Resetting the PIN

Applicable to: Windows 8 and 10 mobile devices

The administrator can reset the PIN for a Windows mobile device. A new PIN will be generated for the device. This feature may be useful in situations such as when the user leaves the organization without resetting the PIN of a company-owned device.

Procedure

1. Go to Devices.
2. Click the user name the device is associated with to view the device details page.
3. In the General section, in the PIN row, click Reset.
4. In the PIN Reset window, select the checkbox to confirm the PIN reset.
5. Click Yes, proceed.

This process may take several minutes. Ensure the device is turned ON. From the device details page, click View to view the newly assigned PIN after reset.