Support and compatibility

This section includes the components that are supported, or are compatible, with this release of the product.

Supported components

Supported device platforms

Supported ActiveSync servers

Supported URL schemes

Language support

Email+ performance metrics

Port requirements

The information provided is current at the time of this release. For product versions available after this release, see that product version’s release notes for the most current support and compatibility information.

Table 1.  Definitions for support and compatible

Term

Definition

Supported product versions

The functionality of the product and version with currently supported releases was systematically tested as part of the current release and, therefore, will be supported.

Compatible product versions

The functionality of the product and version with currently supported releases has not been systematically tested as part of the current release, and therefore not supported. Based on previous testing (if applicable), the product and version is expected to function with currently supported releases.

Supported components

Table 2.  Supported components

Component

Supported

Compatible

Required

Core

OR

Cloud

11.3.0.0

10.3.0.0 - 11.2.0.0

Yes

(either Core or Cloud)

R79

Only the latest version is available to all customers in Cloud

Standalone Sentry

9.13.0

9.6.0 - 9.12.0

Integrated Sentry 4.2.0 - 6.2.0

Yes

iOS apps

Supported

Compatible

Required

Mobile@Work (Core)

OR

Go Client (Cloud)

12.11.30


10.0.2 - 12.11.12

Yes.

Required for Email+ to be in AppConnect mode.

79

4.0.0 - 5.5.1, 74 - 76

Supported device platforms

Table 3.  Supported device platform versions

Device OS

Supported Versions

Compatible Versions

iOS

iOS 12.1 to iOS 14.7.1

iOS 15 beta 8

 

Supported ActiveSync servers

The following tables provide the supported ActiveSync servers for this release:

Table 4.  Supported ActiveSync servers

Sentry

Supported

Compatible

Not Supported

Standalone Sentry

Microsoft Exchange 2013

Microsoft Exchange 2016

Microsoft Exchange 2019

Microsoft Office 365

New features in Microsoft Exchange 2016 are not supported.

Microsoft Exchange 2007

Microsoft Exchange 2010

Lotus Notes Traveler

GroupWise

Google Apps

New features in Microsoft Exchange 2019 are not supported.

Microsoft Exchange 2003

 

Table 5.  Supported ActiveSync servers for push notifications

Sentry

Supported

Standalone Sentry

Microsoft Exchange 2010

Microsoft Exchange 2013

Microsoft Exchange 2016

Microsoft Exchange 2019

Microsoft Office 365

New features in Microsoft Exchange 2016 are not supported.

See the Standalone Sentry Installation Guide for a complete list of supported ActiveSync servers.

Supported URL schemes

  • accom.grouplogic.mobilecho
  • accom.grouplogic.mobilecho-intunemam
  • acextensionsupport
  • alt-appconnect
  • appconnect
  • box
  • box-create
  • box-create-intunemam
  • box-onecloud
  • box-open
  • box-open-intunemam
  • box-upload-all
  • box-upload-all-intunemam
  • box-upload-all-direct
  • box-upload-all-direct-intunemam
  • boxapp
  • boxapp-office
  • boxemm
  • boxemm-intunemam
  • boxemm-office
  • boxemm-office-intunemam
  • boxopendirect
  • boxopendirect-intunemam
  • boxopenshared
  • boxopenshared-intunemam
  • chatter
  • ciscochat
  • ciscoim
  • ciscojabber
  • ciscotel
  • clicktocall
  • com.rsa.securid
  • com.salesforce.chatter
  • com.salesforce.salesforce1
  • db-lymqsv54y252hnr
  • dbx-dropbox
  • dbx-dropbox-emm
  • facetime
  • fb
  • gplus
  • im (Jabber)
  • instagram
  • itms-apps
  • jabberc
  • jabberguest
  • linkedin
  • lync
  • lync-intunemam
  • mailto
  • mdmapps
  • mdmapps-test
  • mdmapps-uat
  • mdmapps-qa
  • msmsgr
  • msmsgruat
  • mibrowser
  • mibrowsers
  • mobilecho
  • mobilecho-intunemam
  • ms-sfb-df (Skype for Business)
  • ms-sfb-intunemam
  • ms-sfb-tp
  • onedrive
  • pinterest
  • salesforce1
  • sfdc
  • sip
  • sip-intunemam
  • skype
  • slack
  • slackmdm
  • sm-sfb
  • sms
  • snapchat
  • spark (Cisco Spark)
  • squared (Cisco Spark)
  • tel
  • tumblr
  • twitter
  • vnd.youtube
  • wbx (Webex)
  • xmpp
  • yelp

Language support

The Email+ for iOS user interface is available in the following languages and locales:

  • Chinese (Simplified)
  • Chinese (Traditional)
  • Czech
  • Dutch - Netherlands
  • English
  • French - France
  • German - Germany
  • Hungarian
  • Italian - Italy
  • Japanese
  • Korean
  • Polish
  • Portuguese - Brazil
  • Romanian - Romania
  • Russian
  • Slovak
  • Spanish - Latin America
  • Swedish

Email+ performance metrics

The following table provides performance metrics for this release.

Table 6.  Maximum mailbox size to retain a two-second response time

Device Type

Number of Emails

Number of Folders

Number of Contacts

Number of Calendar Events

Number of Notes

Number of Tasks

Recurring

Single

High-performance devices (iPhone 6s, iPhone XR, iPhone XS)

15,000

8,000

13,000

700

5,000

15,000

40,000

Low-performance devices (iPad mini)

6,000

8,000

7,000

700

5,000

15,000

34,000

The operation to change an individual email status as unread is now included while calculating the performance of Email+. For reference, this operation takes 5.3 seconds (average) on an iPad Pro with 50,000 email messages and 3.84 seconds (average) on an iPad mini with 15,000 email messages. Email sync time also depends on the email size and hardware.

Port requirements

See the On-Premise Installation Guide for Core and Enterprise Connector for information on required ports and firewall rules associated with license activation, Standalone Sentry, and different content servers.