Device management with the Mobile@Work My Devices tab

Mobile@Work includes a self-service feature that allows device users to manage the device they are currently using, as well as any other devices that they have registered with MobileIron Core. The device management actions device users can take in the My Devices tab are generally similar to those available in the MobileIron Core User Portal.

The self-service feature is in the My Devices page in Mobile@Work, and includes the following tabs:

  • Actions: Actions a device user can take on the device currently in use, or other devices registered to that user, such as locking, unlocking, wiping, and re-enrolling the device with MobileIron Core.
  • Info: Details about the selected device, such as the device model number, OS version, and device registration date.
  • Map: The precise street location of the selected device.

Actions you can take on the current device

In the My Devices tab, you can take the following actions on the device you are currently using:

  • Check for Updates
  • Re-enroll Device
  • Retire Device (only if the device user has the correct permissions to retire a device)

Actions you can take on your other devices

You can also use the My Devices tab to take the following actions on other devices registered to you, even if those devices are not currently at your disposal:

  • Unlock Device
  • Lock Device
  • Retire Device
  • Wipe Device

You can lock, unlock, retire, or wipe one of your devices if you have the relevant roles assigned to you. If you only have one registered device, you cannot unlock, lock, or wipe that device in the My Devices tab.

Device status

The My Devices tab lists all devices registered to the device user who is logged in to Mobile@Work. Each device shows the status of any actions taken on that device. For example, if you initiated a wipe on the third device in your list of devices, the status of that device might be “Wipe Pending”.

Related topics

Authenticating with MobileIron Core from the My Devices tab in Mobile@Work

You must authenticate with MobileIron Core when:

  • managing your devices with the My Devices tab for the first time
  • the connection between Core and Mobile@Work has timed out
  • after you have exited and re-opened Mobile@Work.
NOTE: Mobile@Work only persists the username if you successfully authenticate with MobileIron Core.

Procedure

  1. In Mobile@Work, tap My Devices.

  2. Tap Show my devices.

    Mobile@Work shows the Authentication Required popup.

  3. When authenticating for the first time after upgrading from previous versions of Mobile@Work, enter the device username and password in the space provided.

  4. When authenticating thereafter, enter the device password at the prompt.

    Mobile@Work shows the devices registered to the authenticated device user in the My Devices tab, with the device currently in use at the top of the list.

Related topics

Checking for MobileIron Core updates with Mobile@Work

The My Devices tab in Mobile@Work allows you to check for any updates available from MobileIron Core. Updates may include modified Mobile Device Management (MDM) profiles, AppConnect policies, and certificate enrollment settings, for example. If updates are available, MobileIron Core sends the updates to the device. You can check for updates with the device you are currently using.

NOTE: You can only check for MobileIron Core updates on the device currently in use.

Procedure

  1. In Mobile@Work, tap My Devices.

  2. Tap the device on which you wish to take action.

    Mobile@Work shows the Device Details page.

  3. Tap Actions > Check for Updates.

    Mobile@Work communicates with MobileIron Core to check for updates.

Related topics

Re-enrolling a device with Mobile@Work

You can re-enroll the device you are currently using with MobileIron Core. After requesting re-enrollment, Core pushes the relevant profiles and configurations to the device again.

NOTE: You can only re-enroll the device currently in use.

Procedure

  1. In Mobile@Work, tap My Devices.

  2. Tap the device on which you wish to take action.

    Mobile@Work shows the Device Details page.

  3. Tap Actions > Re-enroll Device.

    Mobile@Work sends a request to MobileIron Core to re-register the device.

Related topics

Retiring a device with Mobile@Work

You can remove from MobileIron Core management your current device, or any device you have registered with Core.

NOTE: You need to have the relevant role assigned to your user name to take this action. The role is a user portal role. For more information, see Assigning user portal device management roles.

Procedure

  1. In Mobile@Work, tap My Devices.

  2. Tap the device on which you wish to take action.

    Mobile@Work shows the Device Details page.

