Known issues

These are cumulative release notes. If a release does not appear in this section, then there were no associated known issues.

Ivanti Neurons for MDM 91 - Known issues

AW-72087: Ivanti Neurons for MDM fails to offer the Custom Attribute columns on the Customize columns menu on the Device > Devices and Users > Users pages. The underpopulated Customize columns menu is available by clicking the gear icon at the top-right of the Device > Devices and Users > Users pages.
AW-72001: Ivanti Neurons for MDM erroneously displays the Managed Apple ID value as N/A at Users > Users > select a user > Overview when an administrator has previously selected Email Address in the SCIM settings at Admin > Identity > User Provisioning.
AW-71893: Ivanti Neurons for MDM fails to substitute values for variables an administrator adds to the Challenge field at Configurations > + Add > Identity Certificate > Configuration Setup > Certificate Distribution > SCEP Config > Apple Config > Challenge, resulting in display of the variable rather than the substituted value when the Identity Certificate configuration arrives on iOS devices.
AW-71842: Ivanti Neurons for MDM erroneously displays a custom attribute at Users > Users > select a SCIM-provisioned user > Attributes tab despite an Administrator having deleted the custom attribute from Admin > System > Attributes.
AW-71526: Ivanti Neurons for MDM presents the error message, "You are not authorized to access this resource," upon login by administrators with insufficient permissions to view notifications.
AW-71525: Ivanti Neurons for MDM presents the error message, "You are not authorized to access this resource," upon login by administrators with insufficient permissions to view devices.
AW-71476: Ivanti Neurons for MDM erroneously allows pushing to Android devices VPN configurations with the VPN Palo Alto Global Protect with certificate authentication connection type, resulting in failed certificate generation during check-ins.
AW-71142: Ivanti Neurons for MDM fails to reflect the UserRejected state in the Devices > Devices > select a device > Available Apps tab > Status column for apps a user rejects on iOS devices, instead maintaining the Prompting state.
AW-71072: Ivanti Neurons for MDM displays incorrect counts in the Configurations > Installed column.
AW-70974: Ivanti Neurons for MDM displays the HTTP-500 error when attempting to display device groups when one of the device groups comprises more than 2000 rules.
AW-70733: VPN configurations with the VPN Palo Alto Global Protect connection type do not work on Android for Work devices.

Workaround: Use a Managed Configuration for Android to push the GlobalProtect app to Android devices. That is, add the GlobalProtect app for Android devices to the App Catalog and select it to view and configure its details. Then, use the App Configurations tab > Managed Configurations for Android controls to create and assign a managed configuration for Android to push GlobalProtect to Android devices with the desired restrictions.
AW-70732: Ivanti Tunnel configurations do not work on Android for Work devices.

Workaround: Use a Managed Configuration for Android to push the Ivanti Tunnel app to Android devices. That is, add the Ivanti Tunnel for Android devices to the App Catalog and select it to view and configure its details. Then, use the App Configurations tab > Managed Configurations for Android controls to create and assign a managed configuration for Android to push Ivanti Tunnel to Android devices with the desired restrictions.

