Support and compatibility

The information in this section includes the components MobileIron supports with this product.

NOTE: This information is current at the time of this release. For MobileIron product versions released after this release, see that product version’s release notes for the most current support and compatibility information.

Support policy

MobileIron defines supported and compatible as follows:

Table 1. Definitions for support and compatible

Term

Definition

Supported product versions

The functionality of the product and version with currently supported releases was systematically tested as part of the current release and, therefore, will be supported.

Compatible product versions

The functionality of the product and version with currently supported releases has not been systematically tested as part of the current release, and therefore not supported. Based on previous testing (if applicable), the product and version is expected to function with currently supported releases.

MobileIron end of sale and support policy

For the MobileIron End of Sale and Support Policy, see MobileIron End of Sale and Support Policy.

Supported MobileIron component versions

The following table provides the MobileIron component versions that are supported and compatible.

Table 2. MobileIron components supported and compatible versions

Component

Supported Versions

Compatible Versions

MobileIron Core

10.6.0.0, 10.7.0.0

10.6.0.0, 10.7.0.0

MobileIron Cloud

70

Not Applicable

The latest version is available to customers.

Standalone Sentry

9.8.1

9.5.0, 9.6.1, 9.7.0 , 9.7.1

MobileIron Access

40

Not Applicable

The latest version is available to customers.

Mobile@Work for iOS

(MobileIron Core client)

12.3.0

11.1.0, 10.2.0, 12.1.1

Go Client

(MobileIron Cloud client)

5.4.0

5.1.1, 5.2.0, 5.3.0

 

AppStation

(MobileIron Cloud MAM-only client)

1.3.0

Not applicable.

 

Supported device platforms

The following tables provide the iOS device platform versions that are supported and compatible.

Table 3. Supported device platform

Device OS

Supported Versions

Compatible Versions

iOS

12.4.7, 13.4.1, 13.5.1

9.0.0

Note The Following:

  • The SRV feature for SSO with Kerberos works only on iOS 10 through the most recent version as supported by MobileIron.
  • 32-bit support was dropped by Apple. Only some versions of iOS 9 are supported.

Port requirements

The following provides the required port information:

  • MobileIron Core: See the MobileIron On-Premise Installation Guide for information on required ports and firewall rules associated with license activation, Standalone Sentry, and different content servers.
  • MobileIron Cloud: See the MobileIron Cloud Architecture and Port Requirements document for more information on ports and firewall rules.