eSIM Configuration

eSIM configuration configures cellular network on the devices with the RefreshCellularPlans Command. Administrators must obtain the eSIM carrier URL before mapping the cellular network to the device.

Applicable to: Android 15+, iOS, iPadOS, and Windows 11

Procedure for Android 15+ devices

  1. Go to Configurations >+Add.
  2. Type eSIM in the search field, and then click the eSIM configuration.
  3. Enter a Name and Description of the configuration.
  4. From the Platform list, select Android.
  5. Under the Configuration Setup section, enter the Carrier URL.
  6. Auto Enable - Select this option to download eSIM profile and enable on the device automatically. If this option is not selected, the eSIM profile will be downloaded, but will not enabled on the device automatically.

    This option is NOT available for devices in Work Profile mode.

  7. Select and distribute the configuration using one of the following distribution options:
    • All Devices
    • No Devices (default)
    • Custom
  8. Click Done.

EID for Android 13+ devices

The Request EID option is now available in the Device Details and Devices list page. This option is supported for eSIM-compatible devices on Work Profile, Work Managed Device, and Work Profile on Company Owned Device modes only. If a device is registered, the EID will be automatically picked for the registered device and displayed under the Device Details page. If not, this field will be enabled and you can request for the EID by clicking Request EID. You can also export EID using the Export to CSV option from the Devices list page.

In the Device Details page, the Request EID option is available for Android 13+ devices with Ivanti Go R122 or later versions.

Preserve eSIM Data Plan (applicable for iOS 11+ Android 15.0+): When you attempt to wipe a device enrolled with an eSIM configuration, the Wipe Device action provides an additional option to preserve the data plan. If you select Preserve eSIM Data Plan (applicable for iOS 11+ and Android 15.0+) and then click Wipe, the existing eSIM data plan is retained while all other data on the device is erased. You can access this option from the Device Details page or by selecting the device, opening the Actions menu, and clicking Wipe.

Procedure for iOS and iPadOS devices

  1. Go to Configurations > +Add.
  2. Type eSIM in the search field, and then click the eSIM configuration.
  3. Enter a Name and Description of the configuration.
  4. Select iOS/iPadOS.
  5. Type the Carrier URL.
  6. Click Next.
  7. Select Enable this configuration option.
  8. Select one of the following distribution options:
    • All Devices
    • No Devices (default)
    • Custom
  9. Click Done.

Procedure for Windows 11 devices

  1. Go to Configurations > +Add.
  2. Type eSIM in the search field, and then click the eSIM configuration.
  3. Enter a Name and Description of the configuration.
  4. In the Choose OS section, click on Windows.
  5. In the Configuration Setup section, type the Carrier URL in Server Name textbox (in FQDN format).
    • Is Discovery Server - Select to mark the server as discoverable.
    • Auto Enable - Select to enable the profile on the device once downloaded.
  6. Click Next.
  7. Select Enable this configuration option.
  8. Select one of the following distribution options:
    • All Devices
    • No Devices (default)
    • Custom
  9. Click Done.

Reset eSIM to factory state (only for Windows 11 devices)

This option is available under the Device Details section of all devices. Clicking this option deletes all the eSIM profiles downloaded on the device.

Important Notes - Applicable only for Windows eSIM Configuration

  • When an Ivanti Neurons for MDM enrolled device is wiped & re-enrolled; the old record of this device (with the status as Wiped) should be deleted from the Devices page to avoid provisioning issues with the eSIM configuration, onto this re-enrolled device.

  • Repushing the same configuration to a device which already has downloaded the profiles, fails to download the profiles again. If the admin wants the device to download the profiles afresh, reset the eSIM module to factory state first and then push / repush of the eSIM configuration is recommended.

  • When an eSIM configuration is provisioned successfully on a device; before retiring the device, admin should perform the eSIM wipe action, to ensure the downloaded eSIM profiles are erased from the device.

  • Removal of the eSIM configuration will just delete the configuration from the device. If any eSIM profiles were discovered, downloaded, and activated on the device, such eSIM profiles will remain active until an eSIM wipe is performed.

  • Performing an eSIM wipe action removes all the downloaded eSIM profiles from the device. However, the eSIM configuration which is in Installed state remains intact on the device. Admin needs to undistribute the eSIM configuration to remove the configuration from the device.