Bridge logs overview

This feature allows you to pull Bridge logs for individual devices for troubleshooting and diagnosing applications. The logs are sent at the next device check-in. You can wait for the next scheduled sync or perform a forced device check-in to get the logs quickly.

This topic has the following procedures:

• Sending a request to the device

• Viewing a Bridge log

Sending a request to the device

This procedure describes how to pull logs from a device. Ivanti EPMM sends a request to the device to pull Bridge log/s at the next device check-in.

Procedure 

1. Log into the Admin Portal.
2. Go to Devices & Users > Devices and select a device.
3. Select Actions > Windows Only > MobileIron Bridge (Windows 10 only).
4. Select one of the following options:
   • Send Current Log: requests Ivanti EPMM pull the most recent Bridge log (up to 10 MB) on the device
   • Send All Logs: requests Ivanti EPMM pull all Bridge logs (one zip file containing up to 11 log files) on the device
5. Select the appropriate Send button then OK after the log request is sent to the device.

Viewing a Bridge log

This procedure describes how to view a Bridge log after a device has sent it to Ivanti EPMM.

Procedure 

1. Log into the Admin Portal.
2. Go to Logs > Devices.
3. Check Bridge and select test comments.
4. Locate the device and select the View Output link to see:
   • Current Log: opening a new tab with the log content.
   • All Logs: automatically saving as “output.zip” file.