Known issues

1758368: When IDP is enabled and the 'Admin Portal Auth Setting' is set to 'Password and PIN', the Multi-user Secure Web Clip login will prompt for a password instead of redirecting to the IDP portal.

1754798: The Software Update setting is included in the DDM configuration and assigned to a device. After the device checks in with the server, the setting should change from "Pending Install" to "Installed."

1753332: When the device registration is set to Enabled with Password and PIN, the DEP registration fails with SAML IDP.

1753053: Due to race conditions in the code, Ivanti Neurons for MDM is triggering false Ivanti Sentry down alerts.

1740902: Apps do not install when enrolled in DEP before sending the DeviceConfigured command in Ivanti Neurons for MDM, regardless of whether all required apps install or not.

1739685: When Ivanti Neurons for MDM has zero eligible devices, the API returns a HTTP 500 error.

1735804: The next page option appears in Ivanti Neurons for MDM once enough updates are populated from Microsoft Windows.

1732021: The SOFTWARE_UPDATE_LATEST_VERSION is sent as part of the DDM configuration. Currently, if the device already has the latest version, we will skip sending the configuration, so it stays in "Pending Install." The administrator must send the configuration to the device even if it has the latest version.

Workaround The administrator must send the configuration, and once they get a response from the device, the status will change from "Pending Install" to "Installed."

1729620: The latest Zebra TC52AX updates are missing from Ivanti Neurons for MDM.

1640902: Incorrect date format in Software Update Enforcement configuration for US region.

1609880: The iOS software enforcement update configuration remains in a 'Pending Install' state when applied to device groups that are created using rules.

1732033: In Multi-user Secure Sign-In for iOS, local users are prompted to enter their password multiple times even with correct password.

1725991: Ivanti Neurons for MDM admin not able to create Spaces.

1725426: The Device Summary page remains in a loading state for an extended period and eventually displays a "500 Internal Server Error."

1721040: iOS device enrollment using IDP with Password and PIN option is failing.

1720734: Export Configuration fails when browser language is other than English.

1717688: Users / Admins are not able to delete the Sentry Certificates listed under Admin-> Sentry TLS certificates.

1713392: iOS devices that were upgraded to iOS 26.x now show UNKNOWN for Carrier in the Self-Service Portal and Current Operator in the Admin Portal.

1714903: Delete Bulk Enrollment API doesn't give any Response.

1714454: When distributing a Scripts via Declarative Management Configuration, the Distribution Summary section does not display the correct options.

1713487: Tracked app devices do not show the tracked app devices data.

1711859: Groups field missing from /api/v1/device Response.

1707195: For iOS devices with 2 SIMs, both phone# or ICCID or similar attributes are not searchable with secondary SIM.

1706665: Custom attributes associated with local user are getting overwritten during LDAP sync.

1705349: Enabling SCIM is converting the EMM account to SCIM, restricting the access to Ivanti Neurons for MDM.

1702534: When creating the Windows/Android Ivanti Tunnel service name, any spacing in the name throws an error.

1677188: The activationLockEnabled, cloudBackupEnabled, and Groups fields are missing from the device api response.

1642367: For some iOS devices, roaming policy is not enforced even though the roaming state is synced correctly to the device.

1581289: The Send Message option does not now allow sending messages when more than 100 devices are selected.