Registration methods

Registering a device designates it for management by Core.

Before you begin 

Setting the registration PIN code length for device user registration

The following registration methods are available:

• Admin invites users to register
• Admin registers ActiveSync devices

The process resulting from these methods may vary by device OS.

Admin invites users to register

For users who are mobility savvy and do not require significant assistance, you can send an invitation and enable them to register their own phones. You can send an invitation to multiple users from the Users Management screen. The invitation includes instructions on how to log into the user portal to register phones.

This does not work for Connected Cloud.

The administrator needs to know the following information for the device:

• phone number (if any)
• country
• platform

Related topics

Invite users to register

Registration restrictions for Android devices

From the Device Registration page, you can specify conditions that Android devices must meet to qualify for registration. You can limit Android devices by operating system (OS) version, security patch level, or by manufacturer and model.

Before you begin 

• Complete Registration methods.

Procedure 

1. From the Settings > System Settings > Users & Devices > Device Registration page, scroll down to the Restrictions for Android section. Choose from these optional filter settings:

   Figure 1. Registration restrictions for Android devices

   

2. Minimum OS version: Select a minimum OS version from the drop-down menu from Android 5.0 through 11.0 or supported newer versions. The default is None.

3. Minimum Security Patch Level: Enter an integer specifying within how many days a device can be non-compliant for the minimum security patch level before rejecting the device. The default is None.

4. Allowed/Blocked devices list: The options are:

   • None: The default. Do not create an Allowed or Blocked devices list.

   • Create a list of Allowed devices: Only allow devices of these makes and models to be registered.

   • Create a list of Blocked devices: Prevent devices of these makes and models to be registered.

   To enter specific manufacturers and models, click Add+ to open text fields in the Manufacturer Name and Model columns. Enter allowed or restricted device information.

5. Click Save.

Related topics 

Disabling the QR code and registration URL

Users register additional devices

Once a device has been registered, an authorized user can use the user portal to register additional devices without administrative help. This is often used with adding devices for users who do not require assistance.

Prerequisites

• Users must have the User Portal role assigned, with the Device Registration option enabled.
• The user needs to know the following information for the device:
  • phone number (if any)
  • country
  • platform

Related topics

Self-service User Portal

Admin registers ActiveSync devices

If you have a Sentry configured, then you can see the devices that are connecting to your ActiveSync server. To incorporate these devices into your Core inventory, you can use the Register button in the ActiveSync Associations screen. This is often used with devices accessing email via ActiveSync.

Prerequisites

• Sentry must be installed and configured.
• The user (local or LDAP) associated with the device must be available for selection at the time of registration.
• For iOS, Android, and Windows devices, the User Portal role must be assigned to the user.
• You need to know the following information for the device:
  • phone number (if any)
  • country code
  • platform

Related topics

ActiveSync device registration