Support and compatibility
This section includes the components that are supported, or are compatible, with this release of the product.
The information provided is current at the time of this release. For product versions available after this release, see that product version’s release notes for the most current support and compatibility information.
- Docs@Work bundle ID
- Supported components
- Supported device platforms
- Supported content repositories
- Supported authentication to content repositories
- Supported file types for viewing
- Supported files types for editing
- Supported file types for annotating
- Supported file types for document creation
- Supported encodings for ZIP files
- Language support
- Port requirements
This section includes the components that are supported, or are compatible, with this release of the product.
Table 1. DEFINITIONS FOR SUPPORT AND COMPATIBLE
|
Term |
Definition |
|
Supported product versions |
The functionality of the product and version with currently supported releases was systematically tested as part of the current release and, therefore, will be supported. |
|
Compatible product versions |
The functionality of the product and version with currently supported releases has not been systematically tested as part of the current release, and therefore not supported. Based on previous testing (if applicable), the product and version is expected to function with currently supported releases. |
Docs@Work bundle ID
|
|
|
Supported components
Table 2. SUPPORTED COMPONENTS
|
Component |
Supported Version |
Compatible Version |
Required |
|
Core Or Cloud |
11.4.0.0 |
10.1.0.0, - 11.3.0.0 |
Yes
|
|
R80 |
Not Applicable since only the latest version is available to all customers in Cloud. |
||
|
Standalone Sentry |
9.14.0 |
9.4.0 - 9.13.0 |
Optional Standalone Sentry set up for ActiveSync is required to open encrypted email attachments in Docs@Work for iOS. Standalone Sentry set up for AppTunnel is required:
Tunneling traffic through Standalone Sentry is supported for Microsoft 365, Box, and Dropbox with Access.
Standalone Sentry 8.0.1, 8.5.0 is required for DFS support. Standalone Sentry 8.5.0 is required for CUD support with DFS. |
|
Apps for iOS |
|||
|
(Core) Or Go Client (Cloud)
|
|
|
Required for Docs@Work to be in AppConnect mode. |
|
80 |
3.5.0 - 79 |
||
|
Web@Work |
|
|
Optional Required only if you configure Web@Work as the default browser. |
|
Email+ |
4.1.0 |
|
Optional Required only if you configure Email+ as the default email client. |
|
PIV-D Manager app |
2.5.0 |
2.0.0 - 2.4.0 |
Optional Required only if you are using derived credentials from these derived credentials providers:
|
Supported content repositories
Table 4. SUPPORTED CONTENT REPOSITORIES FOR DOCS@WORK
|
Content Repository |
Supported |
Compatible |
Comments |
|
SharePoint |
Only OneDrive for Business (with SharePoint and Office 365) is supported. OneDrive (personal online storage for consumers) is not supported. |
Not Applicable (All listed versions are tested and supported) |
Users on SharePoint must have at least Contribute permissions. |
|
Cloud Storage |
Examples: WebDAV Box, Apache-based WebDAV content repositories, IIS-based WebDAV content repositories, CIFS Windows 2008 R2 SP1, CIFS Samba CentOS 6.2. |
|
WebDAV repositories hosted on Windows Server 2003 are not supported. |
|
Network Drive |
|
|
|
|
Box |
|
|
Only Box enterprise can be configured as a Group site. Configuring personal Box sites as Group sites is not supported. |
|
Dropbox |
|
Not Applicable (All listed versions are tested and supported). |
Dropbox cannot be configured as a Group site. |
For CIFS,
- CIFS traffic must be tunneled through Standalone Sentry.
- Docs@Work supports SMB 1.0 and SMB 2.0. for accessing CIFS shares. If you are using Windows 2012 r2 servers, you have to update the registry to allow SMB traffic. In Windows 2012 r2 servers SMB is disabled by default.
Docs@Work supports the following:
- SMB 1.0 for Standalone Sentry 9.1.0 and older versions.
- SMB 2.0 for Standalone Sentry 9.2.0 and newer versions.
Supported authentication to content repositories
Docs@Work supports the following authentication types from the client to the content repository:
- Basic: SharePoint, WebDAV, DFS
- NTLM: SharePoint, WebDAV
- Kerberos constrained delegation (KCD): SharePoint, WebDAV, CIFS
CIFS is supported for KCD from Standalone Sentry 9.1.0 through the most recently released version.
