Managing your Apple license accounts

Managing your Apple license accounts involves the following tasks:

• Viewing Apple license accounts
• Viewing Apple license account information
• Viewing Apple license app information
• Viewing Apple Licenses in the Audit Logs
• Updating or deleting an Apple license account
• Full sync of all licenses

Viewing Apple license accounts

You can add more than one Apple license account to the Ivanti EPMM Admin Portal. You can view and manage these accounts on the License Summary page. You must have added at least one Apple license account to the Ivanti EPMM Admin Portal to view the License Summary page.

Procedure 

1. Go to Apps > Apple Licenses.

   A list of Apple license accounts associated with Ivanti EPMM displays.

2. The following information is shown for each Apple license account:

   Item	Description
   ABM Account name	The name you assigned to the Apple license account when you added it to Ivanti EPMM.
   Space	Indicates the type of device space, for example, Global.
   Location	The location name as defined in the Apple Business Manager. The location is empty if the account does not use Apple Business Manager.
   Description	A description of the Apple license account.
   Server Token	The credential used to link the Apple license account to Ivanti EPMM. You can view the server token for the account by clicking the Click to view link. This token received location information when it was created using Apple Business Manager.
   Expires In Days	Number of days before the server token expires. Before the server token expires, you must download a new server token from the Apple license management portal.
   Uploaded	Date when the server token was last added to Ivanti EPMM.
   Details Sync Time	The time stamp, including the date, time, and time zone, for the last synchronization between Ivanti EPMM and the Apple servers.
   Count Sync Time	The time stamp, including the date, time, and time zone, for the last time the license count was synced. This is a quick query to get the number of used / available licenses for each app.

Viewing Apple license account information

You can view the details of a given Apple license account.

Procedure 

1. Go to Apps > Apple Licenses.
2. For the desired account, click the inverted V icon.

The following information displays:

• Apps purchased with the Apple license account
• Whether the app was imported to the App Catalog in the Ivanti EPMM Admin Portal
• Licenses Used and Licenses Purchased (includes the totals of combined user licenses and device licenses)
• Whether the target platform for the app is iOS or macOS.

Viewing Apple license app information

You can view details about a given Apple license app.

Procedure 

1. In the Ivanti EPMM Admin Portal, go to Apps > App Catalog.

2. Select the app and then select Actions > Manage Licenses.

   The License Summary page displays the following information:

   Item	Description
   Name	The name of the Apple license account that the app is associated to. You can click the Name link to change the license type. You can also apply or remove the selected app to / from a particular label. A license can be revoked or exported to CSV. If the Apple license account is expired, it will be highlighted.
   License Type	The type of Apple license used for this app: User-based or Device-based.
   Available Licenses	The number of Apple licenses available for this app. The number listed represents the total of combined user licenses and device licenses.
   Used Licenses	The number of device-based and user-based licenses consumed for this app.
   Location	The location name, as defined in the Apple Business Manager. If the account does not use Apple Business Manager, this field will be empty.
   Applied Labels	Lists the labels to that are applied to the selected app.

3. To view the devices a particular app is installed on:
   1. In the App Catalog page, locate the app in the list of apps.
   2. Click the number in the Devices Installed column.

A window opens, listing the devices the app is installed on and the associated Apple license account.

Viewing Apple Licenses in the Audit Logs

You can view the Apple licenses within the Audit Logs.

Procedure 

1. Go to Logs > Audit Logs.

2. In the left column, find VPP and select the following four fields:

   • Apple License Count Sync Completed
   • Apple License Count Sync Started
   • Apple License Sync Completed
   • Apple License Count Sync Started

3. Run the Search. The search results display in the right pane.

   

Related topics 

If you want to change specific settings for your Apple license app, see the following topics:

• Changing iOS and macOS app information
• Changing the iOS or macOS app icon and screenshots
• Creating or changing a category for iOS and macOS apps

Updating or deleting an Apple license account

You can update or delete an Apple license account from Ivanti EPMM.

Procedure 

1. Go to Apps > App Licenses.

2. Select a license and then click Actions.

   You can take the following actions on an Apple license account:

   Action	Description
   Update Server Token	Select to update the Apple license account into Ivanti EPMM. Before you continue, you will need the server token from Apple Business Manager or Apple School Manager.
   Update Licenses	Select to edit the Apple license account information or to import apps.
   Sync All Licenses	If this location is shared across other Ivanti EPMMs or any other UEM servers, select to run a full sync of all licenses. Ivanti, Inc recommends leaving this check box de-selected. WARNING: Running a fully sync of all licenses slows down Ivanti EPMM. Ivanti, Inc suggests you do the full license sync on weekends or outside of regular office hours. Use this feature only for remediation of defective license information; do not do a full sync on a regular basis. See Full sync of all licenses.
   Delete Server Token	Select to delete the Apple license account from Ivanti EPMM. When you delete an Apple license account: All licenses for the apps purchased through the Apple license account are reclaimed. Users have a grace period of up to 30 days to purchase the apps.

Full sync of all licenses

In previous versions, Ivanti EPMM automatically did a full sync of all licenses. With Ivanti EPMM version 10.6.0.0 or newer versions, administrators will need to manually run a full sync of all licenses. This feature is useful if your license location is shared across other Ivanti EPMMs or any other UEM servers. A full sync of all licenses gets full details of all new and updated licenses in the system, including across multiple Ivanti EPMMs.

WARNING: Running a fully sync of all licenses slows down Ivanti EPMM. Ivanti, Inc suggests you do the full license sync on weekends or outside of regular office hours. Use this feature only for remediation of defective license information; do not do a full sync on a regular basis.

Procedure 

1. In the Ivanti EPMM Admin Portal, select Apps > Apple Licenses.
2. Click Actions > Sync All Licenses. The Update Server Token dialog box opens.
3. Select the VPP Account is shared with one of more Ivanti EPMM check box.
4. Review the information in the Update Server Token dialog box. When finished, click Save.

Depending upon how many licenses you have and the number of users and devices the VPP licenses are assigned to, the full sync may take minutes to hours to conduct.