If your Support Representative requests Connector logs, use the following command:
connector log upload <user> <server>
<user> is the name of a user with access to the specified host.
<server> is the IP address (such as 10.10.10.10) or host name of a server (myserver.mycompany.com) that can receive the log via SCP.
The log is placed in the home directory of the specified host.