Logging and enhanced logging for Mobile@Work

If iOS device users experience issues with Mobile@Work, they can reproduce the issue and send the logs (log level Debug) to their support administrator. Enhanced Logging encrypts the logs for safe transport to the support Admin.

NOTE:

This feature is for troubleshooting, and is disabled by default. Logging requires Mobile@Work 9.0 through the most recently released version as supported by MobileIron.

Sending Mobile@Work logs to MobileIron Support

Procedure 

1. Open Mobile@Work.
2. Tap Settings.

3. To enable encrypted logging of your phone information, tap Enhanced Logging.

   If you do not require encryption, make sure Enhanced Logging is toggled off.

4. Reproduce the issue on the device.

5. Go back to Mobile@Work, and tap Settings > Send Mobile@Work Logs.

   Select a method to send the log information to MobileIron support. Options include email, SMS, AirDrop, and others.

6. Enter a support address and tap Send.