Synchronizing Core with Apple Education servers

Synchronizing Core with Apple Education servers allows you to view the most recent information in your Apple Education account. Core synchronizes with Apple School Manager daily. This option is available to synchronize on demand as needed.

The Last Sync time stamp indicates the last time and date Core synchronized Apple Education data. Sync Status indicates the synchronization progress, success, or failure.

Synchronizing with Apple Education servers can take some time.

Before you begin 

Complete the procedure in Enabling Apple Education in Core

Procedure 

  1. Select Devices & Users > Apple Education. The Apple Education page displays.

  2. Under Apple Education, click the Sync button.

    When Core has completed the synchronization attempt, the Sync Status indicates whether the synchronization was successful.

  3. Optionally, click the status to view more information about the status of the synchronization.

    For example, if the synchronization failed, click Failed. A pop-up window is displayed, indicating that the synchronization with Apple School Manager failed, the error that caused the failure, and the time stamp of when the synchronization attempt began.

  4. If the sync fails, click Sync again.

    Alternatively, wait for Core to automatically sync with Apple School Manager servers. Core attempts to sync with Apple School Manager every 24 hours.

What happens in Core

After synchronizing with Apple School Manager, you can see the complete list of individuals, classes, locations, and so on, including the role of the individual, such as teacher or student. Core extrapolates roles based on class and individual information, which includes course, location, teacher, and students.

To view the number of teachers and students:

  • Select Policies & Configs > Configurations > System - Apple Education Configuration.
  • Click Details to view the number of teachers and students.

What happens on the device

If the device has a value for the Managed Apple ID custom attribute and that ID is not associated to a class (as either a student or teacher), Core shows a value of none for the Role column in the table of Apple School Manager data. In this case, that device shows an error for the Apple Education configuration.

If a class lacks a teacher or students, then Core shows an error indicating that the configuration is not set.