Ivanti Neurons for MDM 90 - Known issues

AW-72101: Clicking on a device count in the "Available," "Installed," "Pending," or "Error" columns of the Configurations tab leads to a page on which the right-most number in the count navigation summary at the bottom left of the page does not agree with actual number of found devices. For example, on a page with 5 found devices, the count navigation summary might incorrectly reflect "Showing 1 to 5 of 9," despite the correct reflection being "Showing 1 to 5 of 5."
AW-72089: Ivanti Neurons for MDM erroneously considers only managed apps in the All Applications report for a device that has two instances of an app installed, one managed and one unmanaged.
AW-72031: Ivanti Neurons for MDM erroneously sends the ConfigurationDictionary with all the data types set as string, sometimes resulting in an unusable app when an administrator uses Apps > App Catalog > select an app > ⋮ > Send Install/Update Request to distribute a managed application configuration comprising different data types, for example, long, Boolean, and int.
AW-71978: Ivanti Neurons for MDM fails to send the ConfigurationDictionary, sometimes resulting in an unusable app when an administrator uses Apps > App Catalog > select an app > ⋮ > Send Install/Update Request to distribute a managed application configuration.
AW-71864: Ivanti Neurons for MDM erroneously pushes duplicate MobileIron Agent CA certificates to Windows devices, one certificate at device registration, and another certificate upon connecting to Wi-Fi after the first device check-in, causing the Bridge app to cease checking in.
AW-70879: Administrators with the Device Management role cannot access the Installed Apps, Available Apps, and AppConnect tabs at Devices > Devices > select a device without also having the View Device Custom Attribute permission.
AW-70866: Ivanti Neurons for MDM intermittently fails to install the DEP profile on devices, invoking instead this error message on the target devices, "Profile Installation failed. The SCEP server returned an invalid response."
AW-70858: The Ivanti Neurons for MDM Dashboard's Lookout Mobile Endpoint Security Phishing Protection pie chart widget incorrectly renders N/A for the status of all devices, omitting the Enabled and Not Enabled statuses.
AW-70855: Devices > Device Groups > # OF DEVICES link intermittently erroneously invokes the dashboard instead of a list of devices in the associated device group with slash in the group criteria.
AW-70814: The Browser Settings configuration's Blacklisted Websites setting fails to block access to websites added to the blacklist (Configurations > +Add > Browser Settings > Configuration Setup > Blacklisted Websites).
AW-70727: The Configurations tab incorrectly displays "Microsoft Azure Compliance" instead of "Partner Device Compliance" in the Configuration Type panel of the left pane and in the TYPE column of the right pane for Partner Device Security configurations created for Microsoft Azure.
AW-70683: The Installed Apps tab for Windows devices (Devices > Devices > select a Windows device > Installed Apps tab) erroneously lists managed apps twice.
AW-70503: Devices with blank attribute values are not included in the search filter for the does not contain, NEQ, does not begin with, and does not end with operators in Device reports.
AW-70497: The Configurations > Actions > Prioritize Configs > Config Type dropdown menu only displays the top half of the characters in the field.
AW-70477: Ivanti Neurons for MDM erroneously includes public apps in a device's app inventory (Devices > Devices > select a device > Installed Apps tab) despite the governing Privacy configuration enabling collection of only Non App Store Inventory (Configurations > +Add > Privacy > Collect App Inventory > For All Apps on the Device > select only Enable Non App Store Inventory).
AW-70476: After Ivanti Neurons for MDM updates the app inventory, Ivanti Neurons for MDM erroneously portrays public managed apps as unmanaged apps on the Installed Apps tab of a Microsoft Azure Active Directory (AAD)-provisioned user's device details (Devices > Devices > select an AAD user's device > Installed Apps tab) when the governing Privacy configuration is set to collect only Non-App Store Inventory (Configurations > +Add > Privacy > Collect App Inventory > For All Apps on the Device > select only Enable Non App Store Inventory).
AW-70428: Upon upgrade of Ivanti Neurons for MDM from version 89 to 90, the UnmanagedApps (Custom) report is not configured with the correct default columns, necessitating the administrator to restore the default columns (Dashboard > Reports > UnmanagedApps (Custom) > Actions > Edit > Details > Report Columns > Customize > Reorder, Remove, and Finalize > Restore defaults).
AW-70293: Ivanti Neurons for MDM fails to redistribute an Office 365 Installation configuration to Windows 10 devices from which an administrator has previously removed it.
AW-70180: The Ivanti Neurons for MDM app catalog fails to display the name and icon of an app an administrator uploads to the app catalog after the device owner of an Android device installs the same app using the Google Play Store app.
AW-70179: The Installed Apps tab (Devices > Devices > select an Android device > Installed Apps tab) fails to display the app icon for an app an administrator uploads to the app catalog after the device owner of an Android device installs the same app using the Google Play Store app.
AW-69983: In the following scenario, Ivanti Neurons for MDM erroneously lists the Lockdown & Kiosk: Android enterprise (Device Owner) configuration in Pending Install status despite the configuration being installed:
1. Register device in Device Owner mode.
2. Create a custom device attribute.
3. Navigate to Admin > Branding > Android Kiosk.
4. Use the custom attribute created in step b for Top Banner.
5. Navigate to Configuration tab.
6. Create a Lockdown & Kiosk: Android enterprise (Device Owner) configuration with Kiosk branding created above.
7. Navigate to Device Detail > Attributes tab.
8. Add the custom attribute and value.
9. Force check in the Device.
10. Enter Kiosk mode.
11. Verify that Banner reflects the value for the custom attribute.
12. Navigate to Admin and create another device custom attribute.
13. Navigate to device detail. Verify that the Lockdown & Kiosk: Android enterprise (Device Owner) configuration is in Pending install state.
14. Force check in the Device and note that the Lockdown & Kiosk: Android enterprise (Device Owner) configuration goes to error state.
15. Navigate to Device detail and add custom attribute value.
16. Click Error link and then click Retry install. Note that the last check in is reported to server and custom attribute value is reflected on kiosk banner, however, the Lockdown & Kiosk: Android enterprise (Device Owner) configuration remains in Pending install state.
AW-69236: Ivanti Neurons for MDM erroneously installs an older version of a Windows app from the app catalog to the user's device during check ins when the user has installed a newer version of the app independently of Ivanti Neurons for MDM.
AW-69124: Ivanti Neurons for MDM intermittently incorrectly displays the version of some EXE applications while importing them.
AW-53427: Ivanti Neurons for MDM erroneously ignores the whitelisting of a USB device that an administrator has previously blacklisted.

Workaround: Device user could use the device manager to either update the driver of, or uninstall the blocked USB device.

Ivanti Neurons for MDM 89 - Known issues

AW-70962: Ivanti Neurons for MDM erroneously offers the Configurations > Actions menu to administrators with read-only permissions.
AW-70781: Send Install/update fails with "No eligible devices found" when Ivanti Neurons for MDM attempts to distribute an application to device groups comprising more than 10K devices.
AW-70721: The Actions menu at Devices > Devices > click the check box adjacent to a device > Actions erroneously offers the Retire and Wipe actions to administrators who have custom roles that do not include the Retire Device and Wipe Device permissions.
AW-70664: Ivanti Neurons for MDM fails to create an dynamically generated Identity Certificate configuration with an attribute-populated subject (for example, CN=${idp.userCity}), instead yielding a variable substitution failed error.
AW-70629 Upon forced check in of a device after certificate revocation of its configurations any of which having an attribute-populated subject (for example, ${userEmailAddress}), Ivanti Neurons for MDM erroneously only generates certificates for a single of the device's configurations, failing to generate certificates for the remaining configurations.
AW-70525: Ivanti Neurons for MDM records two registration times for a device, one upon creating the device record and the second upon completion of device registration.
AW-70511: Device enrollment profiles an administrator creates at Admin > Apple > Device Enrollment, selecting the Show custom text on the Login page setup option and leaving blank the associated text field, cause an invalid profile error on target devices rather than installing successfully.
AW-70497: The Configurations > Actions > Prioritize Configs > Config Type dropdown menu only displays the top half of the characters in the field.
AW-70482: Due to a missing View Custom Attribute permission required by the underlying API call, Ivanti Neurons for MDM fails to render associated data when an administrator accesses the Installed Apps, Available Apps, or AppConnect tabs at Devices > Devices > select a device.
AW-70481: Administrators with custom roles associated with their accounts cannot access the Devices tab.
AW-70449: Ivanti Neurons for MDM fails to install new dynamically generated identity certificates on devices when existing certificates would expire within the next seven days and the governing Identity Certificate configuration (dynamically generated) contains account variables such as sAMAccountName, custom attributes, LDAP attributes, and IdP attributes.

