Changing the Tenant Administrator Username
You can change the Tenant Administrator's username to facilitate the introduction of a new Tenant Administrator. Because the Tenant Administrator can never be deleted, this is a way to change the Tenant Administrator to another username.
This feature supports the following scenarios:
User with all roles changes Tenant Administrator username
- Tenant Admin leaves company.
- User with User Management role changes Tenant Admin username, email address, first name, last name, and password for the new Tenant Administrator.
See Assigning Roles and Changing a Password for information on assigning roles and changing the password.
Tenant Administrator changes username to new Tenant Administrator before leaving company
- Before leaving the company, departing Tenant Administrator changes username and password.
- Departing Tenant Administrator passes this information on to the new Tenant Administrator.
Changing the Tenant Administrator username
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Select Users.
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Select the Users sub-tab.
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Click the Tenant Administrator's display name.
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Click Change Username.
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Enter the new username.
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Click the check-box adjacent to Yes, I want to change the Tenant Admin's Username until a check mark appears in it.
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Click Save.