 12.0.0 through the most recently released version as supported by Ivanti.
  • Authenticator Only mode is supported from version 12.3.0 through the most recently released version as supported by Ivanti.

Mobile@Work (Android)

Required for zero sign-on/auth-only and not supported with Access + Standalone Sentry deployments.

11.1.0.0

10.4.1.0 - 10.8.0.0, 11.0.0.0

Note The Following:  

  • Zero sign-on is supported from version 10.4.1.0 through the most recently released version as supported by Ivanti.
  • Authenticator Only mode is supported from version 10.7.0.0 through the most recently released version as supported by Ivanti.

Authenticator (iOS)*

Not supported with Access + Standalone Sentry deployments.

1.1.1

Not Applicable

Authenticator (Android AppConnect, Android enterprise) *

Not supported with Access + Standalone Sentry deployments.

1.1.0.0

Not Applicable

Secure Apps Manager (SAM)

8.8.0.0

8.5.0.0, 8.6.0.0, 8.7.0.0
IMPORTANT: Ivanti will be discontinuing Authenticator for iOS and Android apps on August 31, 2020. Authenticator features will be supported in Mobile@Work and Go clients. One-time-password (OTP) for Access admin portal (iOS only) will not be supported moving forward. Administrators using One-time-password (OTP) for Access admin portal feature must transition to Google Authenticator in order to avoid loss of access to admin portal. For more details please review the following article: Move to Google Authenticator for 2-Step Verification.

Access and Standalone Sentry version mapping

  • In an Access + Standalone Sentry deployments, Access maintains a mapping between the Standalone Sentry version and the supported features. When the mapping fails, Access displays error messages that are appropriate to the actions performed.

For more information on Access and Sentry version compatibility, see the knowledge base article at
https://help.mobileiron.com/s/article-detail-page?Id=kA134000000QxeKCAS.

Browsers

Internet Explorer browser is not supported with Access. Ivanti recommends using other supported browsers as follows to access all available product features and for a better viewing experience.

The following table provides the browsers supported for the Access administrative portal.

Table 3. supported browsers for the access administrative portal

Browser

Supported

Compatible

macOS

Firefox

87.0

50.0 - 80.0

Chrome

91.0

49 - 90.0

Safari

14.0

10.1 -11.0

Windows

Edge

87.0.664.55

Not Applicable

The latest version is supported with this release.

Firefox

87.0

50.0 - 80.0

Chrome

90.0

49.0 - 89.0