Using custom APN with Android devices

Your device uses the APN or Access Point Name settings to set up a connection to the gateway between the carrier's network and the internet. You can configure a custom APN on Android devices in Work Managed Device mode and Managed Device with Work Profile (COPE) mode on Android version 9.0 through the most recently released version as supported by MobileIron. You can also configure custom APNs on Samsung devices. Multiple APN’s can be set up for each Android device, but only one configuration is allowed per APN.

NOTE: The Android APN Settings Configuration takes precedence over other APN settings if already configured in the device manually or by the network operator.

To enter the custom setting for APN:

1. Go to Policies & Configs > Configurations > Add New >Android > Android APN.
2. In the New Android APN Setting dialog box, enter the values. See APN settings for Samsung devices or APN settings for Android devices.
Settings with fields marked in red are required.
3. Click Save.

APN settings for Samsung devices

Below are the settings for having an APN on Samsung devices.

Table 1. New APN Settings for Samsung devices

Item

Description

Samsung

Select if this APN is directed to Samsung devices. If you want non-Samsung devices, go to APN settings for Android devices.

Preferred APN

Select On to set this APN as preferred. Note that having more than one APN as preferred on a device will be flagged as error by the Mobile@Work client.

Name

Enter a unique name that, together with the Access Point Name, will be displayed on the device.

Description

Enter a description for the APN.

Access Point Name

Enter the name of the access point.

Authentication Type

Select the type of authentication protocol from the following options:

• Not Set - default
• None - Select to not have an Authentication Type.
• Select CHAP to use Challenge-Handshake Authentication Protocol (CHAP) to authenticate the user with the cellular carrier.
• Select PAP to use Password Authentication Protocol (PAP) to authenticate the user with the cellular carrier.
• Select to have Core choose PAP or CHAP, whichever is available first.

Mobile Country Code

Enter the mobile country code.

Mobile Network Code

Enter the mobile network code.

MMS Proxy Address

Enter the MMS proxy address.

MMS Port Number

Enter the MMS port number (numeric values between 1 to 65535.)

MMS Server Address

Enter the MMS server address.

User Name

Specify the user name to use.

Password

Specify the password to use.

Confirm Password

Confirm the password to use.

Port Number

Enter the port number (numeric value between 1 to 65535.)

Proxy Address

Enter the proxy address.

Server Address

Enter the IP address, hostname, or URL for the server.

Access Point Type

Select the access point type from the following options:

• default
• SUPL
• MMS
• Custom

APN settings for Android devices

Below are the settings for having an APN on Android devices.

Table 2. New APN Settings for Android devices

Item

Description

Android 9+

Select if this APN is directed to Android devices 9.0 through the latest version as supported by MobileIron.

Name

Enter a unique name that, together with the Access Point Name, will be displayed on the device.

Description

Enter a description for the APN.

Access Point Name

Enter the name of the access point.

Authentication Type

Select the type of authentication protocol from the following options:

• Not Set - default
• None - Select to not have an Authentication Type.
• Select CHAP to use Challenge-Handshake Authentication Protocol (CHAP) to authenticate the user with the cellular carrier.
• Select PAP to use Password Authentication Protocol (PAP) to authenticate the user with the cellular carrier.
• Select to have Core choose PAP or CHAP, whichever is available first.

Access Point Type

Select one or more access point type(s) from the following options:

• Default
• DUN
• IMS
• Emergency
• MMS
• HIPRI
• CBS
• MCX
• SUPL
• FOTA
• IA

MVNO Type

Select the type of Mobile Virtual network Operator from the following options:

• Not Set (default)
• SPN
• IMSI
• GID
• ICCID

Bearer

(Optional) Select one or more types of bearer service(s) used for data transmission from the following options:

• 1xRTT
• EHRPD
• EVDO_B
• HSDPA
• CDMA
• EVDO_O
• GPRS
• HSPA
• EDGE
• EVDO_A
• GSM
• HSPPAP
• HSUPA
• IDEN
• IWLAN
• LTE
• NR
• TD_SCDMA
• UMTS

APN Protocol

Select the APN protocol required for the APN from the following options:

• Not Set (default)
• IPV4
• IPV6
• IPV4_OR_IPV6
• NON_IP
• PPP
• UNSTRUCTURED

APN Roaming Protocol

Select the APN roaming protocol required for the APN from the following options:

• Not Set (default)
• IPV4
• IPV6
• IPV4_OR_IPV6
• NON_IP
• PPP
• UNSTRUCTURED

Enable / Disable APN

Select On to enable APN; default is off.

Carrier ID

Enter the numeric value of the carrier ID.

Mobile Country Code

Enter the mobile country code.

Mobile Network Code

Enter the mobile network code.

MMS Proxy Address

Enter the MMS proxy address.

MMS Port Number

Enter the MMS port number (numeric value between 1 to 65535.)

MMS Server Address

Enter the MMS server address.

User Name

Enter the login username.

Password

Enter the login password.

Confirm Password

Confirm the login password.

Port Number

Enter the port number (numeric value between 1 to 65535.)

Proxy Address

Enter the proxy address.