Support and compatibility
The section includes the supported and compatible components that MobileIron supports with this product.
| NOTE: | This information is current at the time of this release. For MobileIron product versions released after this release, see that product version's release notes for the most current support and compatibility information. |
| • | Support policy |
| • | FilePass bundle ID |
| • | MobileIron components |
| • | Compatible Microsoft Office apps |
| • | Supported device platforms |
| • | Supported file types |
| • | Language support |
Support policy
MobileIron defines supported and compatible as follows:
| • | Supported product versions: The functionality of the product and version with currently supported releases was systematically tested as part of the current release and, therefore, will be supported. |
| • | Compatible product versions: The functionality of the product and version with currently supported releases has not been systematically tested as part of the current release, and therefore not supported. Based on previous testing (if applicable), the product and version is expected to function with currently supported releases. |
For MobileIron's End of Sale and Support Policy, see https://community.mobileiron.com/docs/DOC-1089.
FilePass bundle ID
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MobileIron components
Table 1. Supported MobileIron components for FilePass
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Component |
Supported Version |
Compatible Version |
Required |
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MobileIron Core Or MobileIron Cloud |
10.8.0.0 |
10.1.0.0 - 10.7.0.0 |
Yes (either Core or Cloud) |
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R72 |
Not Applicable since only the latest version is available to all customers in Cloud. |
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Apps for iOS |
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(MobileIron Core) Or Go Client (MobileIron Cloud)
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Yes, Required for FilePass to be in AppConnect mode. |
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5.5.0 |
3.5.0 - 5.4.1 |
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Docs@Work |
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2.10.0 - 2.14.0 |
Yes |
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Email+ |
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Yes |
Compatible Microsoft Office apps
FilePass is compatible with the following Microsoft Office apps:
| • | Excel |
| • | PowerPoint |
| • | Word |
| • | OneDrive |
| • | OneNote |
Supported device platforms
Table 2. Supported device platforms for FilePass
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Device OS |
Supported Version |
Compatible Version |
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Supported file types
Table 3. Supported file types for sharing documents securely
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File Type |
Supported |
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Comma separated values files (.csv) |
Yes |
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Microsoft Excel documents (.xls, .xlsx, .xltx) |
Yes |
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Microsoft PowerPoint documents (.ppt, .pptx .pot, .potx, .pps, .ppsx) |
Yes |
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Microsoft Word documents (.doc, .docx |
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Password-protected Microsoft Office documents |
Yes |
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Plain text files (.txt) |
Yes |
Language support
FilePass is compatible in the following languages:
| • | Chinese (Simplifiled) |
| • | Chinese (Traditional) |
| • | Czech |
| • | Dutch (Netherlands) |
| • | English |
| • | French (France) |
| • | German (Germany) |
| • | Italian (Italy) |
| • | Japanese |
| • | Korean |
| • | Polish |
| • | Portuguese (Brazil) |
| • | Romanian (Romania) |
| • | Russian |
| • | Slovak |
| • | Spanish (Latin America) |