Sending a Message

This section contains the following topics:

• Sending a message to users

• Sending a message to devices

You can send a message to any known user. Messages can be email or push notifications a message or alert that is sent to the device. As per Apple, Push notifications to offline devices are based on APNs offline storage policy.. Only users having enrolled devices can receive push notifications.

Prerequisites

• For iOS devices, ensure that Go client is installed.

• For macOS devices, ensure that Mobile@Work client is installed.

Sending a message to users

1. Go to Users > Users.

2. Select the users you want to message.

3. Click Actions (upper right).

4. Select Send Message.

5. If you do not want to send email, clear the Send an Email message check box.

6. If sending email, enter a subject and message text.

7. If sending a push notification, select the Send a Push Notification check box and enter message text.

8. Click Send.

Sending a message to devices

1. Go to Devices > Devices.

2. Select the devices you want to message.

3. Click Actions (upper right).

4. Select Send Message.

5. Optionally, click the device name link to go to the Device details page and click the Send Message icon.

6. If you do not want to send email, clear the Send an Email message check box.

7. If sending email, enter a subject and message text.

8. If sending a push notification, select the Send a Push Notification check box and enter message text.

   A push notification message can also include URLs which the users can access.

9. Click Send.
   
   When a push notification is sent to the user, the user will be able to see a bell icon on the device screen toolbar. Tapping the bell icon, the user can view the history of notifications received and can perform an action or delete a notification.