Changing the Tenant Administrator Username

You can change the Tenant Administrator's username to facilitate the introduction of a new Tenant Administrator. Because the Tenant Administrator can never be deleted, this is a way to change the Tenant Administrator to another username.

This feature supports the following scenarios:

User with all roles changes Tenant Administrator username

1. Tenant Admin leaves company.
2. User with User Management role changes Tenant Admin username, email address, first name, last name, and password for the new Tenant Administrator.

See Assigning Roles and Changing a Password for information on assigning roles and changing the password.

Tenant Administrator changes username to new Tenant Administrator before leaving company

1. Before leaving the company, departing Tenant Administrator changes username and password.
2. Departing Tenant Administrator passes this information on to the new Tenant Administrator.

Changing the Tenant Administrator username

1. Select Users.



2. Select the Users sub-tab.

3. Click the Tenant Administrator's display name.



4. Click Change Username.

5. Enter the new username.

6. Click the check-box adjacent to Yes, I want to change the Tenant Admin's Username until a check mark appears in it.

7. Click Save.