Known issues

2042893: On the device App Inventory page, the space pop-up window clips the total device count.

2039795: When an administrator filters device logs by command, the filter searches only the 1,000 most recent log entries. If a command from the last seven days falls outside this limit, the results do not include it and it display the message: There is no information to display.

2039388: The Policy page displays No Devices for the policy distribution.

2033905: Ivanti Neurons for MDM cannot start a TeamViewer remote session when the bound TeamViewer account does not have an OAuth access token.

2028741: Some devices with policy violations appear as compliant in the device list and its export, with a policy violation count of 0. An advanced search using COMPLIANCESTATE EQ 'TRUE' also returns these devices. The Policies tab on the device details page displays the policy violations correctly.

2025219: Password Expiration field does not display the Expiration Date on the User Details page.

2019625: Ivanti Sentry fails to synchronize devices when the device response includes a tvOS, watchOS, or visionOS device.

2015188: Redistributing an excluded in-house app installs the app on the device even when no managed apps are available.

2013370: The Compliance Action column on the Policies page displays all selected compliance actions. However, the Policies tab on the Device Details page displays only Monitor.

2013111: The Policy Listing page displays an incorrect Active Violation count for Out of Contact policies.

2013074: Ivanti Neurons for MDM may not record an audit event when it removes an in-house app from Android devices. This issue occurs when Kafka rejects the associated payload because it exceeds the allowed size.

2012079: On AP2 (ap2.mobileiron.com), Ivanti Neurons for MDM Admin portal logs out after 60 minutes from the time of login, even when administrators actively use the portal. This issue occurs only in the AP2 cluster.

2011160: When a private app exists only in a non-default space, Ivanti Neurons for MDM cannot sync apps from the Google Play work store. Selecting Refresh available catalogs in App Catalog displays the following error: Failed to sync apps from Google Play Work Store.

2009644: The Device By Policy CSV export may contain fewer device records than the total displayed in the Devices view. The export may also omit some devices that appear in the on-screen count, including devices with policy violations or noncompliance. As a result, the number of records in the exported CSV may not match the device count shown in the Devices view.

2008956: Android app configurations may be re-sent during every device check-in, even when the configurations are already installed and unchanged on managed devices. This behavior can generate redundant audit log entries and reduce visibility into actual configuration deployment activity.

2007946: On iOS 26.4 and later devices, DEP Enrollment may incorrectly reject numeric passcodes even when the Allow Simple Values configuration setting is enabled. As a result, users may receive repeated prompts to change their passcode.

2002855: In DEP profiles, the Return to Service option may be selected by default. As a result, administrators may need to verify and manually update the setting to match their deployment requirements.

1996648: Rule groups created through the API may not correctly escape special characters before storing data in the database. As a result, rule group definitions that contain special characters may not be stored or processed as expected.

1993872: Users may be unable to enroll TC8300 Android devices because they cannot scroll to the Continue button during the enrollment process. As a result, enrollment may not be completed successfully.

1993849: The Ivanti Neurons for MDM displays Agent Management instead of Agent Deployment in some locations. This is a labeling issue only and does not affect functionality.

1987524: The Request Debug Logs option does not appear for iOS devices. This option is available only for Windows devices and is not supported for iOS device management.

1782526: The total number of managed devices displayed for some apps in the App Inventory section may be inaccurate. The displayed count may not match the actual number of managed devices.

Workaround: Reindex the App Inventory to synchronize the data between the database and the App Inventory index.