Support Administrators

Create a temporary support administrator to enable the service support team to log in with your roles and permissions. This user expires automatically in 7 days, or you can end access at any time. Creating a support administrator makes it easier for the support team to troubleshoot issues.

Creating a support administrator

Procedure

1. In the Support Administrators page, click Add Support User.
2. Click Create User to confirm.

This step sends an email to the device management service support team.

The Display Name field shows "(disabled)" until a support team member activates the new account. The resulting display name will have the following format:

support-[random_ID]-[your_username]@[your_company].com

Once you create a support administrator, selecting Admin > Support Administrators takes you directly to the list of existing support administrators. Therefore, if you need to create additional support users, go directly to step 2 above.

Viewing user history

In the Support Administrators page, click User History to view the login history of the support administrators. The availability of the login history data in the Support Administrators page is restricted to the last 90 days of data.

Ending access for a support administrator

Procedure

1. In the Support Administrators page, click the Delete link to the right of the account you want to remove.
2. When prompted, click Remove User to confirm.

Suspending access for a support administrator

In the Support Administrators page, click the Disable link to the right of the account you want to suspend.