Required MobileIron client device user action and use cases

This section lists the required action that a device user needs to take in the Mobile@Work client.

Client device user action

Device users will see a notification in the Mobile@Work app.

Android client

Procedure 

  1. On the Android device, device user taps on the Mobile@Work icon to open the app.
  2. Tap Settings.
  3. Tap on the Microsoft 365 Access button.

  4. Device user logs in.

    • If the Authenticator app is installed on the device – device user will be redirected to the Authenticator app to enter login credentials.

    • If the Authenticator app is not installed on the device – device user will be redirected to the Google Play Store to download the app before proceeding to next steps.

  5. Once logged in, the Mobile@Work Home page displays.

iOS client

Procedure 

  1. On the iOS device, device user taps on the Mobile@Work icon to open the app.
  2. Tap Settings. The Settings page opens.

  3. Tap the Microsoft 365 Access button.

  4. Device user logs in.

     

If Authenticator app is installed on device

If Authenticator app is NOT installed on device

  1. The device user will be redirected to the Authenticator app to enter login credentials.

  2. Device user signs in with username and password and then taps Register.

  3. When registration is completed, the device user is returned to the Settings page with Microsoft 365 Access checked.

  1. The device user will be redirected to the Apple App Store to download the app.

  2. Once downloaded, open Mobile@Work and tap on Settings.

  3. Tap on Microsoft 365 Access.

  4. Device user is redirected to the Authenticator app to enter login credentials. Device user signs in with username and password and then taps Register.

  5. When registration is completed, the device user is returned to the Settings page with Microsoft 365 Access checked.