Known issues

2012079: On AP2 (ap2.mobileiron.com), Ivanti Neurons for MDM Admin portal logs out after 60 minutes from the time of login, even when administrators actively use the portal. This issue occurs only in the AP2 cluster.

2009644: The Device By Policy CSV export may contain fewer device records than the total displayed in the Devices view. The export may also omit some devices that appear in the on-screen count, including devices with policy violations or noncompliance. As a result, the number of records in the exported CSV may not match the device count shown in the Devices view.

2008956: Android app configurations may be re-sent during every device check-in, even when the configurations are already installed and unchanged on managed devices. This behavior can generate redundant audit log entries and reduce visibility into actual configuration deployment activity.

2007946: On iOS 26.4 and later devices, DEP Enrollment may incorrectly reject numeric passcodes even when the Allow Simple Values configuration setting is enabled. As a result, users may receive repeated prompts to change their passcode.

2002855: In DEP profiles, the Return to Service option may be selected by default. As a result, administrators may need to verify and manually update the setting to match their deployment requirements.

1996648: Rule groups created through the API may not correctly escape special characters before storing data in the database. As a result, rule group definitions that contain special characters may not be stored or processed as expected.

1993872: Users may be unable to enroll TC8300 Android devices because they cannot scroll to the Continue button during the enrollment process. As a result, enrollment may not be completed successfully.

1993849: The Ivanti Neurons for MDM displays Agent Management instead of Agent Deployment in some locations. This is a labeling issue only and does not affect functionality.

1987524: The Request Debug Logs option does not appear for iOS devices. This option is available only for Windows devices and is not supported for iOS device management.

1782526: The total number of managed devices displayed for some apps in the App Inventory section may be inaccurate. The displayed count may not match the actual number of managed devices.

Workaround: Reindex the App Inventory to synchronize the data between the database and the App Inventory index.

1973834: DDM App Management Issues: 

• App installation may fail because the App Store sign-in prompt is not displayed.

• DDM-managed apps may be unintentionally removed if the MDM server encounters an exception during device check-in.

• Public app installation may fail for devices signed in with certain Apple IDs.

• Installing DDM apps using an appStoreID may fail.

• A server-side error associated with a single app may result in all managed apps being removed.

1971270: Export report requests that become stuck in QUEUED or IN_PROGRESS status do not automatically time out. These stale requests can indefinitely block new exports for the same report type, leaving the export action disabled until the request is manually cleared by an administrator.

1970519: Apps may be incorrectly shown as UNINSTALLED when the installed version differs from the version recorded in the server catalog. This can trigger repeated installation attempts even though the app is already installed.

1952699: The Use the Compliance Policy Email Template option does not populate the Policy Compliance Notification Email Template field as intended.

1913377: VPP apps cannot be installed and launched from the Listing screen even when the device is not enrolled in VPP.