Managing devices in Apple lost mode

This section contains the following topics:

Applicable to: iOS 10.3+ Supervised devices

You can place a supervised device in lost mode through Ivanti Neurons for MDM. This means you report the device as lost to Apple servers, allowing you to retrieve the last recorded location of the device, as well as disable lost mode if the device is found.

Enabling lost mode

You can report a lost device to Apple servers by placing the device in lost mode. After you have placed a device in lost mode:

  • If the device is retired, you cannot disable lost mode.
  • If the device is wiped, you cannot locate or track the device.

Procedure

  1. Go to Devices.
  2. Select the checkbox for the device.
  3. Select Actions > iOS Only > Lost Mode.
  4. In the Lost Device Mode section, select the Enable Lost Mode option to place the iOS device in lost mode.

Performing lost mode actions

After the lost mode is enabled, you can perform the following actions from the Lost Device Mode section:

  • Push Message/Phone Number to iPhone
    • Enter a message to be displayed on the locked screen of the lost device.
    • Enter a contact number to be displayed on the locked screen of the lost device. If someone finds the device, they can call the number to report it.

  • Lock Device

  • Refresh Device Location

    If the device is wiped, you will not be able to locate the device.

  • Play Lost Mode Sound

    Sound will play until the device is removed from lost mode or a user disables the sound on the device.

  • Refresh location

    The Refresh Location option is added to Lost mode to view device location. The following details are displayed:

    • Latitude: The latitude of the device location.

    • Timestamp: The time and date Timestamp from the payload is displayed.

    • Longitude: The longitude of the device location.

Disabling lost mode

If a device in lost mode is retrieved, or the lost mode was enabled in error, you can disable lost mode.

If the lost device is retired from Ivanti Neurons for MDM, disabling lost mode will not work.

Procedure

  1. Go to Devices.
  2. Select the checkbox for the device.
  3. Select Actions > iOS Only > Lost Mode.
  4. In the Lost Device Mode section, deselect the Lost Mode is enabled for device option.