In-app registration for iOS and Android

You can ask iOS device users to download Mobile@Work from the iOS App Store and register by themselves.

Procedure

  1. Make sure that the device user has a user record (local or LDAP) available in Core. See “Managing Users” in Getting Started with Core.
  2. Instruct the device user on downloading the app and registering. The device user will need the following information:
    • user name
    • password and/or Registration PIN
    • server (and the port number, if you did not use the default port number for TLS)

See Registration methods for points to consider before using this registration method.

What the device user sees

For iOS 12.2 or supported newer versions, when doing the iReg and in-app registration of the MDM profile, the device user experiences a different registration process.

After downloading and installing Mobile@Work, the device user must register with Core by entering their user name, password, and server details.

In iOS 13, the option to "Allow Always" was removed from the iOS Settings app. Instead, a dialog box displays requesting device users to enable tracking when the Mobile@Work app is running. Mobile@Work opens iOS Settings where device users can choose "Ask Next Time" or "Never". Ivanti recommends device users to enable tracking. This change applies to all versions of iOS 13 or supported newer versions. Mobile@Work for iOS does not track device users' location without consent.

If a customized terms of service agreement has been defined on Core, device users will need to accept the agreement before registering with Core.

Auto-populating the Core server name during registration

Auto-populating the Core server name streamlines the registration process and eliminates the need for the device user to type it. You can auto-populate the Core server address based on the device phone number (for Android only) or the email address.

This feature is not supported for devices with Android v6.0 and above.

Auto-populating the Core server name based on email address

To auto-populate the server name based on the device user’s email address, you only need to register your Core with Ivanti. Additional configuration on Core is not required.

Device users must enter their full email address when prompted to enter their user name in the registration screen. Ivanti matches the email domain to the appropriate Core and populates the registration screen with the correct server name.

Registering your Core with Ivanti

To register your Core, open a ticket on the Ivanti Support portal and provide the following information:

  • your company name (e.g. Ivanti)
  • your email domain (e.g. ivanti.com)
  • your Core hostname for on-premise Core, or m.mobileiron.net:<appropriate port number> for Connected Cloud.

If you disable Require device identifiers for enrollment, the enrollment will still proceed, but the client will not collect the device identifier data. The device would be a "PDA" device such as a tablet.