General management of devices

Communicating with devices

You can send a message to any known user. Messages can be sent via text, email or push notifications. Only users having enrolled devices can receive push notifications.

You can have multiple message modes selected; if you do not want to have multiple message formats done, be sure to deselect the check box.

You can monitor the process of sending a message to a large number of device users from the Logs > Audit Logs page. For more information, see "Monitoring and verifying the sent messages" in Getting Started with Core.

Sending a message to devices

Procedure 

  1. Go to Devices & Users > Devices.

  2. Select the device(s) you want to message.

  3. Click Actions > Send Message.

    • To send an SMS message, select the SMS check box and enter text into the Message (Plain text) field. For Android devices only, the text will be sent via the data channel if the Mobile@Work client has an active connection to Core.

    • To send an email, select Email and enter text into the Message (Plain text) and Subject (Email Only) fields. See also: Sending a company-branded email.

    • To send a push notification, select the Push Notification check box and enter text into the Message (Plain text) field.

A push notification message can also include URLs which the users can access.

  1. (Optional) You can select the Data Channel option to use for any of the message modes.
  2. Click Send Message.

Sending a company-branded email

You can send a company-branded HTML email to single or bulk users. You can also send branded email messages using Settings > Templates - see Customizing Event Center messages.

Before you begin 

  • Create your company-branded email in HTML format in a text editor.

Procedure 

  1. Go to Devices & Users > Devices.

  2. Select the device(s) you want to send your email to.

  3. Click Actions > Send Message.

    The Send Message dialog box opens.

  4. Select the Email check box.
  5. Select Send HTML email instead of plain text email. More fields display.
  6. Copy and paste the HTML email into the Message (HTML Email) field.
  7. (Optional) You can select the Data Channel option to use for any of the message modes.
  8. Click Send Message.