Workaround: Re-push the offending governing Identity Certificate configuration: Devices > Devices > Select affected device > Configurations > click Exclude in the Actions column associated with the governing offending Identity Certificate configuration. Click Push in the Actions column when Uninstalled appears as the Status column.
AW-70392: Ivanti Neurons for MDM erroneously allows administrators to add duplicate custom attributes at Admin > Identity > User Provisioning > Custom Attributes.
AW-70318: For Android devices with a Privacy configuration whose Collect App Inventory option is set to For All Apps on the Device, Ivanti Neurons for MDM erroneously displays only apps that are in the App Catalog at Devices > Devices > select an Android devices with a Privacy configuration whose Collect App Inventory option is set to For All Apps on the Device > Installed Apps tab, unless the Administrator clicks to sort on the Managed column.
AW-70266: Ivanti Neurons for MDM fails to list enterprise attributes at Configurations > + Add > Identity Certificate > Configuration Setup > Subject Alternate Name Value.
AW-70226: Ivanti Neurons for MDM strips the Azure Active Directory custom extension attribute values from device names.
AW-70064: The German version of the DEP server token expiry notification is incorrect. The correct German string should be, "melden sich mit der Apple-ID für Ihr Unternehmen an," meaning, "sign in with your company's Apple ID," whereas the current incorrect German string is, "signieren Sie mit der Apple-ID Ihres Unternehmens," meaning, "sign with your company's Apple ID."
AW-69935: Ivanti Neurons for MDM erroneously displays the active violation device count for the Out of Contact policy for the default space rather than for the selected custom space at Policies > Policies.
AW-69924: During a sync from Azure Active Directory to Ivanti Neurons for MDM, Ivanti Neurons for MDM fails to import custom attributes originating on the on-premises active directory.
AW-69918: When an administrator arrives at Devices > Devices by clicking Policies > select a custom space > click Active Violations count link, Ivanti Neurons for MDM erroneously displays default space devices in violation rather than the devices in violation in the custom device space the administrator selected from the Policies page.
AW-69817: Device spaces preview at Admin > System > Spaces > Manage > Preview displays inaccurate device count for spaces with search criteria matching more than 10K devices.
AW-69916: Devices > Devices > Advanced Search fails to filter devices when an administrator arrives at Devices > Devices by clicking Configurations > click an AVAILABLE, INSTALLED, PENDING, or ERROR device count link.
AW-69743: Ivanti Neurons for MDM fails to gracefully ignore only invalid field values in a device's DeviceInformationResponse, instead ignoring all field values once encountering an invalid value, resulting in more stale or inaccurate fields in the user interface and database than necessary.
AW-69710: The Connector installer erroneously allows administrators to specify DNS servers when one or more interfaces is using DHCP.
AW-69702: The GDPR setting at Users > Users > select a user > Edit > GDPR Profile may not take effect immediately in all cases.

Workaround: Toggle off and on the setting for immediate application.
AW-69654: Ivanti Neurons for MDM cannot send app install/update requests to user groups with members having a large of registered IOS devices, for example, more than 10K registered devices.
AW-69650: Ivanti Neurons for MDM fails to upload a Facebook .apk file as an in house app.
AW-69647: Ivanti Neurons for MDM erroneously presents a blank right pane, failing to present information associated with options an administrator selects in the left pane when creating a Windows GPO Settings configuration on a Chrome browser with a Japanese locale.
AW-69534: Devices > App Inventory > select an application > View App Inventory (all versions) > click Managed or Unmanaged counts link > Export to CSV fetches incorrect or unfiltered devices data.
AW-69464: Ivanti Neurons for MDM displays a variable substitution error instead of substituting the variable when an administrator selects a SCIM custom attribute key while creating an Identity Certificate configuration, and when pushing a related profile to a device. The path to the error when creating an Identity Certificate configuration is Configurations > +Add > Identity Certificate > Configuration Setup > Certificate Distribution > Dynamically Generated > Source > select key > Subject Alternate Name Type > +Add > RFC 822 Name > Subject Alternate Name Value > select a SCIM custom attribute and copy it >in Subject field at top, type CN= and then paste the copied value> Test Configuration and Continue.
AW-69385: Ivanti Neurons for MDM fails to install a new user-provided certificate on a device when the administrator uploads a new certificate as part of editing an existing expired certificate because the certificate tag is not updated.