  3. Tap Actions > Retire Device.
  4. At the prompt, tap Retire Device.

  5. Enter your password.

    Mobile@Work sends a request to MobileIron Core to retire the device.

Related topics

Unlocking a device with Mobile@Work

You can unlock another device you have registered with MobileIron Core from Mobile@Work on the registered device you are currently using.

NOTE: You need to have the relevant role assigned to your user name to take this action. The role is a user portal role. For more information, see Assigning user portal device management roles.

Procedure

  1. In Mobile@Work, tap My Devices.

  2. Tap the device on which you wish to take action.

    Mobile@Work shows the Device Details page.

  3. Tap Actions > Unlock Device.
  4. At the prompt, tap Unlock Device.

  5. Enter your password.

    Mobile@Work sends a request to MobileIron Core to unlock the device.

Related topics

Locking a device with Mobile@Work

You can lock another device you have registered with MobileIron Core from Mobile@Work on the registered device you are currently using.

NOTE: You need to have the relevant role assigned to your user name to take this action. The role is a user portal role. For more information, see Assigning user portal device management roles.

Procedure

  1. In Mobile@Work, tap My Devices.

  2. Tap the device on which you wish to take action.

    Mobile@Work shows the Device Details page.

  3. Tap Actions > Lock Device.
  4. At the prompt, tap Lock Device.

  5. Enter your password.

    Mobile@Work sends a request to MobileIron Core to lock the device.

Related topics

Wiping a device with Mobile@Work

You can wipe the app data and user data from another device you have registered with MobileIron Core, using Mobile@Work on your current device.

NOTE: You need to have the relevant role assigned to your user name to take this action. The role is a user portal role. For more information, see Assigning user portal device management roles.

Procedure

  1. In Mobile@Work, tap My Devices.

  2. Tap the device on which you wish to take action.

    Mobile@Work shows the Device Details page.

  3. Tap Actions > Wipe Device.
  4. At the prompt, tap Wipe Device.

  5. Enter your password.

    Mobile@Work sends a request to MobileIron Core to wipe the device.

Related topics

Viewing device details in the Mobile@Work My Devices tab

You can use My Devices to view details about any device registered to the device user, such as model number, iOS version number, registration date, and so on.

Procedure

  1. In Mobile@Work, tap My Devices.

  2. Tap the device whose details you wish to examine.

    Mobile@Work shows the Device Details page.

  3. Tap Info.
  4. Mobile@Work shows the information available about the device, as shown in Table 1.
NOTE: Any unavailable device information appears as N/A.

Reference

Table 1. the device details page in Mobile@Work

Item

Description

Model

The model number of the iOS device.

Version

The version of iOS installed to the device.

Registration Date

The date and time the device was registered with MobileIron Core.

Owner

The owner of the device, either company or employee.

Phone Number

The phone number assigned to the device, if relevant.

Carrier

The cellular operator to which the device is registered, if relevant.

IMEI

A 15 digit number unique to the mobile device.

Manufacturer

The manufacturer of the device.

Related topics

Locating an iOS device in the Mobile@Work My Devices tab

The My Devices tab allows you to view the map location and street address of any device registered to your username.

Note The Following:

  • Mobile@Work can only locate devices on which you have enabled location services.

    NOTE: In iOS 13, the option to "Allow Always" was removed from the iOS Settings app. Instead, a dialog box displays requesting device users to enable tracking when the Mobile@Work app is running. Mobile@Work opens iOS Settings where device users can choose "Ask Next Time" or "Never". MobileIron recommends device users to enable tracking. This change applies to all versions of iOS 13 through the latest version as supported by MobileIron. Mobile@Work for iOS does not track device users' location without consent.
  • You cannot copy addresses from the map.

Procedure

  1. In Mobile@Work, tap My Devices.

  2. Tap the device whose details you wish to examine.

    Mobile@Work shows the Device Details page.

  3. Tap Map.

    Mobile@Work shows a map with a green indicator for the device.

  4. Tap the green indicator to view the exact street address where the device is located.
  5. Tap the blue indicator to view the location of another device registered to the same user.

Related topics