Support and compatibility

The information in this section includes the components MobileIron supports with this product.

NOTE: This information is current at the time of this release. For MobileIron product versions released after this release, see that product version’s release notes for the most current support and compatibility information.

Support policy

MobileIron defines supported and compatible as follows:

Table 1. Supported and compatible definitions

Term

Definition

Supported product versions

The functionality of the product and version with currently supported releases was systematically tested as part of the current release and, therefore, will be supported.

Compatible product versions

The functionality of the product and version with currently supported releases has not been systematically tested as part of the current release, and therefore not supported. Based on previous testing (if applicable), the product and version is expected to function with currently supported releases.

MobileIron end of sale and support policy

For the MobileIron End of Sale and Support Policy, see MobileIron End of Sale and Support Policy.

Supported MobileIron component versions

The following table provides the MobileIron component versions that are supported and compatible.

Table 2. MobileIron components supported and compatible versions

Component

Supported Versions

Compatible Versions

MobileIron Core

10.7.0.0, 10.8.0.0

10.5.1.0, 10.6.0.0

MobileIron Cloud

72

Not Applicable

The latest version is available to customers.

Standalone Sentry

9.8.1, 9.9.0

9.7.0, 9.7.1, 9.8.0

MobileIron Access

41

Not Applicable

Only the latest version is available to customers.

Mobile@Work for Samsung Knox

(MobileIron Core client)

10.7.0.0

10.5.1.0

Mobile@Work for Android native

(MobileIron Core client)

10.7.0.0

10.5.1.0

Mobile@Work for Android enterprise

(MobileIron Core client)

10.7.0.0

10.5.1.0

Go Client for Android enterprise

(MobileIron Cloud client)

71.0.0.7

Not Applicable

Only one version is available to customers and it is supported with this release.

Go Client for Android native

(MobileIron Cloud client)

71.0.0.7

Not Applicable

Only one version is available to customers and it is supported with this release.

Supported device platforms

The following tables provide the Android device platform versions that are supported and compatible.

Table 3. Supported device platform for Android native and enterprise

Device OS

Supported Versions

Compatible Versions

Android R

11

Not Applicable

Android Q

10.0

Not Applicable

Android P

9.0

Not Applicable

Android O

8.1

8.0

Android N

7.0

7.1, 7.1.2
Table 4. Supported device platform for Samsung Knox Workspace

Device OS

Supported Android Versions

Supported Knox Versions

Device

Android Q

10.0

3.4.1

Samsung Galaxy Note

Android P

9.0

3.3

Samsung Galazy S8

Android O

8.0

3.0

Samsung Galaxy S8

Android N

7.0

2.7.1

Samsung Galaxy S7
NOTE: The following are compatible: Note 5 running Android version 7 or Knox version 2.7.1, Samsung Galaxy S6 running Android version 6.0.1 or Knox version 2.6.

Port requirements

The following provides the required port information: