Secure apps status display in Mobile@Work

A secure apps status display in Mobile@Work provides detailed information about each secure app, allowing you to troubleshoot issues more easily.

Navigating to the secure apps status display

To see the secure apps status display:

Open Mobile@Work on the device.

Tap Settings.

Tap Secure Apps.

All installed secure apps that have been opened at least once appear under the heading “Secure Apps”.

If no secure apps have been opened at least once, then this list does not appear.

The secure apps status display contents

The secure apps status display shows the following information for each secure app:

•The icon of the secure app

•The name of the secure app

•The version number of the secure app

It is the short version number, followed by the long version number in parenthesis.

•An icon that indicates whether the app is authorized

Status details for a specific secure app

To see status details for one of the secure apps in the secure apps status display, tap the app’s entry.

Figure 1. Status details for a secure app

The following table describes the status details for a secure app:

**Table 51.** Status fields for a secure app
Field	Description
App Version	The version number of the secure app. It is the short version number, followed by the long version number in parenthesis.
SDK Version	The version of the AppConnect for iOS SDK for apps built with the SDK. The AppConnect for iOS Wrapper version for wrapped apps. This version includes the SDK version used in the Wrapper.
Last Check-in	The date and time when Mobile@Work last fetched the AppConnect policies from MobileIron Core.
Authorization Status	Whether the device is authorized to use the app. Possible values are: •Authorized •Unauthorized •Retired
Policies and Configurations For more information, see AppConnect container policies and AppConnect app configuration.
Open In	Whether Open In is allowed for the app in Core configuration. Possible values are: •Not Allowed •Allowed (All Apps) •Allowed (Secure Apps Only) •Allowed (Whitelisted Apps)
Open From	Whether Open From is allowed for the app in Core configuration. Possible values are: •Not Allowed •Allowed (All Apps) •Allowed (Secure Apps Only) •Allowed (Whitelisted Apps)
Print	Whether print capabilities are allowed for the app in Core configuration. Possible values are: •Not Allowed •Allowed
Copy/Paste	Whether the device user can copy from the app to other apps, as specified in Core configuration. Possible values are: •Not Allowed •Allowed •Secure Apps
Drag and Drop	Whether the device user can drag content from the app to other apps, as specified in Core configuration. Possible values are: •Not Allowed •Allowed •Secure Apps
Configuration Count	The number of key-value pairs that the Core sent to the app. This value corresponds to the number of key-value pairs in the AppConnect app configuration for the app. Note the following: •If one of the key-value pairs in the AppConnect app configuration is a Certificate Enrollment or Certificate setting and the certificate is password-encoded, Core automatically sends another key-value pair for the password. The configuration count includes that key-value pair. •The keys that you use to turn on debug level logging for an AppConnect app are not included in the configuration count. These keys are MI_AC_LOG_LEVEL and MI_AC_LOG_LEVEL_CODE.
AppTunnel	Displays AppTunnel configuration information for the app that it received from MobileIron Core. This information helps troubleshoot your AppTunnel configuration when an app is not successfully tunneling to its app server. Related topics AppTunnel configuration troubleshooting display in Mobile@Work.

If an app has not applied a policy or configuration, the corresponding field in the display also indicates one of the following:

•Pending

The app has not yet applied the policy or configuration. The pending status shows until the next time the device user launches the app.

•Unsupported

The app does not support the policy or configuration.

•Error

The app had an error when applying the policy or configuration.

When you change the policies or configuration on MobileIron Core, Mobile@Work displays the updated status the next time it fetches the policies from Core. This action occurs when the next time any app checks in, or when a force device check-in occurs.