Wiping a Device

Wiping a device removes all the data and returns the device to factory default settings.

Procedure

  1. Go to Devices > Devices.
  2. Select the device.
  3. Click Actions (upper right).
  4. Select Wipe.
  5. Alternatively, click on the device name link to go to the Device details page and click the icon. Select Wipe and click OK.
  6. (Optional, applicable to iOS 11+ devices) Select the Preserve Data Plan option.
  7. (Optional, applicable to iOS 11.3+ devices) Select the Skip Proximity Setup option.
  8. Select the Enable Return to Service option to automatically re-enroll after the data is erased, so that you don’t have to re-enroll the device manually after a wipe. Select Wifi profile data from the drop-down menu. The user needs to deactivate all activation locks. Currently this is applicable only for iOS 17+ devices enrolled in DEP mode.
  9. For macOS devices, you can send a 6-digit PIN to the device as passcode. On the device, the user is prompted to enter the PIN to access the device. To proceed with the wipe action, the device user needs to:
    1. Enter the PIN.
    2. Select the check box to confirm the device wipe action.
    3. Click Yes, wipe this device.
  10. For ChromeOS devices, when you perform a Wipe operation from the Device Details or Device Listing page, a pop up window "Wiping a device returns it to factory settings, which can result in a loss of data on the device. The Wipe action differs by platform." appears on the screen.
    1. Select the "I understand that Wipe cannot be reversed" check box to confirm the device wipe action.
    2. Click Wipe to wipe the device.

    The device status changes to "Wipe Sent." The updated device status will be visible after a periodic device sync.

On Android Enterprise devices, you can perform the Wipe device action even after the device reboots and remains locked.

Android devices that are in the Wipe Pending state can be deleted using the Delete Device option present on the Device Details page. Once a device is deleted, it loses connection to the server and becomes non-compliant. So the user must re-enroll the device after performing the factory reset.