Support and compatibility

The information in this section includes the components MobileIron supports with this product.

NOTE: This information is current at the time of this release. For MobileIron product versions released after this release, see that product version’s release notes for the most current support and compatibility information.

Support policy

MobileIron defines supported and compatible as follows:

Supported product versions

The functionality of the product and version with currently supported releases was systematically tested as part of the current release and, therefore, will be supported.

Compatible product versions

The functionality of the product and version with currently supported releases has not been systematically tested as part of the current release, and therefore not supported. Based on previous testing (if applicable), the product and version is expected to function with currently supported releases.

MobileIron Cloud releases and announcements

For details on MobileIron Cloud, see:

• Release announcements and upgrade schedules
• End of support announcements

MobileIron Cloud supported and compatible table

This version of MobileIron Cloud is supported and compatible with the following product versions:

Product

Supported

Compatible

Cloud Connector

76

59 through the most recently released version as supported by MobileIron.

LDAP

Microsoft Active Directory

Windows Server 2016

Not Applicable

Standalone Sentry

9.9.0, 9.12.0

NOTE: The new Email+ Notification Service requires Standalone Sentry. Refer to Email+ VIP Notifications for iOS 13 and above for information on the Standalone Sentry version required for this feature. An upgrade from Standalone Sentry 9.8.0 to the Sentry version of Email+ Notification Service is not supported.

9.4.0–9.8.1, 9.8.5 (for Email+ Notification Service)

MobileIron Access

R45

Not applicable because only the latest version is available to all customers.

Android

Supported

Compatible

Android

9, 11

5 - 7.1

MobileIron Go

75

61 - 74
AppStation

70

 62

Tunnel (Android native, Android enterprise, and Samsung Knox Workspace)

4.5.0

4.1.0 - 4.4.0

Email+ for (Android AppConnect and Android enterprise)
• 2.19.0.0 (Android AppConnect)
• 3.8.0 (Android enterprise)
• 2.2.0.0 - 2.18.0.0
• 3.0.0 - 3.7.0

Docs@Work (Android AppConnect and Android enterprise)

2.13.0

 2.0.0 - 2.12.0

Web@Work (Android AppConnect)

2.5.1

2.1.0 - 2.4.1

iOS

Supported

Compatible

iOS and iPad OS

12 - 14

11

MobileIron Go

75

5.3.0 - 75

AppStation

1.3.0

All previous released versions

Tunnel

4.1.0

3.0.0 - 4.0.0

Email+

3.16.0

2.6.0 - 3.15.1

Docs@Work

2.16.0

2.2.0 - 2.15.1

Web@Work

2.12.0

2.2.0 - 2.11.1

macOS

Supported

Compatible

macOS

11

10.12 - 10.15
Tunnel 4.1.0 4.0.1

Mobile@Work

1.76.0

1.73.0 - 1.75.0

Windows

Supported

Compatible

Windows

Windows 10 Pro, Windows 10 Enterprise (versions 2004, 20H2)

NOTE: Only apps deployed from the Microsoft Store through AAD will deploy.

  • Windows 10 Pro, Windows 10 Enterprise (versions 1703, 1709, 1809, 1903, 1909)

  • Windows HoloLens (versions 1701, 1803)

Apps@Work

9.6.0.256

Not Applicable

(All listed versions are tested and supported)

Tunnel

1.2.3

1.0.0 - 1.2.2

Browser support

This version of MobileIron Cloud has the following browser support:

Browser (minimum version required)

Supported

Compatible

Chrome

87 85

Firefox

 83 80

Safari

13.1 13.1

Note: Browsers on mobile devices (such as phones and tablets) do not support MobileIron Cloud administration user interface (UI). MobileIron does its best to remain compatible.

Language support

MobileIron Cloud Administrator Guide is available in the following languages and locales:

  • Chinese (Simplified)
  • Chinese (Traditional)
  • English (United Kingdom)
  • English (United States)
  • Finnish
  • French (France)
  • German (Germany)
  • Italian (Italy)
  • Japanese
  • Korean
  • Portuguese (Brazil)
  • Spanish (Latin America)
  • Spanish (Spain)

MobileIron Cloud will serve locales other than those whose language is English with the most recently translated version of the MobileIron Cloud Administrator Guide.