Workaround: Use the self-service portal to upload the renewed certificate as a new certificate, instead of editing the existing expired certificate.
AW-69383: Ivanti Neurons for MDM erroneously displays a blank user locale at Users > Users > select a user with a Taiwanese, Spanish (ES) or English (UK) locale > User Information > Locale.
AW-69356: Ivanti Neurons for MDM erroneously intermittently sends duplicate emails when evaluating custom policy violations whose compliance actions include sending an email.
AW-69338: Ivanti Neurons for MDM at Devices > Devices > select an iOS device > Installed Apps > Managed column erroneously intermittently reflects managed iOS apps as unmanaged upon updates, despite the app reflecting as managed on the device. Upon installation, update, or uninstallation of any other managed app on the device, Ivanti Neurons for MDM correctly reflects the formerly mischaracterized app as managed.
AW-69326: Export to CSV file of devices fails when accessed from the Configurations page to Devices page by clicking Installed/Available/Pending/Error counts.
AW-69244: Ivanti Neurons for MDM erroneously presents the same German localized string, Gerät löschen, for the Device Delete and Device Retire actions. Gerät löschen is correct for Device Delete, but not for Device Retire. Ivanti is investigating using Gerät zurücksetzenas as the German string for Device Retire.
AW-69141: The Device Wallpapers configuration tile at Configurations > +Add > search for "wallpaper" fails to mention that the configuration is for supervised devices only.
AW-69136: An administrator with the Push Profile custom role remains unable to push profiles to devices. The Push Profile role is at Admin > System > Roles Management > + Add Custom Role > Space-Specific Role > Device Configurations > Push Profile.
AW-69084: The firmware update schedule start and end dates received on Zebra devices are one day behind the dates set by the administrator in the governing Ivanti Neurons for MDM System Update configuration (Configurations > +Add > System Update).
AW-69042: Ivanti Neurons for MDM fails to export a CSV file when exporting data pertaining to apps installed in multiple spaces. Administrators may encounter this error from Devices > App inventory > Export to CSV and Dashboard > Apps > select any app > Export to CSV.
AW-69026: Device evaluation takes an unexpectedly long time when Ivanti Neurons for MDM is configured to update all iOS MDM command responses at one time, and any device responds with NotNow for any of the MDM commands successively across check-ins.
AW-68992: Ivanti Neurons for MDM fails to capture audit trails data for bulk re-pushes of configurations to devices.
AW-68915: Due to its case sensitivity, advanced search for custom attributes using the not_equals, contains, not_contains, starts_with, and not_starts_with operators does not behave as expected.
AW-68858: Ivanti Neurons for MDM erroneously presents a blank Windows device list widget on various areas of the portal, requiring administrators to click the widget to populate it with Windows device information. Affected areas include the Bloatware Remover configuration, the Windows Kiosk configuration, the Windows Start Menu & Task Bar configuration, and Apps > Desktop Apps.
AW-65958: Due to a sporadic Elasticsearch indexing issue, Ivanti Neurons for MDM intermittently fails to present accurate device counts for some of the groups at Users > User Groups, however, the counts are accurate for affected groups at Users > User Groups > select an affected user group > Devices count at top of user group details page.
MICP-9713: The App Store web clip on iOS touchscreen devices enrolled in the Federal Risk and Authorization Management Program (FedRAMP) environment fails to display the Home, Categories, Search, and Updates icons.

Ivanti Neurons for MDM 88.1 - Known issues

AW-68920: Some of the configuration type filters available in the left Filters pane of Configurations > Configurations intermittently fail to render matching results in the right results pane.

Workaround: Sort the configurations listing on other fields in the list or on device counts in ascending order.
AW-68877: Users > Users > Export to CSV fails to export SCIM customer and enterprise attribute values for users originating from Microsoft Azure Active Directory.
AW-68706: The Dashboard > Devices by Model widget displays "no data" instead of a populated chart.
AW-68705: Ivanti Neurons for MDM fails to reflect on private Android apps changes to the App Update Mode (Apps > App Catalog > select Android app > App Configurations > Install on device > select an Install on device configuration > Edit > Device Installation Configurations > App Update Mode).
AW-68655: The Ivanti Neurons for MDM portal intermittently loads slowly due to calculation of user interface control flags. Logging in takes approximately a minute when logging in for the first time in twenty-four hours. Subsequent logins within twenty-four hours take between ten to thirty seconds based on network conditions.
AW-68628: The Managed Google Play store fails to display any apps on devices containing the App Auto Update configuration set to use the UTC time zone.
AW-68532: App Inventory export to CSV fails if the search filter is based on bundle ID or package ID.

Workaround: Base the search filter on the application name.
AW-68411: The Windows Kiosk configuration and the Windows Start Menu & Task Bar configuration fail to retrieve the required information from golden devices enrolled through Azure Active Directory.
AW-68404: Ivanti Neurons for MDM fails to reinstall iOS web apps.
AW-68359: Administrators are unable to select the Send Push Notification or Send Both options for the second Send Notification action onwards when configuring a custom policy at Policies > + Add > Choose Actions.
AW-68299: On some tenants, logging in to the Ivanti Neurons for the MDM Admin portal can take longer than expected due to feature control evaluation.
AW-68276: Devices > Devices > Select macOS device registered as APNS capable reflects the device as not APNS capable despite the device owner having placed a check mark in the "APNS Capable" field in the overview page when registering the device.
AW-67540: The Connector configuration wizard claims to accept Windows domains as part of the proxy setting, but fails to do so due to the logic in the underlying input validator.

