Known issues

This section describes the known issues found in this release of MobileIron Cloud.

For known issues found in previous releases, see the "Known issues" sections in the release notes for those releases, available in MobileIron Cloud Product Documentation.

  • AW-55158: LDAP configuration is failing with certificate-based authentication.

  • AW-55034: Cloud erroneously indicates that user onboarding is complete, despite not having installed some of the prescribed apps.

  • AW-55019: Administrators are unable to edit identity certificate configurations of type Windows SCEP and redeploy them to a device. Cloud displays an error that the UID already exists.

  • AW-54990: Cloud fails to run MIP app install scripts in the expected manner and order.

  • AW-54930: Cloud does not display VPP app activity logs despite having corresponding data.

  • AW-54895: Cloud does not attempt NodeCache creation for registered Windows devices on further check-ins if creation failed during the first check-in after registration.

  • AW-54704: Admin > Microsoft Azure > Device Compliance page displays an error after an administrator edits and saves the "Passport for Work" setting. The error occurs if the tenant has AAD integration (Azure AD Domain is Enabled on this page).

  • AW-54595: Windows 10 updates fail on devices with versions greater than 1903 when the administrator sets the Branch to install updates from value to Current Branch for Business on the Admin > Windows > Windows > Windows Updates page.
    Workaround: Do not use the Knowledge Base ID search to filter based on KB articles that are part of the current branch for business.

  • AW-54523: Reports display incorrect values for the Android display version for apps.

  • AW-54512: Cloud's new user interface erroneously displays a license exceeded message for the tenants having the MRC billing type.

    AW-54486: The Configuration tab's Available, Installed, and Pending columns are only accounting for all the actively checked-in devices instead of accounting for devices checked in during the last 24 hours.

  • AW-54468: Admin > Windows > ADMX (GPO) Browser incorrectly reports a successful ADMX file upload despite having failed to upload an invalid ADMX file.

  • AW-54426: The /v1/cps/user CPS API call does not return custom attributes for users imported from Azure Active Directory (AAD).

  • AW-54385: Cloud does not allow administrators to unassign a Sentry from a Sentry profile with multiple Sentry assignments.

  • AW-54381: Cloud does not offer a user interface to manage Help@Work accounts.

  • AW-54375: Cloud's Configurations tab displays an inaccurate count of configurations.

  • AW-54310: The Configuration tab's Available, Installed, and Pending columns do not update counts to account for retired, or retired and deleted devices.

  • AW-54292: Cloud prevents the user from re-entering credentials while logging into shared kiosk mode on a device after having entered invalid credentials until the Invalid credentials banner disappears.

  • AW-54290: Cloud intermittently does not display the Privacy configuration.

  • AW-54196: Administrators cannot unassign Sentry from a Sentry profile if the Sentry server name originated from an API call that sets the server name data type to string. The data type should be of value integer.

  • AW-54194: Cloud does not install configurations such as "Privacy" on devices, therefore the Configurations page's "installed" metric does not apply. Cloud includes counts of such configurations in the "Pending" column on the Configurations page.

  • AW-53924: Cloud erroneously displays a pop-up window indicating that the current user is unauthorized when a user with only the System Read Only and Device Read Only roles accesses the Devices > Bulk Enrollment page.

  • AW-53901: Cloud erroneously displays a pop-up window indicating that the current user is unauthorized when a user with only the System Read Only and Device Read Only roles accesses the Devices >Device Details page.

  • AW-53873: Cloud fails to uninstall public apps despite associated distribution filters mandating uninstallation.

  • AW-53831: Cloud erroneously displays a pop-up window indicating that the current user is unauthorized when a user with only the System Read Only role accesses various Admin settings pages, for example :

    • Selected Admin > Windows pages, including, Apps@Work certificate, Apps Inventory Intervals, Hardware Inventory, Windows Updates, and Windows Bit Locker.

    • Admin > Infrastructure > Derived Credentials Provider, and Help@work

    • Admin> Apple > Settings

    • Admin > Branding> Android Kiosk

  • AW-53362: Cloud fails to uninstall an earlier version of an app from a device when all of the following are true:

    • An administrator undistributes the app.

    • A later app version is still distributed to the device, even when the later app version does not meet the device's min OS version requirement.