Support and compatibility

The information in this section includes the components MobileIron supports with this product.

NOTE:

This information is current at the time of this release. For MobileIron product versions released after this release, see that product version’s release notes for the most current support and compatibility information.

Support policy

MobileIron defines supported and compatible as follows:

Table 1. Definitions for supported and compatible
Supported product versions	The functionality of the product and version with currently supported releases was systematically tested as part of the current release and, therefore, will be supported.
Compatible product versions	The functionality of the product and version with currently supported releases has not been systematically tested as part of the current release, and therefore not supported. Based on previous testing (if applicable), the product and version is expected to function with currently supported releases.

MobileIron end of sale and support policy

For details on the MobileIron end of sale and support policy, go to https://community.mobileiron.com/docs/DOC-1089.

MobileIron Core support and compatibility

This version of MobileIron Core is supported and compatible with the following product versions:

SAML / Identity Provider
LDAP
Hardware Appliances
Atlas
Reporting database
Monitor
Sentry
Android
iOS
macOS
tvOS
Windows

SAML / Identity Provider

SAML / Identity Provider	Supported	Compatible
	OpenSAML 3.3.0 ADFS 3.0	PingOne Shibboleth

LDAP

LDAP	Supported	Compatible
	Windows Active Directory Server OS: Windows Server 2008 Version: 6.1 Server OS: Windows Server 2003 Version: 5.2 IBM Domino Server Server OS: Windows Server 2008 Version: 8.5.2	Not applicable

Supported

Compatible

Windows Active Directory

Server OS: Windows Server 2008
- Version: 6.1
Server OS: Windows Server 2003
- Version: 5.2

IBM Domino Server

Server OS: Windows Server 2008
- Version: 8.5.2

Not applicable

Hardware Appliances

Hardware Appliances	Supported	Compatible
	M2200 (Core and Enterprise Connector) M2250 (Core) M2600 (Core)	Not applicable

Atlas

Atlas	Supported	Compatible
	End of Life. See https://community.mobileiron.com/docs/DOC‑1666	Not applicable

Reporting database

Reporting Database	Supported	Compatible
	1.9.0.0, 1.9.1.0, 2.0.0.0, 2.0.0.1	1.8.0.0, 1.8.0.2

Monitor

Monitor	Supported	Compatible
	1.2.0, 1.2.1, 2.0.0, 2.0.0.1	1.1.0, 1.1.1

Sentry

Sentry	Supported	Compatible
Standalone Sentry	9.8.0 Note: The new Email+ Notification Service requires Standalone Sentry. Refer to Email+ VIP Notifications for iOS 13 and above for information on the Standalone Sentry version required for this feature. An upgrade from Standalone Sentry 9.8.0 to the Sentry version of Email+ Notification Service is not supported.	9.3.0–9.7.2
Integrated Sentry	6.4.0	6.2.0–6.3.0
MobileIron Access	R37	Not applicable, because only the latest version is available to all customers.

Supported

Compatible

Standalone Sentry

9.8.0

Note: The new Email+ Notification Service requires Standalone Sentry. Refer to Email+ VIP Notifications for iOS 13 and above for information on the Standalone Sentry version required for this feature. An upgrade from Standalone Sentry 9.8.0 to the Sentry version of Email+ Notification Service is not supported.

9.3.0–9.7.2

Integrated Sentry

6.4.0

6.2.0–6.3.0

MobileIron Access

R37

Not applicable, because only the latest version is available to all customers.

Android

Android	Supported	Compatible
Android	8.0, 8.1, 9.0, 10.0	5.0–7.1
Mobile@Work	10.5.1.0, 10.6.0.0	9.3.0.0–10.3.0.2, 10.3.0.3, 10.4.0.0, 10.4.0.1, 10.5.0.0
Tunnel (Android native, Android enterprise, and Samsung Knox Workspace)	4.3.2.0	4.3.0, 4.3.1
Secure Apps Manager	8.8.0.0	8.3.0.0–8.7.0.0
Email+ (Android AppConnect and Android enterprise)	2.18.0.1, 3.3.0 (AppConnect enabled) 2.18.0.1, 3.3.0 (Android enterprise)	2.2.0.0–2.17.0.0 and 3.0.0–3.1.3 (AppConnect enabled) 2.2.0.0–2.17.0.0 and 3.0.0–3.1.3 (Android enterprise)
Docs@Work (Android AppConnect and Android enterprise)	2.9.1	2.0.0–2.9.0.1
Web@Work (Android AppConnect)	2.4.1	2.1.0–2.4.0
Insight	End of Support See https://community.mobileiron.com/docs/DOC-9343	Not applicable