Ivanti Neurons for MDM 87 - Known issues

AW-68271: Ivanti Neurons for MDM fails to validate rule group criteria when a user creates a rule group using the POST api/v1/group API call, possibly resulting in unpredictable behavior on the Ivanti Neurons for MDM administrative portal.
AW-68264: [email protected] for Windows lacks the user interface elements necessary to allow graceful paging through the list of distributed applications. This is especially inconvenient when there are more than 50 distributed applications.
AW-68241: Ivanti Neurons for MDM erroneously displays 0 (zero) at Distribution > Custom > Device Groups for the number of selected device groups despite there being matching device groups upon an administrator selecting Everyone or No One, and then clicking Custom when configuring distribution for apps, managed app configurations, policies, or configurations.
AW-68233: Ivanti Neurons for MDM displays "Error: You are not authorized to access this resource" both when a user with the User Management and User Read Only roles attempts to access a user with default roles, and when the user with the User Management and User Read Only roles grants the user with default roles the User Management or User Read Only roles.
AW-68174: On some tenants, logging in to the Ivanti Neurons for MDM Admin portal takes longer than expected due to feature control evaluation.
AW-68132: Bridge erroneously encrypts payload filenames comprised of non-English characters such as Chinese, Japanese, and Korean, resulting in files with undecipherable filenames arriving on devices.
AW-68055: The Policies page intermittently fails to load values due to an underlying database function that Ivanti will optimize in an upcoming release.
AW-68025: Custom logos originating from Users > User Branding appear truncated in MobileIron Go running on Android devices.
AW-68000: Ivanti Neurons for MDM fails to display Current Country Name and Home Country Name details for Android devices on Devices > Devices > select an Android device > Device Details, however, does display this information in the COUNTRY and HOME COUNTRY columns on Devices > Devices.
AW-67923: Unassigning a Sentry profile fails at Admin > Sentry if the NetMotion Mobility app is in app catalog with the Managed Configurations for Android server address set to a non-integer value (Apps > App Catalog > select NetMotion Mobility app > App Configurations > Managed Configurations for Android > Access > Server address).
AW-67869: Ivanti Neurons for MDM erroneously populates the Devices > Devices > AUTOMATED DEVICE ENROLLMENT ENABLED column with automated device enrollment enrolled data.
AW-67824: The Edit button does not work as expected at Apps > Office 365 App Protection > App Policies > click policy name > Settings.

Workaround: Scroll down the page and retry.
AW-67801: Account-driven user enrollment is not working on iOS 16 devices.
AW-67799: The shared kiosk top banner and login username field overlap on a few specific device models, for example, the Boxchip S900A Plus phone.
AW-67727: The search at Admin > System > Attributes fails when an administrator searches for an attribute that starts with the same letter as more than 200 custom attributes.
AW-67618: Registered macOS devices fail to appear in device groups created with the Client Registered rule set to yes.
AW-67616: The Status column at Devices > Devices fails to reflect out of compliance status for devices whose violation compliance actions generate more than 32k of characters.
AW-67348: The migration from Core to Ivanti Neurons for MDM creates duplicate categories in the private Google Play store.

Ivanti Neurons for MDM 86.1 - Known issues

AW-68510: Ivanti Neurons for MDM in coordination with Bridge fails to install .exe applications on Windows devices.
AW-67525: Pending Schedule OS Update commands have higher priority and preclude app installation commands, resulting in devices without target apps until the OS update completes.
AW-67465: Silent registration of [email protected] fails intermittently during Apple Device Enrollment Program (DEP) registration of macOS devices.
AW-67441: When device registration using IDP authentication is enabled in device registration settings, redirection to IDP authentication from iReg page during registration fails when navigating back to the iReg page from the IDP authentication page.
AW-67386: Ivanti Neurons for MDM fails to fully refresh and display the language for an app imported in a browser and store of one language after an administrator deletes the same app originally imported in a browser and store of a different language.
AW-67348: The migration from Core to Ivanti Neurons for MDM creates duplicate categories in the private Google Play store.
AW-67345: The Configurations > +Add > User Self-Service Portal Configuration > Disable Set Ownership action erroneously disables the ownership action for the current Ivanti Neurons for MDM administrator account instead of end users of the Self-Service portal, even when an administrator excludes the enclosing User Self-Service Portal configuration using Devices > Devices > select a device > Configurations > Distributed Configurations > click Exclude button adjacent to the target User Self-Service Portal configuration.
AW-67344: The Configurations > +Add > User Self-Service Portal Configuration > Disable Set Ownership action erroneously disables the ownership action for the current Ivanti Neurons for MDM administrator account, despite the configuration's purpose being to manage features that are accessible by end users of the Self-Service portal.
AW-67333: Device provisioning in Device Owner (DO) mode is failing when using bulk enrollment of an Android device with associated custom attributes and a Knox Mobile Enrollment (KME) profile.
AW-67281: The link from Devices > App Inventory to Apps > App Catalog > selected app > App Details is not supported for apps installed on a device as unmanaged.
AW-67114: The Get Device Groups API call, /api/v1/rule_group, has high response times.
AW-67044: The permanent report indicator in the list at Dashboard > Reports should display the label, "Permanent," rather than "Static."
AW-66975: Ivanti Neurons for MDM fails to count configurations on iOS devices during MDM check-in, resulting in inaccurate configuration counts on the Configurations page.
AW-66950: The API call, /api/v2/app/install/async, fails when attempting to distribute apps using GUIDs by device group.
AW-66898: VPP license usage notifications for an application are shown in same thread even when license consumption is from two different tokens. This is causing confusion to administrators on the redemption and availability of VPP licenses for an application.
AW-66835: In Ivanti Neurons for MDM and Ivanti Access unified administrative consoles, Ivanti Neurons for MDM fails to propagate Ivanti Neurons for MDM tenant administrator account username updates to Ivanti Access, resulting in login issues.
AW-66806: AMA devices disconnect from Wi-Fi if the Always On VPN configuration is pushed to the device with the Ivanti Tunnel app.

Workaround: Manually switch off VPN from the Ivanti Tunnel app, edit the configuration to use the correct certificate, then initiate a force check in from the Ivanti Neurons for MDM administrative portal. After the modified/updated configuration has been re-pushed to the device, the administrator can switch back on the Always On VPN from the Ivanti Tunnel app.
AW-66777: For new Windows device registrations, Ivanti Neurons for MDM fails to install an exe app on the device if attempts to do so before installing the Bridge app on the device.

