Feature overview

You can use ServiceNow with the MobileIron app installed by the Ivanti ServiceNow Integrator Update Set to:

  • Import mobile device information directly from Ivanti Core and Ivanti Neurons for MDM into ServiceNow’s Asset Catalog, and use that data to:

    • View mobile device data — For each device, you can view a configurable list of information, including, but not limited to, name, manufacturer, operating system, OS version, model number, ownership, Core name, Ivanti status, when data last updated, whether blocked, blocked reasons and home operator name.

    • Lock, unlock, wipe, and retire devices, and force devices to check in.

    • Create reports — You can create reports about all the devices in Ivanti Core and Ivanti Neurons for MDM.

    • Create Homepage charts summarizing any collected device data.

  • Self-service

    • Support user mobile device self service in ServiceNow’s Service Catalog.

    • Require manager approval option for new device registrations.

    • Send reminder emails to manager for pending new device registration requests.

    • Set maximum number of devices per user. User exceptions allowed.

    • Set supported platforms for registration.

    • Set supported self service device actions available.

    • When multiple Core appliances are configured, set criteria rules to determine which Core will receive each new device registration request.

  • Asset Management

    • Daily automatic purge of retired devices from ServiceNow using the MobileIron - Delete Retired Devices script available in ServiceNow at Integration - MobileIron > Scheduled Import.

  • App Management

    • Import device app inventory for all apps in the App Catalog.

    • Import device app inventory for specified apps.

  • Logs

    • Enhanced log messaging to assist in troubleshooting available in ServiceNow at Integration - MobileIron > Logs.

The following diagram illustrates ServiceNow integration with the Ivanti ServiceNow Integrator Update Set. ServiceNow interacts with Ivanti Core and Ivanti Neurons for MDM using the API associated with the product with which you are using the ServiceNow Update Set.