Restarting or shutting down supervised iOS devices

You can use MobileIron Core to restart or shut down supervised iOS devices running iOS 10.3 through the most recently released version of iOS as supported by MobileIron. If you attempt to restart or shutdown a device running prior iOS versions, Core displays an error message.

Procedure 

1. Go to Devices & Users.
2. Select the devices which you want to restart or shutdown.

3. Select Actions > iOS Only > Restart/Shutdown Devices.

   A confirmation window displays. By default, the device passcode is cleared on restart or shutdown.

4. (Optional) Clear the device passcode on restart or shutdown.

   If the passcode is not cleared, the device will require a passcode and will not be connected to Wi-Fi after it is restarted.

5. Click Send Request.

   MobileIron Core sends the iOS restart or shutdown command to devices.

6. Click OK.