Ivanti resolved AW-66777 by applying the same fix that Ivanti applied for AW-68510, as shown in the Ivanti Neurons for MDM 87.2 Resolved issues.
AW-66775: Ivanti Neurons for MDM generates superfluous VPP Apps and books notifications for apps that are already in the app catalog.
AW-66761: Devices > Devices > select a device > Configurations lists the Always ON VPN configuration as installed when pushed to an AMA device, despite not having pushed the VPN app to the device.
AW-66695: Ivanti Neurons for MDM delays installing or deleting apps on AMA devices after adding or removing apps on the app catalog.
AW-66694: App configuration changes take too long to reflect on AMA devices.
AW-66598: The Software Update popup appears skewed and some of its elements like the Update button may not function as expected when viewed in an undersized browser or a screen of suboptimal resolution.
AW-66457: The lower part of the Upload button at Admin > Apple > Device Enrollment > Actions > Upload New Token is unresponsive.
AW-66453: Download and installation of Windows apps larger than 1 gigabyte fail.
AW-66423: The onboarding video is not available for new Ivanti Neurons for MDM administrators when they log in to the administrative portal for the first time.
AW-66375: Admin > Windows > Autopilot > Select AAD Groups only displays 51 groups, regardless of the availability of more groups.
AW-66207: Neurons for MDM fails to provision using SCIM a user whose username contains special characters.
AW-66196: Devices > Devices > select a device > Configurations > Distributed Configurations reflects the Managed Google Play configuration status as "Pending Install" despite an administrator having excluded a related configuration.
AW-44438: The Ivanti Go app does not indicate that a device is out of compliance when the device violates a policy with the Send Notification action enabled, because Ivanti Neurons for MDM only sends out of compliance notifications to devices when the device violates a policy with the Quarantine/Block action enabled.

Ivanti Neurons for MDM 85.1 - Known issues

AW-67207: Ivanti Neurons for MDM does not retain the states of toggle buttons in cloned app restrictions. The administrators must set the toggles ON or OFF as needed
AW-67128: All toggle buttons are in the ON state when some should be in the OFF state for Android app managed configurations created before and accessed after enablement of the feature allowing the administrator to control which configuration fields Ivanti Neurons for MDM sends to devices.
AW-66428: Ivanti Neurons for MDM fails to install apps on DEP-enrolled macOS devices because it sends the ProvisioningProfileList command on the User channel instead of the Device channel.
AW-66280: The Custom Policy intermittently sends duplicate emails.
AW-66270: Ivanti Neurons for MDM fails to find the Onsight app for HoloLens when searching the app catalog.
AW-66206: Ivanti Neurons for MDM erroneously removes the users from a profile for which an Administrator has extended the token at Devices > Bulk Enrollment > select a profile > Actions > Refresh Token > Extend Validity by x Days.
AW-66147: Ivanti Neurons for MDM erroneously creates an "Admin Logged In" audit trail entry when SAML/Okta-authenticated end users register a device or log into the self-service portal.
AW-66035: When an administrator applies to a user a role containing the create/edit/delete custom device attributes permission, that user still experiences an authorization error that they cannot access custom device attributes.
AW-65974: When an administrator imports an app that supports multiple languages, Ivanti Neurons for MDM sometimes fails to display the app details in the language appropriate for the browser locale, instead displaying English if English is one of the supported languages, or the first language present from the list of languages supported by the application.
AW-65923: Ivanti Bridge fails to provision printers to devices.
AW-65914: The Dashboard > Audit Trails > Filters section fails to display for some activities the activity descriptions next to the associated counts, resulting in, for example, "(13)" instead of the expected, "Device List Exported to CSV (13)."
AW-65913: While a user is registering a Windows device with an identity provider set up and device ownership setting in Users > User Settings > Device Reg Setting OFF, an error pop-up appears when the user clicks the Continue button. Workaround: Wait for the page to redirect automatically instead of clicking the Continue button.
AW-65767: Administrators cannot update the slow rollout percentage of an in-house app configured for slow rollout. The error message "Error updating database" appears.
AW-65684: During the upgrade process, Ivanti Neurons for MDM cannot communicate the Windows Device Compliance status with the Azure portal. Once the upgrade is complete, Ivanti Neurons for MDM successfully communicates the compliance status.
AW-65643: Dashboard device charts based on device model fail to invoke a detailed list of Windows devices when an administrator clicks a Windows chart element to drill down to the underlying data.
AW-65497: [email protected] fails to run pre-installation scripts for MIP apps before installing the app.
AW-64804: Ivanti Neurons for MDM is unable to enroll iPadOS 15.3 with Ivanti Go due to iPadOS 15.3's user agent string.
AW-64347: The API call, GET api/v1/device?rows=500&dmPartitionId=xxx, can run slowly. It is important not to stray from the supported calls documented in the API Guide, otherwise, you may encounter performance issues.
AW-47850: Due to issues with the underlying api call when issued with a query filter, Ivanti Neurons for MDM intermittently displays inaccurate totals on the device details page arrived at by clicking a Dashboard apps chart.