iOS

Supported

Compatible

iOS

10.0.0–13.0.0

9.0.0

Mobile@Work

12.1.1, 12.2.2

8.0.2–12.1.0

Tunnel

4.0.0

2.4.1–3.1.0

Email+

3.12.0

2.6.0–3.11.0

Docs@Work

2.12.1

2.2.0–2.12.0

Web@Work

2.9.1

2.0.0–2.9.0

Apps@Work Container app

Not supported

1.1.2–1.2.0 when using Mobile@Work 8.6.0, 9.0.1, or 9.1.0

1.3.0 when using Mobile@Work 9.5.0

Help@Work

NOTE:

Help@Work does not work on iOS 10 and above. Use TeamViewer App instead for Help@Work support.

2.0.2–2.1.1

Insight

End of Support

See https://community.mobileiron.com/docs/DOC-9343.

Not applicable

macOS

macOS	Supported	Compatible
macOS/OS X	10.14, 10.15	10.10–10.13
Tunnel	4.0.1	3.0.0

tvOS

tvOS	Supported	Compatible
tvOS	12.1, 12.2, 12.2.4	11.0–11.4

Windows

Windows	Supported	Compatible
Windows	Windows 10 Pro, Windows 10 Enterprise (versions 1809, 1903, 1909)	Windows 10 Mobile (versions 1607, 1703) Windows 10 Pro, Windows 10 Enterprise (versions 1703, 1709) Windows HoloLens (versions 1701, 1803) Note The Following: Not all Windows 10 Mobile devices can be upgraded to version 1703. The currently known list can be found at https://www.windowscentral.com/windows-10-mobile-creators-update-only-coming-11-eligible-handsets. With version 1803, Apps@Work cannot be pushed to the device because of a known Microsoft issue. MobileIron recommends that customers stay on the 09 branches of Windows 10 to ensure a longer support lifecycle. The 09 versions of the OS have a 30-month support lifecycle from Microsoft, while the 03 versions only have an 18-month support lifecycle. For more information, see https://support.microsoft.com/en-us/help/13853/windows-lifecycle-fact-sheet.
Apps@Work	9.6.0.256	Not applicable (All listed versions are tested and supported)
Tunnel	1.2.3	1.2.0, 1.2.2

Supported

Compatible

Windows

Windows 10 Pro, Windows 10 Enterprise (versions 1809, 1903, 1909)

Windows 10 Mobile (versions 1607, 1703)
Windows 10 Pro, Windows 10 Enterprise (versions 1703, 1709)
Windows HoloLens (versions 1701, 1803)

Note The Following:

Not all Windows 10 Mobile devices can be upgraded to version 1703. The currently known list can be found at https://www.windowscentral.com/windows-10-mobile-creators-update-only-coming-11-eligible-handsets.
With version 1803, Apps@Work cannot be pushed to the device because of a known Microsoft issue.
MobileIron recommends that customers stay on the 09 branches of Windows 10 to ensure a longer support lifecycle. The 09 versions of the OS have a 30-month support lifecycle from Microsoft, while the 03 versions only have an 18-month support lifecycle. For more information, see https://support.microsoft.com/en-us/help/13853/windows-lifecycle-fact-sheet.

Apps@Work

9.6.0.256

Not applicable

(All listed versions are tested and supported)

Tunnel

1.2.3

1.2.0, 1.2.2

Supported browsers and browser resolutions

The current version of MobileIron Core has the following browser support:

Table 2. Supported browsers and browser resolutions
Browser	Supported	Compatible
Internet Explorer	11	9, 10
Chrome	80	77,78,79
Firefox	73	70, 71, 72
Safari	Not supported	10.1*
Edge	Not supported	Not compatible
Chrome - iPad	Not supported	Not compatible
Safari - iPad	Not supported	Not compatible

* This configuration is not covered under MobileIron’s product warranty.

Supported browser resolution

Table 3. Supported browser resolution
Browser resolution	Supported	Compatible
800x600	No	No
1024x768	No	Yes*
1280x1024	Yes	Yes
1366x768	Yes	Yes
1440x900	Yes	Yes
Higher resolutions	No	Yes

* This configuration is not covered under MobileIron’s product warranty.