Resetting the PIN
Applicable to: Windows 8 and 10 mobile devices
The administrator can reset the PIN for a Windows mobile device. A new PIN will be generated for the device. This feature may be useful in situations such as when the user leaves the organization without resetting the PIN of a company-owned device.
Procedure
- Go to Devices.
- Click the user name the device is associated with to view the device details page.
- In the General section, in the PIN row, click Reset.
- In the PIN Reset window, select the checkbox to confirm the PIN reset.
- Click Yes, proceed.
This process may take several minutes. Ensure the device is turned ON. From the device details page, click View to view the newly assigned PIN after reset.