Configuring help desk contact information
MobileIron Core administrators with Manage settings and services permission can configure the help desk contact information to display in the self-service user portal.
Procedure
- In the MobileIron Core Admin Portal, go to Settings > General > Helpdesk.
-
Enter the following information:
Item
Description
Name Enter a name for the configuration.
Description
Enter a brief description for the configuration.
Maximum characters allowed is 100.
Contact(s)
Enter one or more phone numbers.
If you are entering multiple phone numbers, enter a comma-separated list.
Email(s)
Enter one or more email addresses.
If you are entering multiple email addresses, enter a comma-separated list.
NOTE: Either a phone number or an email address is required.