Ivanti Neurons for MDM 83.2 - Known issues

AW-65163: Toggling from enabled to disabled the Device Check-in Trails option on Admin > Infrastructure > Audit Trails erroneously also disables the Audit Trails Export option.
AW-64756: Ivanti Neurons for MDM SSO authentication fails when using the Keycloak identity and access management solution.
AW-64697: Ivanti Neurons for MDM displays Windows apps as present in the app catalog despite an administrator having disabled them in the app inventory.
AW-64534: Ivanti Neurons for MDM fails to send uninstall requests for silently installed Windows store apps on AAD-joined devices.
AW-64458: Ivanti Neurons for MDM erroneously indicates that a device has checked in when an administrator moves the device from one space to another.
AW-64394: Ivanti Neurons for MDM fails to display more than 100 apps in the Create Settings page of the Lockdown & Kiosk: Android enterprise configuration.
AW-64343: Activating an unattended TeamViewer session from Admin > Infrastructure > [email protected] with an email username less than five characters long results in an error.
AW-64130: Ivanti Neurons for MDM does not display the status, Error, for "Identity Certificate (Dynamically Created)" configurations that do not work as expected due to errors.
AW-64098: The Cisco ISEv2 call, /ciscoise/mdmapi/v2/devices, fails to return Windows devices when the value of the querycriteria parameter is macaddress.
AW-64082: Enrollment of Windows 11 devices using provisioning packages fails.
AW-64013: Distribution types are clickable and interactive without the user having to enable edit mode on the App details page's Distribution tab, risking inadvertent saved changes should the user accidentally make changes on the Distribution tab and then save changes made on a different tab.
AW-63963: Due to app version mismatches, Ivanti Neurons for MDM fails to display installed Windows MSI apps on the Devices > select a device > Installed Apps tab, resulting in Ivanti Neurons for MDM sending erroneous app install requests during check-ins.
AW-63962: Device group creation based on custom device attributes is not working as expected for a few logical numeric comparison operations.
AW-63942: The [email protected] tab appears in the Go client despite the device being non-compliant.
AW-63912: Ivanti Neurons for MDM fails to generate app notifications for VPP apps when "Automatically distribute apps and books to all users" check box is checked.
AW-63893: Ivanti Neurons for MDM fails to indicate in the Status column of the Device details Configurations tab (Devices > click a device > Device details page > Configuration tab > Status column) that previously working configurations are in an error state.
AW-63793: Ivanti Neurons for MDM presents incorrect configuration counts (available, installed, pending, and error) for multi-user login supported devices, for example, shared iPad devices.
AW-63777: The Create Software Updates configuration is one of the configurations that Ivanti Neurons for MDM activates rather than distributes, however, the language describing the disposition of the Create Software Updates configuration is couched in terms of distribution rather than activation in the pages used to construct the configuration (Configurations > Add+ > Create Software Updates Configuration).
AW-63653: Ivanti Neurons for MDM includes installed configurations in the pending install count on the Configurations page for some types of configurations.
AW-63306: The certificate renewal maxRetry counter behaves unpredictably with Android devices.
AW-62762: Ivanti Neurons for MDM does not reflect a user as having been removed from an Organizational Unit (OU) after an administrator removes the user from the OU on an LDAP system configured with a custom ObjectGUID.
AW-62709: On the Policies tab of the device details page (Devices > select a device > device details page > Policies tab), Ivanti Neurons for MDM displays "MDM/Device Administration Disabled" policy information from the default space despite the selected iOS device being in a custom space.

Ivanti Neurons for MDM 81 - Known issues

AW-62407: Microsoft Store for Business with Enterprise Mobility Management (EMM) syncs fail when there is a failure in syncing one app. Expected behavior is that the sync would complete gracefully for all other apps, gracefully skipping the problematic app.
AW-62344: Microsoft Store for Business apps sync fails in Ivanti Neurons for MDM if the sync includes apps with supported architecture of arm64 or x86onarmx64.
AW-62294: The Admin > Apple > Device Enrollment page loads DEP server data sluggishly when there is a large amount of associated data.
AW-62035: When an administrator is creating a User Self-Service Portal configuration, Ivanti Neurons for MDM incorrectly indicates with an icon that it supports the Chrome operating system, despite Ivanti Neurons for MDM not supporting the Chrome operating system in this context.
AW-61983: Ivanti Neurons for MDM does not offer user distribution options, only device options, for the Identity Certificate configuration.
AW-61974: Ivanti Neurons for MDM may erroneously present an administrator device controls for which the administrator lacks permissions, resulting in an error message when the administrator clicks such a control.
AW-61960: Ivanti Neurons for MDM displays "Error" for the status of the Windows BIOS configuration, despite successful processing of the configuration on the device.
AW-61957: Ivanti Neurons for MDM does not accurately reflect the Teams chat icon setting when an administrator is editing it in the Windows 11+ section of the Windows Restrictions configuration, but accurately reflects the setting when the configuration is in view mode.
AW-61924: The Windows Restrictions configuration's "Require users to connect to network during device set up" option can inadvertently prevent device enrollment mandated by the pre-provisioning autopilot profile after reset of the device. After reset, the device connects to Azure Active Directory without following the assigned pre-provisioning autopilot profile, skipping autopilot pre-provisioning and user-less MDM enrollment.
AW-61901: For apps with multiple versions, the distribution filters section (Apps > App Catalog > select app > Distribution tab) does not refresh upon changing the app version from the version dropdown near the top of the page under the app name.
AW-61850: CSV export fails from Devices > App Inventory when there are 300 thousand or more records.
AW-61831: If you have enabled the option, Remove apps on un-enrollment (Applicable to managed apps only), during installation of [email protected] for macOS, and then you retire the device, Ivanti Neurons for MDM removes the [email protected] for macOS application and the uninstall script from the device, however, the associated processes and scripts remain running.

