Upgrading

This section contains the following topics:

Upgrading a license

The basic features are provided in the Bronze package. You can expand the Bronze package by:

  • adding more devices

  • adding Silver

  • adding Gold

  • adding Platinum

These additions expand your mobile solution beyond basic device configuration.

Requesting an upgrade

Procedure

  1. Select Upgrade Options from the admin drop-down menu.
  2. Click Request Upgrade / Add Devices (upper right).
  3. Select the items you want to add and enter your phone number.

An representative will contact you in about 24 hours with details.

Upgrading from a previous release

When upgrading from a previous release, the settings on the Edit Device Enrollment Profile page are not preserved. Note your option settings before upgrading.

  • If Skip signing in to AppleID and iCloud is enabled before upgrading, then Skip Apple Pay setup will be enabled after upgrading.
  • If Skip entering passcode is enabled before the upgrade, then Skip Touch ID and Skip Apple Pay setup will be enabled after the upgrade.

Procedure

  1. After the upgrade is complete, return to the Edit Device Enrollment Profile page to edit the Device Enrollment profile to restore the desired settings.
  2. Click Save.

After upgrading several configuration settings are affected.

    Promotion options are set to Off.

    Installation settings are set to No.

    Don’t Show in App Catalog option is no longer selected.

    Silent Install on Android Samsung Knox is set to False.

iOS Management Flags are set to:

  • Backup to iCloud.
  • Remove on unenrollment.

These iOS Management flag settings can be selected for each app individually.

App settings:

  • App settings are now called Configurations.

  • All other app settings remain as they were prior to the upgrade.

For more information, see Packages.