Setting Up AppTunnel

AppTunnel protects app data by providing app-by-app session security between each app container and the corporate network.

This section contains the following topics:

Setting up Sentry to use AppTunnel with certificates

Prerequisites

  • AppTunnel depends on the latest supported version of Sentry. Complete the Sentry installation before starting the AppTunnel setup tasks.
  • If you intend to use a SCEP identity:
    • Add a local or external certificate authority. A Connector installation is required.
    • Add an App Identity Certificate Configuration. This is the dynamic distribution you will use when you configure AppTunnel.

You can configure ActiveSync and/or AppTunnel using X.509 certificates for authentication to use Sentry servers that are assigned to a profile.

Procedure

  1. Go to Admin > Sentry.
  2. Click + Add Sentry Profile.
  3. Click ActiveSync and/or AppTunnel with certificates.
  4. Click Next.
  5. Use the guidelines in the following table to complete the Global Settings page.

    Table: Global Settings for Admin > Sentry

    Setting

    What To Do

    Name

    Enter a name that identifies this profile.

    Description

    Enter a description that clarifies the purpose of this profile.

    External Hostname and PortEnter the hostname and port for the Sentry.
    Device Authentication Mode
    Use a single certificate for 2-factor authSelect to use a single certificate for authentication. If you do not already have a certificate uploaded, you can do so in the area displayed below the selected option.

    Select certificate

    To upload a group certificate required for device authentication:

    1. Click Add. The Add Certificate window is displayed.
    2. Type the name of the certificate in the Certificate Name field.
    3. Type the password protecting the PKCS12 file.
    4. Click Choose File to upload the group certificate. Ensure that the file format is in .p7b, .p12, .pfx, .pem, .der, .crt or .cer file.
    Enable certificate revocation list (CRL)Select to validate the certificates presented by the device against the Certificate Revocation List (CRL) published by the CA.
    Default Unmanaged Devices Behavior
    Allow unmanaged devices to receive email and dataSelect if you do not want to block data access for devices that are not managed by Ivanti Neurons for MDM.
  6. Click Next.
  7. In the Sentry Server Configuration page, configure the following fields:

    8. Table: Sentry Server Configuration for Admin > Sentry

    Setting

    What To Do

    Listener protocol

    Select any of the following protocol options:

    • HTTPS Only
    • HTTP Only
    • HTTPS and HTTP

    Https Port

    Enter the Https port number. This field will not be displayed if the Listener protocol is selected as HTTP Only.

    Http Port

    Enter the Http port number. This field will not be displayed if the Listener protocol is selected as HTTPS Only.
    Sentry TLS Server Certificate/key
    Use Sentry's self-signed cert

    Select to use a self-signed certificate created by the Ivanti Neurons for MDM service and sent to Sentry as a part of this profile. This certificate is used for communication between the Sentry and mobile devices.

    Add

    To upload your own certificate required for authentication:

    1. Click Add. The Add Certificate window is displayed.

      You will be able to see this option only when you unselect the Use Sentry's self-signed cert option.

    2. Type the name of the certificate in the Certificate Name field.
    3. Type the password protecting the PKCS12 file.
    4. Click Choose File to upload the certificate. Ensure that the file format is in .p7b, .p12, .pfx, .pem, .der, .crt or .cer file.
    5. Click Add.

    All the uploaded TLS Server certificates (including those certificates uploaded from the Sentry main page and from other profiles) are displayed in the Sentry TLS Server Certificate/Key section. To select the TLS certificate required for authentication, click the radio button next to the certificate.

    Protocols

    Select the required incoming and outgoing protocols.

    Cipher suites

    Ciphers are used in the SSL-encrypted communication with the Sentry. Strong ciphers are generally preferred. Weak ciphers might be required for older devices. Strong ciphers are selected by default. Select any additional ciphers you want to use. At least one cipher must be selected.
  8. Click Next.
  9. Add at least one of the displayed services.
  10. Click Save.

Once a Sentry is registered, it is displayed in the Sentry page under the Unconfigured Sentry Servers section. To assign a profile for the Sentry, click Assign in the Actions column.

Uploading Sentry certificates

Ivanti Neurons for MDM uploads TLS Server certificates and Group certificates when creating a Sentry profile. You can also upload these certificates from the Sentry page under the Sentry Certificates section.

Ivanti Neurons validates Sentry certificates upon upload, returning the following types of information depending on the conditions found in the certificates:

Condition

Information type

The leaf certificate does not contain a chain to any certificate authority or there is no certificate authority in the uploaded file.

Error

There is no root certificate authority available.

Warning

The root certificate authority has not signed off the intermediate certificate authority for the leaf certificate.

Warning

Ivanti Neurons for MDM also validates against the rules in this article.

Procedure

  1. In the TLS Server Certificates section, click Add. The Add Certificate window is displayed.
  2. Type the name of the certificate in the Certificate Name field.
  3. Type the password protecting the PKCS12 file.
  4. Click Choose File to upload the group certificate. Ensure that the file format is .p7b, .p12, .pfx, .pem, .der, .crt or .cer.
  5. Click Add. The uploaded certificate is displayed on the table.
  6. To delete the TLS Server certificate, click on the Delete icon in the Actions column.

  • If the TLS Server certificate is used in any Sentry profile, you will not be able to delete the certificate. An error message will be displayed if the delete action is performed.

    • Add Group certificates

    Procedure

    1. In the Group Certificates section, click Add. The Add Certificate window is displayed.
    2. Type the name of the certificate in the Certificate Name field.
    3. Type the password protecting the PKCS12 file.
    4. Click Choose File to upload the group certificate. Ensure that the file format is .p7b, .p12, .pfx, .pem, .der, .crt or .cer.
    5. Click Add.

    To delete the uploaded Group certificate, click on the Delete icon in the Actions column.

    Edit the Sentry Root Certificate

    As the administrator you have the option to edit the distribution of the Sentry Root Certificate configuration. You can also provide edit permission to the custom space administrator by delegating config to other spaces.

    1. Go to Configurations.
    2. Search for the Sentry Root Certificate.
    3. Click the edit icon.
    4. Select the checkboxes corresponding to the Devices or Device Groups to distribute the certificate. Alternatively, clear the checkboxes corresponding to the Devices or Device Groups.
    5. Select one of the following options from the Distribution Summary section as applicable:
      • Do not apply to other spaces
      • Apply to devices in other spaces
    6. (Optional) Click the checkbox Allow Space Admin to Edit the Distribution.
    7. Click Save.
    8. A warning message appears. Click Yes to confirm.

    Setting up apps to use AppTunnel

    For the latest Sentry instructions, visit Product Documentation and click Sentry. Select the document appropriate to your version of Sentry.

    About the AppTunnel service name

    An AppTunnel service defines the backend service that an AppConnect app tunnels to.

    For the latest instructions, visit Product Documentation and select the documents appropriate to your versions of Sentry and AppConnect.