- OAuth2: Box, Dropbox
- Federated Authentication: SharePoint
- Derived Credentials (Entrust PIV-D certificates, p12 certificates): SharePoint/ADFS
Supported file types for viewing
Table 5. SUPPORTED FILE TYPES FOR VIEWING
|
File Type |
Supported |
Comments |
|
.zip compressed files |
Yes |
Password-protected .zip files are also supported. .key, .numbers, and .pages files are displayed with a .zip extension in Docs@Work. However, these files are not supported and cannot be extracted. |
|
Adobe Acrobat documents (.pdf) |
Yes |
|
|
Apple Keynote presentation files (.key) |
Yes |
|
|
Apple Numbers spreadsheet files (.numbers) |
Yes |
|
|
Apple Pages documents (.pages) |
Yes |
|
|
Comma separated values files (.csv) |
Yes |
|
|
Google document formats (docs, slides, sheets, and drawings) |
Yes |
|
|
Hangul Word Processor (.hwp) |
Yes |
|
|
Image files (.png, .bmp, .jpg, .jpeg, .gif, |
Yes |
|
|
Microsoft Excel documents (.xls, .xlsx, .xltx |
Yes |
Macros will be removed before the file is rendered for viewing. |
|
Microsoft PowerPoint documents (.ppt, .pptx, .pot, .potx, .pps, .ppsx) |
Yes |
|
|
Microsoft Word documents (.doc, .docx |
|
|
|
MP3 audio files (.mp3) |
Yes |
|
|
MPEG4 audio/video files (.mp4) |
Yes |
|
|
Password-protected Microsoft Office documents |
Yes |
|
|
Plain text files (.txt |
Yes |
|
|
Quicktime video files (.mov) |
Yes |
|
|
Rich Text Format files (.rtf) |
Yes |
|
|
WAV files (.wav) |
Yes |
|
|
Web files |
Yes |
|
|
XWAV files (.xwav) |
No |
|
Some files that are not supported:
- executable files (for example, .exe, .msi, or .ipa files)
- archive files (for example, .rar, or .tar files)
- system files (for example, .dll, or .sys files)
Supported files types for editing
Table 6. SUPPORTED FILE TYPES FOR EDITING
|
File Type |
Supported |
Comments |
|
Microsoft Word documents (.doc, .docx) |
Yes |
Password-protected Microsoft Office documents cannot be edited. |
|
Microsoft Excel documents (.xls, .xlsx) |
Yes |
Password-protected Microsoft Office documents cannot be edited. |
|
Microsoft PowerPoint documents (.ppt, .pptx) |
Yes |
Password-protected Microsoft Office documents cannot be edited. |
|
Plain text files (.txt) |
Yes |
|
|
Web files (.xml) |
Yes |
|
|
Google document formats (docs, slides, sheets, and drawings) |
Yes |
|
|
Any of the above document formats extracted from .zip files |
Yes |
|
Supported file types for annotating
The following files are supported for annotation:
Supported file types for document creation
- .txt
- .docx
- .pptx
- .xlsx
Supported encodings for ZIP files
- Unicode encodings: UTF-8, UTF-16BE / UTF-16LE, UTF-32BE / UTF-32LE
- Chinese encodings: ISO-2022-CN, BIG5, EUC-TW, GB18030, HZ-GB-23121
- Japanese encodings: ISO-2022-JP, SHIFT_JIS, EUC-JP
- Korean encodings: ISO-2022-KR, EUC-KR
- Cyrillic encodings: ISO-8859-5, KOI8-R, WINDOWS-1251, MACCYRILLIC, IBM866, IBM855
- Greek encodings: ISO-8859-7, WINDOWS-1253
- Hebrew encodings: ISO-8859-8, WINDOWS-1255
- WINDOWS-1252
Storage limits
Storage limits are configurable only in Content Security Service. The following are default storage limits in Docs@Work:
|
My File |
128 GB (iOS) |
|
Offline |
128 GB |
Language support
Docs@Work is compatible in the following languages:
- Chinese (Simplifiled)
- Chinese (Traditional)
- Czech
- Dutch (Netherlands)
- English
- French (France)
- German (Germany)
- Hungarian
- Italian (Italy)
- Japanese
- Korean
- Polish
- Portuguese (Brazil)
- Romanian (Romania)
- Russian
- Slovak
- Spanish (Latin America)
- Swedish
Port requirements
See the Standalone Sentry Installation Guide for information on required ports and firewall rules associated with license activation, Standalone Sentry, and different content servers.