Assigning user portal device management roles

The MobileIron Core user portal provides several device management options for your users. You give them access to these management tasks by assigning them roles in the Admin Portal.

Note The Following:  

• The Trust and unTrust options do not require a role. Registered devices are Trusted devices by default.

Procedure 

1. In Admin Portal, go to Devices & Users.

2. Select the users receiving device management privileges.

3. From Actions, select Assign Roles.

4. Check User Portal.

5. Check one or more roles to assign the corresponding management actions to the selected users.

6. User roles include:

   • Wipe Device
   • Lock Device
   • Unlock Device (See following Note)
   • Locate Device
   • Retire Device
   • Register Device
   • Change Device Ownership
   • Reset PIN
   • Reset Secure Apps Passcode
   • Use Google Device Account (for Android Enterprise devices only)
   • Enable Auth Only Role

   Note The Following:  

   • The unlock feature works with Managed Device with Work Profile (COPE) mode (Android versions 8-10.) Upon upgrade to Android 11, administrators do not have the ability to unlock the device.

   • Unlock devices does not work for Work Profile devices starting from Android 7 and higher.

7. Click Save.