Workaround: During device registration of new users or retirement of existing users, deselect the option, Remove apps on un-enrollment (Applicable to managed apps only), from Apps > App Catalog > [email protected] > App Configurations > App Configurations Summary > Apple App Settings > Apple Application Management configuration settings.
AW-61733: PIN only registration prompts user to enter password if username contains "+" sign.
AW-61683: Ivanti Neurons for MDM does not report to Microsoft Endpoint Manager enrollment of devices using Windows autopilot.
AW-61646: For HoloLens devices, Ivanti Neurons for MDM displays "Error" for the status of the MobileIron Agent CA Certificate configuration, despite successful processing of the configuration on the device.
AW-61598: Ivanti Neurons for MDM does not allow sorting of the Serial Number column on Admin > Microsoft Azure > Autopilot.
AW-61579: Ivanti Neurons for MDM incorrectly displays 2021 MacBook Pro model information.
AW-61391: Administrators on Ivanti Neurons for MDM with a Secure UEM/Silver license cannot configure device compliance at Admin > Microsoft Azure > Device Compliance due to a user interface issue.
AW-61250: Device loses device group membership after an administrator changes the name of a custom attribute assigned to the device.
AW-59839: Custom policy violation calculations erroneously consider devices that are not in the active state.
AW-59527: Ivanti Neurons for MDM does not register on-premise certificates with its internal certificate service, causing on-premise certificate revocation failure.
AW-59265: Ivanti Neurons for MDM's Windows GPO Settings configuration unreliably applies chosen settings to Windows 10 and Windows 11 devices.
AW-58421: The Autopilot Enrolled device field available when creating device groups does not work correctly.
AW-55346: Ivanti Neurons for MDM incorrectly changes configuration status to Pending Install when an administrator clicks clear configuration.
AW-53995: Ivanti Neurons for MDM fails to create users with display names longer than 128 characters, which causes LDAP and Azure Active Directory sync errors for any such users.

Ivanti Neurons for MDM 80.2 - Known issues

AW-61207: Ivanti Neurons for MDM fails to display an error message when administrators try to assign more than the maximum allowed number of entities to a policy.
AW-61206: Ivanti Neurons for MDM displays the "Configuration already exists" error when an administrator attempts to save a configuration after changing a value set during the same editing session. For example, an administrator assigns a configuration to three users, changes that setting before saving the configuration by assigning it instead to two users, and then tries to save the configuration.
AW-61176: When evaluating the LDAP sync threshold count, Ivanti Neurons for MDM erroneously includes support administrator accounts associated with LDAP groups, causing unexpected threshold violations and associated LDAP sync discards.
AW-61032: The "Send Install/Update" action for apps fails for Ivanti Neurons for MDM customers with a bronze license.
AW-60814:Dashboard > Apps' export to CSV feature fails when exporting data for a large number of devices.
AW-60603: Ivanti Neurons for MDM displays incorrect apps dashboard data because of stale data in one of the underlying indices.
AW-60466:Users > Users > Export to CSV does not export values for the distinguishedName field.
AW-60336: Replacing an in-house app icon causes a missing corresponding app icon for the same app in a different space. Furthermore, Ivanti Neurons for MDM fails to install the app with the missing app icon on eligible devices.
AW-60142: Ivanti Neurons for MDM does not escape single quotes added to the name of a renamed user group, causing unexpected results in related group definitions.
AW-60073: The Block pop-ups option in the Create iOS Restrictions Configuration is enabled by default, but should be disabled by default for consistency with other Ivanti products and Apple documentation.
AW-59605: Ivanti Neurons for MDM does not enforce the minimum operating system version requirement for DEP enrollments.
AW-59510: For user-enrolled devices, Ivanti Neurons for MDM incorrectly lists In-House apps as Public apps on the device details (Devices > Devices > select device) Requested Apps tab.
AW-59265: Ivanti Neurons for MDM's Windows GPO Settings configuration unreliably applies chosen settings to Windows 10 and Windows 11 devices.
AW-59264: Various Ivanti Neurons for MDM configurations offer Microsoft Internet Explorer settings when Windows 11 is the target operating system, despite Windows 11 not supporting Internet Explorer.
AW-59231: Ivanti Neurons for MDM's Users > Users > Filters > Administrators list is missing the API and USER filter values.
AW-59079: Ivanti Neurons for MDM's Windows Kiosk configuration does not list Windows 11 devices for golden device selection, nor does the user interface mention that Windows 11 does not support a multi-app kiosk.

Workaround: Enter app information manually.
AW-58929: The device details page of a custom space device intermittently fails to offer Assign to User, Lock, and Unlock buttons.
AW-58896: The Users > Users and Users > User Groups IdP deleted column lists "false" for deleted Microsoft Azure Active Directory users and groups, regardless of if the condition is true or false.
AW-58747: Ivanti Neurons for MDM is unable to save a cloned wallpaper configuration.
AW-58508: Ivanti Neurons for MDM's Apps > App Catalog > +Add Microsoft store search ignores apps without a value for "packageFamilyNames," resulting in results that do not list all otherwise matching Windows apps.
AW-58330: Ivanti Neurons for MDM intermittently initially displays the second results page, even when empty, when an administrator searches for a user or group for app distribution.
AW-58175: Ivanti Neurons for MDM's Dashboard > Notifications Cleared field does not reflect clear actions on Certificate Authority (CA) info and critical notifications.
AW-57885: The Send Install/Update action for delegated apps fails on eligible custom space devices.
AW-57614: Ivanti Neurons for MDM incorrectly lists lower version apps on the device details (Devices > Devices > select device) Available Apps tab, despite higher version apps being already installed and appearing on the Installed Apps tab.
AW-57452: A custom policy with tiered email actions sends duplicate emails.
AW-57392:Configurations > +Add > Identity Certificate > Configuration Setup > SCEP Config > Windows Config does not support EJBCA certificates.
AW-20885: Due to incorrect conversion from kilobytes to gigabytes, Ivanti Neurons for MDM displays storage capacity values for Android devices higher than the values reported by the devices.