Emailing debug log information

IT administrators may require Tunnel debug and log data for troubleshooting purposes. Users can email the Tunnel debug and log file to the IT administrator.


  1. In the Tunnel app, turn on Debug Logging.
    Enabling debug logging saves the Tunnel logs to a file so that it can be emailed.

  2. Redo the steps that resulted in the error so that the logs can be captured.

  3. Click Email Debug Info.

    Log information is included only if there has been activity using the Tunnel app.

  4. Enter the email address provided by your administrator.

  5. Click Send.