Force Device Check-In

You can use the Force Device Check-in feature to force the device to connect to the Core. You might use this feature if Mobile@Work has not connected for some time, or you want to override a long sync interval to download updates.

You can use this feature to troubleshoot Core operations.

Both the Force Device Check-in option on the Admin Portal and the Mobile@Work for Android update the policies and settings related to AppConnect. The app check-in interval on the AppConnect global policy does not apply to Android devices.

Procedure 

1. Go to Device & Users > Devices.
2. Select the check box for the device.
3. Click Actions > Force Device Check-in.

4. The Force Device Check-In dialog appears.

   In the dialog, confirm the user and device information and enter a note.

5. Click Force Device Check-in.