Managing events

The tasks that are common to all event types are:

Creating an event

Procedure 

To create an event, in the Admin Portal:

  1. Go to Logs > Event Settings.
  2. Click Add New.
  3. Select the type of event from the drop-down.

  4. Complete the information for the selected event.

    Each event type has settings specific to the event type. See Event settings for information on the settings.

  5. Click Save.

Editing an event

Procedure 

To edit an event, in the Admin Portal:

  1. Go to Logs > Event Settings.
  2. Select the event you want to edit.
  3. Click Edit.
  4. Make your changes.
  5. Click Save.

Deleting an event

Procedure 

To delete an event, in the Admin Portal:

  1. Go to Logs > Event Settings.
  2. Select the event you want to delete.
  3. Click Delete.

Ensuring the alert is sent to the correct recipients

When you create an event, you designate recipients for the resulting alert. Each event type includes the alert configuration section shown in the following figure.

 

For each type of alert (i.e. SMS, email, and C2DM push notification), you can select to send the alert to one of the following:

  • None
  • User only
  • User + Admin
  • Admin only

If you select one of the Admin options, a CC to Admins section is displayed in the dialog box. This section displays a list of devices. Under the Available heading , select a device (or devices), that is associated with an email address that you want to notify, other than the device user. Core will send a notification to the email address associated with the device or devices that appear under the Selected heading.

 

Figure 1. CC to Admins

NOTE: Only users who have registered devices can appear in the Apply to Users list.

Applying the event to a label

To specify the devices to which the event should apply, you select one or more labels when you create the event. The amount of time it takes to apply an event to a label depends on the number of devices identified by the label. Therefore, it may take some time for the label name to display as selected for the event.

Setting alert retries

You can specify the number of times MobileIron attempts to send an SMS alert or registration email.

Procedure 

  1. Enter the number of retries for SMS and registration email.

    Reminders are sent at 48-hour intervals until the number of reminders specified are sent, or the device is registered.

    For example, if you use the default for Number of Retries for Email (which is 2), an email is sent immediately after registration. If the device is not registered within 48 hours, a second email is sent. No other reminders are sent because you specified two reminders.

  2. Click Save.

Setting MobileIron SMS, email, and push notifications

You can designate specific hours for the sending of SMS, email, and push notifications. The default notification time is 0300 (3 a.m.), which can be disruptive.

Procedure 

To override the default notification schedule:

  1. From the Admin Portal, go to Settings > System Settings > General > Alert.
  2. Select the Override Default Schedule SMS, Email, Push notification check box. The section expands.
  3. Enter the notification start time and end time, in UTC hours.
  4. Select the days of the week when sending notifications are allowed.
  5. Click Save.

Setting device push notifications

The Send Message feature provides device push notification support. The service enables you to:

  • Check the validity and CRL of the certificate for every incoming request.
  • Check for pending notifications for the device, if not maintain the connection for the configured time.
  • Send a response if a pending event has been created.
NOTE: The notification pushed to the device might include an active URL. This URL can be opened in the Android client by clicking GO TO LINK in the notification.

Procedure 

  1. From the Admin Portal, go to Device & Users > Devices.
  2. Select the check box for the device.
  3. Click Actions > Send Message. The Send Message dialog appears.
  4. Select the Push Notification check box.
  5. Click Send Message.

Android notification sync policy

The Android Notification Sync Policy allows you to specify the frequency and content of device updates.

Procedure 

To set the Android Notification Sync Policy:

  1. Go to Policies & Configs > Policies.
  2. Click Add New > Sync to display the New Sync Policy dialog box.
    If there is already an existing Sync policy the Modify Sync Policy screen will be displayed.
  3. Enter the name of the policy and a description if needed.
  4. Enter the name of the ServerIP/Host Name.
  5. Select the Use TLS check box.
  6. Use the Sync While Roaming drop-down menu to specify what if any content is synced while the device is roaming.
  7. Choose a type of notification using the Android Notification Mechanism drop-down menu.
  8. Enter a Hearbeat Interval in minutes.
  9. Enter a Sync Interval in minutes.
  10. Enter an IOS Location-Based WakeUps Interval in minutes.
  11. Enter a MTD wakeup interval in minutes. This interval determines how often Mobile@Work wakes up and scans a device. Settingt this value to a low interval, such as 5 minutes, is more taxing on the device's battery than setting it at a higher interval such as 30 minutes.
  12. Click Save.